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This app don't use to shopify2.0? https://themes.shopify.com/themes/dawn/styles/default?locale=ja&utm_campaign=2021-08-dawn-launch&utm_content=pr&utm_medium=web&utm_source=homepage&utm_term=ne
Hello there,
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
Pre‑order Now isn't fully compatible with all the Shopify Online Store 2.0 themes, but our app does work with Dawn theme which I believe you were trying to use. If you'd still like to use the app, please reach out to support@websiteondemand.ca and we will get this sorted ASAP.
We do realize the annoyance at not having the dawn theme work with the app right away, but we promise to have it working as soon as you reinstall the app.
Regards,
Pushpesh & the Pre‑order Now Support Team
cool app looks cool we will see how this goes lookimg forward to it i was looking fo a app that i could use
BEWARE - I downloaded this and it immediately went live on the site downloading content onto pages without initial consent. I figured out how to fix it. But then when I added the pre-order stuff to a product it took down my whole site for an hour. I uninstalled it and deleted it and everything is back to normal. Missed a couple hundred in sales.
Hello to our friends at Elijah's Xtreme
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app on your website. It is indeed strange that the app took down your whole website for an hour. It might be an issue with the specific theme you are on or a conflict with another app that is already installed on your store. Unfortunately, we can't troubleshoot unless the app is installed in your store. If you like to give us another try, I will ensure to have our best developers work on your case and get it working ASAP.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
Currently not perfectly working with what we are looking for (Partial Payment for our customers) but the customer service is great and we will be back, as soon as the new feature works smoothly.
Hello to our friends at MARTHA
Thanks for sharing your review with us and the community. We're glad our support team was able to assist you. We go above and beyond to help every merchant and I'm sure we'll hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
i am installing the app and not sure yet, i want both back in stock notice and pre orders is what i am after we will see if it works. i will let you know
Not sure whether this works properly yet as the settings have taken time to propagate through. But I hope it works. Will review again.
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Really difficult to use and poor design. Way too complicated for such a simple task as just making a pre-order option for a product.
Hello to our friends at Origami Coffee Co
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with Pre‑Order Now. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app, left a negative review, and then uninstalled the app all in the span of 17 minutes without ever contacting support for help. If you had sent us a request for help, we would have loved to get it sorted out for you. If you are open to trying our app again, please let me know and I will personally take care of your case. I sincerely hope that you would give us another chance to get it right for your store.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app. Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
This app is amazing and the support is even better. I couldn't get my pre-order to load (my error), and Jabir from their team responded to me within an hour and customized the look and feel. Awesome overall experience, and we've already received dozens of pre-orders since installing. Thank you!!!
Hello friends at Tease Tea
We really appreciate you taking the time to share your feedback and being so open with us! We're glad you had an awesome experience! :-) We wish your store major success online!
-Melissa & The Pre-order Now Support Team