Arvostelut (1 501)
Tarkenna
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Luokituksen mukaan
Ineffective.
Thank you for your feedback, and we're so sorry to hear that you found our app ineffective. We're going to work to make this right! Someone from our team will reach out to you ASAP to address your concerns and provide further assistance.
-PreOrder Now Management Team
still need to try it
Thank you for trying our app! We're sorry to see you go and would love the chance to improve your experience. We'll be in touch shortly to see if there's anything we can do to help.
-PreOrder Now Management Team
After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.
$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.
We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.
Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.
Hannes Bez | Director of Customer Experience
Der letzte Schrott und der Support ist keine Hilfe
I'm so sorry about your poor experience with us so far. I will be reaching out to you directly to see if we can fix things and win back your trust. At the very least, I want to make sure that we learn from what we did wrong here so we can make sure it does not happen again.
Hannes Bez | Director of Customer Experience
Their customer service was extremely slow and not understanding. Their app slowed our site speed covering everything in a white box until their app fully loaded.
Hello to our friends at Taylor Joelle
Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
I have now been using this app for a few years. When it works its a good app. However, it is a ticking bomb.
I just noticed that all out of a sudden normal available products were shown as preorder products whereas products that have stock below zero were shown as available.
What is even wore, the mixed cart pop that was triggering on every page reload, was supposed to be fixed after i have submitted a ticket. I just realized that it is not fixed and customers had to close the pop up on every page reload.
This plugin did more harm than good. Please look out for a more stable plugin, as this plugin will cost you a lot of money......
Hello and thank you so much for raising this problem here. I am very sorry that this happened!
There could be a handful of causes for this (including the settings on your side in the app), but the only way we can help is if you take a moment to email us. Please do that? preorder-now@websiteondemand.ca
We'd LOVE the chance to resolve this for you asap! We can fix this. Thanks ahead of time...
Sean & The Pre Order Now Team
Quite disappointed with this app. I loved it at the start but for the past 3 months it's been sending my customers emails that their order contained a preordered product when it doesn't. So it has created a lot of confusion. I have contacted support 4 times and then I don't receive a response and they close the ticket. I then have to open another ticket and the same issue happened. Unfortunately I will have to look for an alternative application as I am not getting help to solve the issue.
Hello there,
This is Robert, Ops manager for Preorder Now app.
We are so sorry about this. We definitely don't want to get you through this.
However, it appears that you were having trouble with receiving all our emails. We've been sending emails ever since you've had this issue to date.
Would you be able to check your spam/bulk folder?
Email us at support@websiteondemand.ca. We respond to every ticket within an hour.
Sincerely,
Robert
Garbage app. Nothing functions properly. So dissapointing.
Hi Bunny Knots and team,
My name is Sharky, Team Supervisor here at Pre-Order Now.
I apologize for the experience you've had with our app. We reached out to you through email and hope that you give us a chance to set the app up properly for you. Please be assured that there are no issues, and there are just a few things that need to be enabled for the app to work.
I hope you reconsider our app. We will be waiting for your response.
Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now
Each time you change a setting, it doesn't update correctly and you need to contact support for them to change it, becomes pretty useless.
Only compatible with the product page and not with collections shown on the homepage, so customers will still be prompted "Add to cart" or "Buy Now" even though the app is set up correctly.
When activating the Pre-order badge, the badge will show on ALL products, including in-stock products.
When setting up the Cart note "Pre-order", it will not show on the Mobile version, only on the desktop.
Hello to our friends at MY OBI
Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We’ll make sure we pass your kind words along to Josh, who we know will be delighted to read your comment. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
you went from 5 to one star on the simple fact that it has taken me longer to get past this step than any other for this process. Please let me submit something. Anything
Hello!
Sean here with Pre Order Now.
Sounds like you had a difficult time submitting this review? I'm very sorry about that :( This is actually a Shopify hosted and run platform (the app store reviews area), so we have no control over it.
Would you like to try resubmitting the review here? Just click on it and you can update it any time. Let me know if it gives you any trouble this time? If so, I can report that to Shopify...
Thanks SO Much,
Sean, Vlad, and the Pre Order Now Team