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This is a great app and very easy to use. The initial setup can seem daunting but if you watch their videos, it's actually quite simple and doesn't take long.
We recently had an issue where our theme had some updates that meant that the pre-order app and the theme didn't like each other and I contacted support and they had it fixed within 20 minutes. Excellent customer support.
Thanks for creating a great app which helps us do exactly what we need to do with pre-orders!
Hey there CLHEI team!
Thank you so much for the wonderful review! We’re thrilled to hear that you found the app easy to use and that our setup videos helped simplify the process. It’s also great to know that our support team was able to resolve the issue so quickly. Providing excellent customer service is a top priority for us, and we’re happy we could help with your pre-order setup.
Thanks for choosing our app, and we’re here if you need anything!
Pre Order works great. We are able to offer lots of special order products to our customers and it makes it clear which items are going to take longer to ship.
Hey Luxe Barbeque Company and team!
Thank you so much for the wonderful feedback! Your review helps us a lot and we really appreciate that you took time to share the experience you had with our app.
Please feel free to reach out to us if you need help with anything. Thank you for choosing Pre-Order Now!
Such a great app that has helped me generate £000's in revenue from pre-ordered items. The customer service is excellent -super quick, helpful and responsive!
Hi there Natal Active team!
Thank you for sharing your experience! It’s amazing to hear about the positive impact on your revenue. Our team takes great pride in providing fast and helpful support, and we’re thrilled to know you’ve had such a positive experience with us!
If there’s anything else we can do to assist you, please don’t hesitate to reach out!
Online chat was not helpful, although I have an account and my email is linked to it, they needed owner to retrieve a code, owner was not available, so I wasted 45 minutes and got nowhere. Later that week I replied to a follow up email and told them what the issue was, it was resolved straight away. If it was this simple, I am not sure why after 45 minutes in a chat the same outcome was not achieved. Loved the email help but not happy with the online chat help.
Hi INSITE MIND and team!
Thank you for your feedback, and we’re glad we could resolve your issue via email! We’ve reached out through your original ticket to clarify further and ensure your experience with us is smooth moving forward.
Please don't hesitate to reach out if you need help with anything else. Cheers!
Been using it for years. Great app does what it says on the tin!
Really good customer support as well - although only ever needed it once!
Hey Stylus Groove and team!
Thank you so much for your continued support for our app, we really appreciate it.
If you need any help, you know where to reach us! Thanks for choosing Pre-Order Now!
They responded promptly to our problems. I was worried because none of my employees understand coding, but he resolved the problem quickly and completely. Thank you very much.
Hi FEERICHELU team!
Thank you so much for taking the time to share the experience you had with our support team! Your wonderful feedback is our source of motivation to continue doing better each day.
If you need help with anything else, you know where to reach us!
This app was an absolute game-changer! It allowed us to seamlessly manage sales for delayed products, keeping everything on track. Truly a lifesaver!
Hi there Togethxr team!
Thank you for your kind words! It’s great to hear the app has made such a positive impact on your operations. We’re here to support you as your business continues to thrive.
Please don’t hesitate to reach out if you need anything!
Thank you very much! quick response was a great help to me!
Hi team!
Thank you for your kind words! We’re so glad that our team was able to assist you quickly.
If you ever need help again, you know where to reach us!
Great service - Roel was able to assist me and resolve my issue quickly! The easy to follow instruction video made all the difference!
Hey Ikos Home Pty Ltd and team!
Thank you so much for your heartfelt feedback, we really appreciate it. Roel had a great time helping you our, he'll surely be glad to see this review.
If you need help with anything else, you know where to reach us!
The only thing I dislike more than an app that doesn't work, is an app that only works 50% of the time for no particular reason at all. Support staff use copy paste solutions, and it took months of waiting, and still no answer. The app probably gets stuck in its own caching, because once there's a bug, it's there for good. Even when I uninstalled and painfully reinstalled and set up again. Very dissappointing.
We apologize for the frustration you've experienced with our app and understand how disappointing this has been. To ensure this is addressed thoroughly, a member of our leadership team will be reaching out to offer further assistance.
Thank you for sharing your insights with us, we're committed to making this right.
-PreOrder Now Management Team