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The support was helpful and incredibly quick to respond. They resolved my issue quickly. The app was easy to use and accomplishes out needs.
Hello to our friends at MATE the Label
Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed! We appreciate the recommendation!
Cheers,
Pushpesh & the Pre‑order Now Support Team
The developer was really helpful! I had a slight issue and they helped me to get this working with me theme super quickly
Hello to our friends at Tide and Tusk
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
This App works great and makes my pre-selling process so much easier.
Most important feature for me is the "cart label" and the "mixed cart warning popup". The customer service is very fast and helps perfectly. Thanks a lot.
Hello friends at Herzlack
Thank you for leaving us this great review! We are extremely happy that you love the app and we are glad that our customer service reps were able to help :-) We appreciate the kudos!
Melissa & The Pre-order Now Support Team
** EDITED **
The staff reached out to me and got my issue resolved. Thanks for making it right. They went above and beyond to fix the issue.
Hi there,
It looks like you just reached out to our support staff last night. We'd be more than happy to help get Pre-order Now working on your site. Please respond to our support staff's email or contact us again at support@websiteondemand.ca. Again - we'll be more than happy to help.
I like it but haven't used it enough to give a full review. They should ask for a review after a month of service.
Thanks for the feedback. I hope you'll consider updating your review once you've had some more time with the app.
awesome app very helpful makes pre order so much easier , definalty happy with it . will use again for sure
Great customer service! Promptly resolved my issues and the site's looking great. There was a small issue implementing what I wanted and they took care of it right away.
Hello to our friends at Grumpy Ginger
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying the app and that it has helped your business and your team. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
Absolutely no support. Had my products on pre-order and when I took them off pre-order, one did not change the CTA button back to "add to cart". It is still stuck on "pre-order now". I've reached out to support several times with no response. I even deleted the app and it still remains. There is no way for me to change back to "add to cart" and they refuse to help, even with Shopify opening a ticket. If you don't want your website code messed up, I do not recommend this app.
Hello to our friends from White Elm
Laura, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
It seems that your emails are not reaching us. We have just received one email from you on 10th Jan which we promptly replied. I believe there is some issue with the email communication. Can you please provide us with your alternate email address on support@websiteondemand.ca so that we can get this sorted ASAP? If you are open to trying our app again - I can have the best developers on our team work on your case to get you up and running in no time. We would love to have you on board again. But even if you decide against it - please let us know so that we can help you with the issues you have been having with the residual code as we believe it is not coming from our app.
Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
Turns the hassle of 'sold out' into a positive sales tool. Combined with really great customer service - fast and friendly - it's a winner. Highly recommend.
Hello friends at My Mate Dug
Thank you for leaving us this awesome review! We really appreciate this high recommendation! We wish your store great success :-)
-Melissa & The Pre-order Now Support Team
It was a great experience. Took the time to walk me through the steps to get me set up. Fantastic!
Hello to our friends at Primis Imports
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team