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Setup is fairly simple.
The issue we have found is that as the app loads last on the store, the add to cart button doesn’t turn to a pre order button until every element on the page loads.
We’ve seen a number of customers checking out without the preorder app registering it as a pre order as they clicked add to cart too quickly.
This kinda makes it pretty useless - we’re now having to chase all the customers who ordered thinking the product was in stock.
Thanks for taking the time to leave such a thorough review. I'm truly sorry about the poor experience you've had with our app. We're taking your feedback very seriously and are working through it with our developers. I'll also be reaching out to you personally - we've let you down, and we want to make this right!
Hannes Bez | Director of Customer Experience
Very useful
Hi KAISONS WRLD and team!
Thank you for leaving us a 5-star review! We're glad to hear that our app is useful to your store. We hope to have a long and fruitful partnership with you and your team.
If you need any help, please don't hesitate to reach out to us!
Customer service available, fast, and efficient :).
Hey there Kif-Kif Import and Team!
We appreciate your wonderful feedback for our support team. They work hard to ensure that they provide the support needed for all of our merchants and we take pride in the quality of service they give.
Please let us know if you need help with anything else!
Alina did a great job helping me with my issue
Alina never fails to amaze us with her support skills. Thank you for your kind feedback! We will work hard to continue providing you with an excellent customer experience!
Please reach out if you need help with anything!
Having trouble getting this work - I'll set up the Pre-Order rules but the items seems to revert and I don't think the Help Team has a lot of experience with this app. I'll give it a try but if things don't get better I'll probably cancel before my trial period ends.
Hi there Apotheosis Comics team!
My name is Sharky, Team Supervisor here at Pre-Order Now.
I'm so sorry to hear about the trouble you've had using our app. We've already fixed the issue and reached out to you through your support ticket. Can you kindly confirm if everything is up and running?
Your satisfaction is our highest priority, and your feedback is very important.
We look forward to hearing from you soon!
Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now
Great App and great service too.
Hey there Freudentier and team!
Thank you for taking the time to leave us a review! We're glad that you liked our app and the service provided by our team. Your support is highly appreciated.
If you need help or have any questions, please feel free to reach out to us!
Highly recommend this app for any pre-order items for your store. Was having trouble figuring it out myself, emailed for help and got a response within the hour!
Hey there Delicate Souls and Team!
It's been our pleasure to help you out! Thank you so much for your feedback, we are very grateful to receive your praise.
If ever you need our help again, you know where to reach us!
So far the install has been easy, and the instructions very user-friendly. I've only just successfully completed a pre-order for one product, and hope things continue to go well.
Hi BEVERLY BERG LLC!
I'm glad to hear that everything went smoothly during your installation! Thank you so much for the detailed feedback and wonderful review. We appreciate the support a lot.
If you need anything else, please don't hesitate to reach out!
Really good customer service. They are very helpful. I barely sent a request for help, and they fixed it right away. I highly recommend this app.
Hi Blomster & Smil team!
We appreciate your kind feedback, this helps us a lot! Our team is dedicated to providing you with the best possible customer experience, and I'm glad to hear they were able to help you out.
Please let us know if there is anything you need help with!
Works great. I love that it integrates buttons on the home page and collection pages to show that the item is on preorder. Highly recommend.
Hi GoodEggStuff!
Perfect! Your feedback is music to our ears. Thank you so much for taking the time to leave such a helpful review! We appreciate it.
Feel free to reach out if you need help with anything else!