Recensioni (1.475)

Valutazione complessiva
4,5
Numero di recensioni per livello
  • Il 81% delle recensioni ha 5 stelle
  • Il 10% delle recensioni ha 4 stelle
  • Il 3% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 4% delle recensioni ha 1 stelle
26 agosto 2024

I installed app on a Sunday evening and was freaked out when people were buying my product with partial payments.

(Shopify Purchase Options needs to be disabled in Settings. Otherwise, partial payments will be accepted.)

With me on EST and Preorder Now on UTC, it was inconvenient for me only because I needed an answer rignt now (after hours for them).

However! Once they're logged on, they're lightning speed responsive! I was able to chat in with Alina and she helped resolve my issue right away.

She even sent me a loom, to make sure I understood how to fix it.

Non Disclosure Apparel
Stati Uniti
Circa un mese di utilizzo dell’app
Website on Demand Studio, LLC ha risposto 28 agosto 2024

Hey there Non Disclosure Apparel and team!

Thank you so much for sharing your experience with us! This detailed review helps us a lot.

Regarding the time frame for our support, we are doing our best to ensure that you get a response in the shortest possible time. There are still areas to improve, but we are working hard to address those issues.

If you need help with anything else, you know where to reach us!

21 novembre 2024

This plugin and the team behind it are fantastic, prompt and super helpful! Our best seller is running low on stock, and our resupply isn't due until 25th of Jan (its 21s Nov now) and so we needed a way to maintain cashflow whilst we waited. This plugin is the perfect tool to do that!

I tried the free plan to test the features but I could not get it to work properly. I utilised the help chat feature and very quickly a lovely gent called James talked me through the steps. When a widget wasn't loading right he wrote some custom code to fix it!

I have just submitted a request to my team to get the paid plan, super affordable and we are in good hands! I recommend, get it!!

Studio Gooos
Regno Unito
1 giorno di utilizzo dell’app
Website on Demand Studio, LLC ha risposto 25 novembre 2024

Hi there Studio Gooos and team!

Thank you so much for your amazing review! We're thrilled to hear how our app is helping you maintain cash flow during your restock period. James and the team are always happy to go the extra mile to ensure everything runs smoothly, and we’re so glad he could assist you.

It’s wonderful to know you’re finding value in the app and considering the paid plan. If you ever need further assistance, we’re here to help.

18 ottobre 2024

App support was quick and helpful

Astropad
Stati Uniti
Quasi 4 anni di utilizzo dell’app
Website on Demand Studio, LLC ha risposto 21 ottobre 2024

Hey there Astropad and team!

We're glad to hear that you had a great time with our support team! Thank you so much for leaving a 5-star review and recognizing our team's efforts. We really appreciate the support.

If you need help with anything else, you know where to reach us!

19 settembre 2024

Just set up the app and was having some issues. Alina was so helpful and walked me through each step to trouble shoot the issues. I've just added a bunch of products as an option for pre-order a feature my customers have been asking for (indirectly) for a long time! I'm excited to see where this goes. The one-on-one support is so important and it's one of the reasons I chose this app. So far I'm very pleased!

Banglez
Canada
3 giorni di utilizzo dell’app
Website on Demand Studio, LLC ha risposto 23 settembre 2024

Hey there Banglez team!

Thank you so much for your wonderful and detailed review! We're excited to hear that Alina was able to help you out. Our goal here is to ensure that you get the support you need, when you need it and we're glad you find our support team helpful.

If you need anything else, you know where to reach us. Thank you for choosing Pre-Order Now!

24 settembre 2024

Customer service was fast, friendly and exceeded my expectations

The Afro Ninjas
Stati Uniti
Oltre un anno di utilizzo dell’app
Website on Demand Studio, LLC ha risposto 26 settembre 2024

Hi there The Afro Ninjas and team!

Thank you so much for your kind review! Our support team appreciates your feedback and support.

If you need help with anything else, you know where to reach us!

9 agosto 2024

After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.

$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.

We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.

Deco TV Frames
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Website on Demand Studio, LLC ha risposto 14 agosto 2024

Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.

Hannes Bez | Director of Customer Experience

1 dicembre 2024

not sure yet

Dominion Drones www.dominiondrones.com
Stati Uniti
Circa 4 anni di utilizzo dell’app
Website on Demand Studio, LLC ha risposto 3 dicembre 2024

Hi there Dominion Drones and team!

Thank you for taking the time to leave us a review. Can you please tell us more about your experience? Your feedback is important to us as it helps us continue to improve our app.

We hope to hear from you soon!

30 ottobre 2024

Though the settings can be confusing and there are no tutorial resources that are easy to access, the WOD Pre-Orders App customer service makes up for it!

Virtue Love
Stati Uniti
3 mesi di utilizzo dell’app
Website on Demand Studio, LLC ha risposto 5 novembre 2024

Hey there Virtue Love and team!

We're glad to hear that our support team was able to help you out! We appreciate your honest feedback, and we'll work hard to ensure you have the tools you need to easily set up pre-order on your store.

If you need help with anything else, you know where to reach us!

6 agosto 2024

good app :) - you should be able to select one product and click to add all sizes to preorder instead of having to go into each size though! and sometimes there is issues with using this app while running promotional codes and the codes not working with the app

OnceWas
Australia
Circa un anno di utilizzo dell’app
Website on Demand Studio, LLC ha risposto 7 agosto 2024

Hi there OnceWas team!

Thank you for your detailed feedback about our app. Can you tell us more about the issues you've encountered? You can also reach out to us by clicking on the chat widget within the app. We are eager to help you out and to ensure that everything is working on your store.

We hope to hear from you soon!

1 agosto 2024

"I don't usually leave reviews, but I felt compelled to share my experience with Pre Order Now's support team. Despite encountering an issue with their app conflicting with my theme, they were incredibly prompt in responding to all my emails. I granted them access to my store, and they efficiently resolved the issue remotely, which was truly fantastic. To top it off, they even went the extra mile by sending me a video demonstrating the app working seamlessly in my store. Thank you for your exceptional support and service."

MAISON&GRACE PUBLISHING
Stati Uniti
3 mesi di utilizzo dell’app
Website on Demand Studio, LLC ha risposto 5 agosto 2024

Hey there MAISON&GRACE PUBLISHING and team!

Words cannot express how thankful we are for this wonderful review! We're glad that everything was fixed by our team and we thank you for your patience while we were working on it.

If you need further assistance, you know where to reach us! Thank you for choosing Pre-Order Now!