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I have had a difficult time navigating Pre-order Now, mostly because I am not IT certified :) Nikoz, Jorge and Aman have all stepped up to help me and they have been nothing short of great. Using this app has been seamless due to the great tech support. Thanks, everyone!
Hello to our friends at black-collar-clothing-brand
Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. Nicoz, Jorge, and Aman are our team's superstars and we are elated that they were able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to them, who we know will be delighted to read your comment.
Tanu & The Pre‑order Now Support Team
Site is User-friendly. I’m not a coder so to just be able to click what I want and it works was great. And when it didn’t, chatting and quick resolution was helpful!
Hello to our friends at FitSis
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support is top-notch. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
The app seems great. I just installed it and it wasn't very complicated to set up. I needed a little help to make sure that I was doing it right.
I've only just started using the app and am still in trial period, but Amandeep was super helpful with setting up my pre-order buttons when I was struggling. Very grateful!
Hello to our friends at La Sala Artisan
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Nicoz was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
great app easy to use and they offer for free 14 day trail i am stilling setting things up will post a second review
Hi friends at thirdbaseapparels,
Thank you so much for this positive feedback!
You'll be surprised how valuable our app is-- having preorder feature will grant you a bunch of opportunities and benefits.
If you got into some troubles, don't hesitate to leave us a message.
-- Chud and the Preorder Now support team
Great features with a complete set of options required for pre-orders. Great customer support, really helpful and pretty fast. Highly recommended.
Awesome support. Had one small issue with pre-order button. Contacted support and it was fixed in 5minutes.
Hello to our friends at shop.altona93.de
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Super helpful team, shoutout to Jorge. The app is easy to navigate through. Got what I needed. Thanks!
Hello to our friends at ABOVE THE LOOP
Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. Jorge is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Jorge, who we know will be delighted to read your comment.
Tanu & The Pre‑order Now Support Team
Wanted to like it but it just didn't mesh well on our theme. Their "offer" to assist with integration doesn't seem real as they never responded to my request to let them try it before uninstalling. On top of that I submitted a support ticket that was never responded to. I was able to get a hold of them in live chat which got it activated (just looked terrible). I mentioned not being able to use the app due to the poor integration and they seemed fine with me moving on. Our theme is heavily customized so I don't blame them for not wanting to assist but acknowledging that would have been ok. Heck, offer to do it for $$$. Anyway, I'm sure your mileage will vary. (reply to response) - I appreciate you responding. I replied to all emails received but never heard back (spam maybe?) but I will take you up on your offer - we really like the listed features. I'm happy to update my review for now to 3 stars. Update - I think we had a rough start but after finally connecting they were very responsive and able to help quickly. I'm updating our review to 5 stars.
Hi there,
We’re incredibly sorry to hear of this negative review - each Shopify merchant matters profoundly to us, and we’d like to clarify a few points that could have helped you on your journey.
When each client contacts us, they’re contacted immediately to be assisted with an expert in our Customer Heroes team. The ticket you've submitted was addressed by our agent and he asked for your store URL. We received no response.
Then you reached out to us via chat, from there you were assisted again by one of our chat agents. The issue was resolved but you didn't like how it looks.
As aforementioned above, it looks like we were addressing and responding in time. And after further investigation, I haven't seen any fee being asked to fix it.
Following the uninstalling of our app, we reached out to understand how best we can serve your specific use case, and to understand where we may have fallen short. We were sad to see that you never showed up or replied.
When you’re ready, we would love to pick up the line of communication again, and appreciate your feedback and time spent with us. Thank you!
Sincerely,
Chud and the Preorder Now support team
Great app! App does as mentioned and easily to use. Great for getting revenue before your goods arrive.