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** EDITED **
The staff reached out to me and got my issue resolved. Thanks for making it right. They went above and beyond to fix the issue.
Hi there,
It looks like you just reached out to our support staff last night. We'd be more than happy to help get Pre-order Now working on your site. Please respond to our support staff's email or contact us again at support@websiteondemand.ca. Again - we'll be more than happy to help.
LOVE THIS APP COMPANY!!! WORKS AMAZING-SO MUCH BETTER THAN THE OTHER BIGGER APP COMPANIES. YOU HAVE A LOYAL CUSTOMER HERE!!!
awesome app very helpful makes pre order so much easier , definalty happy with it . will use again for sure
Great customer service! Promptly resolved my issues and the site's looking great. There was a small issue implementing what I wanted and they took care of it right away.
Hello to our friends at Grumpy Ginger
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying the app and that it has helped your business and your team. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
Absolutely no support. Had my products on pre-order and when I took them off pre-order, one did not change the CTA button back to "add to cart". It is still stuck on "pre-order now". I've reached out to support several times with no response. I even deleted the app and it still remains. There is no way for me to change back to "add to cart" and they refuse to help, even with Shopify opening a ticket. If you don't want your website code messed up, I do not recommend this app.
Hello to our friends from White Elm
Laura, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
It seems that your emails are not reaching us. We have just received one email from you on 10th Jan which we promptly replied. I believe there is some issue with the email communication. Can you please provide us with your alternate email address on support@websiteondemand.ca so that we can get this sorted ASAP? If you are open to trying our app again - I can have the best developers on our team work on your case to get you up and running in no time. We would love to have you on board again. But even if you decide against it - please let us know so that we can help you with the issues you have been having with the residual code as we believe it is not coming from our app.
Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
Turns the hassle of 'sold out' into a positive sales tool. Combined with really great customer service - fast and friendly - it's a winner. Highly recommend.
Hello friends at My Mate Dug
Thank you for leaving us this awesome review! We really appreciate this high recommendation! We wish your store great success :-)
-Melissa & The Pre-order Now Support Team
It was a great experience. Took the time to walk me through the steps to get me set up. Fantastic!
Hello to our friends at Primis Imports
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
I used this app to 1. allow customers to pre-order products that require time to prepare
2. allow customers to be notified when an item is out of stock 3. would like to be able to have more choices in which group of products to allow back in stock alerts (e.g. some seasonal items which will never be available again can have notifications disabled). I had some help with the setup but the online chat with Josh made things so easy, he settled everything for me within the hour. Much appreciated!
Hello to our friends at Pawspiracy
Thanks for sharing your review with us and the community. Josh is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Josh, who we know will be delighted to read your comment. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
Used this app to add a pre-order button on one of products. It was extremely easy/simple unlike other apps.
Woot! It's pizza time in the Pre Order Now office!
Glad our app serves its purpose in your store.
Thank you so much. If you ever encounter any issues, email us at
support@websiteondemand.ca
Or schedule a call:
https://calendly.com/wod-support/call-with-wod
Cheers!
-- Chud and Preorder Now Support Team
The pre-order now app is great! It simplifies the pre-order process in a myriad of ways. Glad I learned about it before launch.
Hello to our friends at Poindexter Apparel
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team