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you went from 5 to one star on the simple fact that it has taken me longer to get past this step than any other for this process. Please let me submit something. Anything
Hello!
Sean here with Pre Order Now.
Sounds like you had a difficult time submitting this review? I'm very sorry about that :( This is actually a Shopify hosted and run platform (the app store reviews area), so we have no control over it.
Would you like to try resubmitting the review here? Just click on it and you can update it any time. Let me know if it gives you any trouble this time? If so, I can report that to Shopify...
Thanks SO Much,
Sean, Vlad, and the Pre Order Now Team
so far its been great. lots of functionality and better than others that i have tried. thanks for the app
nice app nice app nice app nice app nice app nice app nice app nice app nice app nice app nice app nice app nice app nice app
Simple to use, a great way to organize your preorders!
Great support. They will help get everything working properly.
The app could isn't as intuitive as others but it works great and like it should. They are constantly making updates.
Works exactly as expected. Great app for getting products out there before they are ready to launch.
this app works as advertised. Easy setup and the support is phenomenal. I used the chat support window, stepped away for about an hour and when I came back my issue was fixed. man, if all app vendors were like this I would be in a dream. Thank you Website-on-Demand for everything... 3-30-22 - support is definitely superb. had a few issues and they very responsive and the best part is that they know their app well. Rasheem and Vlad were my support guys. great job guys!!
Hello to our friends at Element Tattoo Supply
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying the app. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Very straightforward and easy-to-use app. Very successful! Definitely recommend for anyone looking to set up pre-orders.
Hello friends at InFocus Canada
We appreciate you leaving this kind review! Thank you! We are glad we could assist you, don't hesitate to reach out to us if you have any more queries! :-)
-Melissa & The Pre-order Now Support Team
Excellent, efficient, easy to customise and quick support. Great app! The 14 days trial is ideal, just what I needed. Thank you team Pre-Order
Hello friends at Louis & Co Maison
Thank you for this great review! we are grateful for awesome customers like you! We wish you and your store great success :-)
-Tanu & The Preorder Now support team
Functionality appears comprehensive. However, the app is so volatile it's currently unusable as it constantly crashes or doesn't load. Let me know if you fix it as I'm keen to use it and happy to revise score. UPDATE 4/10: Retesting and using now. Working well so far. Issues seem to have been resolved.
Hello again!
This is a followup to let you know again that the problem HAS been fixed, and system has been running 100% smoothly since this time last week. We’ve also added extra server capacity to make sure that NEVER happens again for our app.
Can you confirm that you received this message? I want to make sure you are 100% taken care of…
Thanks again for your understanding and patience with us on this. We want our app to be fully reliable 24/7 and our developers have taken the necessary actions to assure that won’t happen again.
Sean (Ops Guru) & The Pre Order Now Support Team
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UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
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Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge.
I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in.
Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon...
Thanks for your understanding, and stay tuned...
Sean & The Pre Order Now Dev Team