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Great Customer service.
I had an issue with images not showing properly.
It was solved quickly and professionally.
Love it!
Hi there Fiik Skateboards Australia and team!
Thank you for taking the time to leave us a review! We're glad that our team was able to help out and assist you quickly.
If you need help with anything else, you know where to reach us!
This is a great app and very easy to use. The initial setup can seem daunting but if you watch their videos, it's actually quite simple and doesn't take long.
We recently had an issue where our theme had some updates that meant that the pre-order app and the theme didn't like each other and I contacted support and they had it fixed within 20 minutes. Excellent customer support.
Thanks for creating a great app which helps us do exactly what we need to do with pre-orders!
Hey there CLHEI team!
Thank you so much for the wonderful review! We’re thrilled to hear that you found the app easy to use and that our setup videos helped simplify the process. It’s also great to know that our support team was able to resolve the issue so quickly. Providing excellent customer service is a top priority for us, and we’re happy we could help with your pre-order setup.
Thanks for choosing our app, and we’re here if you need anything!
We’ve been using this app consistently for some time now, and it has been a fantastic tool for setting up a proper preorder system. Like any system, we’ve encountered a few issues and bugs along the way, but I must say the Preorder App team has been absolutely wonderful. They’re always quick to respond and have gone above and beyond to provide the help we needed, making the resolution process smooth and stress-free.
Hi there apostl team!
Thank you for sharing your experience! It’s great to hear that our app has been a valuable tool for your store. We truly appreciate your patience and understanding as we work through any challenges, and we’re glad that our team has been able to provide prompt and thorough support.
If you need help with anything else, you know where to reach us!
Roel was amazing at helping me to resolve my issue. He did not stop until all issues related to the badges not appearing, was resolved. 10/10 customer support!
Hey there Angie Watts and team!
Thank you for your wonderful feedback! We’re so glad to hear that Roel provided top-notch support and ensured everything was resolved for you. Your satisfaction is our priority, and we’ll be sure to share your kind words with him.
If you need help with anything else, you know where to reach us!
Pre Order works great. We are able to offer lots of special order products to our customers and it makes it clear which items are going to take longer to ship.
Hey Luxe Barbeque Company and team!
Thank you so much for the wonderful feedback! Your review helps us a lot and we really appreciate that you took time to share the experience you had with our app.
Please feel free to reach out to us if you need help with anything. Thank you for choosing Pre-Order Now!
Such a great app that has helped me generate £000's in revenue from pre-ordered items. The customer service is excellent -super quick, helpful and responsive!
Hi there Natal Active team!
Thank you for sharing your experience! It’s amazing to hear about the positive impact on your revenue. Our team takes great pride in providing fast and helpful support, and we’re thrilled to know you’ve had such a positive experience with us!
If there’s anything else we can do to assist you, please don’t hesitate to reach out!
Alina was super helpful, friendly, and quick to respond.
Hey GOLF CAR RANCH and team!
Thank you for your kind words! We're thrilled to hear that Alina provided you with helpful and fast support. We'll be sure to share your appreciation with her!
If you need help with anything else, you know where to reach us!
I have used this app for 3 years on and off when I need to do a pre order.
This time when trying to use it the pre order function did not display on my store which I understand happens with various themes.
I contacted support who for the first 2 days just kept refreshing the app and asking me to wait. It still didn't fix the problem.
For 4 more days now support keep telling me to wait as the tech team are reviewing the issue. I have not had an update on the issue in days.
The support is poor for this app and I do not write this likely as I have never had a problem with the app before.
I am left with no option but to uninstall this app and use another one available.
Thank you for sharing your feedback, and we apologize for the frustration caused. Our technical team was making significant progress on resolving the issue before the app was uninstalled, and we regret not being able to fully assist you in time. This is not the experience we aim to provide, especially for a long-time user like you. Someone from our team will be reaching out shortly to discuss this further and find a way to make it right. We appreciate your patience and hope to regain your trust.
-Pre-Order Now Management Team
Online chat was not helpful, although I have an account and my email is linked to it, they needed owner to retrieve a code, owner was not available, so I wasted 45 minutes and got nowhere. Later that week I replied to a follow up email and told them what the issue was, it was resolved straight away. If it was this simple, I am not sure why after 45 minutes in a chat the same outcome was not achieved. Loved the email help but not happy with the online chat help.
Hi INSITE MIND and team!
Thank you for your feedback, and we’re glad we could resolve your issue via email! We’ve reached out through your original ticket to clarify further and ensure your experience with us is smooth moving forward.
Please don't hesitate to reach out if you need help with anything else. Cheers!
Amazing app! Great customer service - issues get resolved within few minutes.
Hi Lofra Cookers and team!
Thank you for your fantastic review! We’re delighted to know that you’ve had such a smooth experience with our customer service.
If you need help or have any questions, please don't hesitate to reach out!