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The app has the features we were looking for that some other pre-order apps did not have. We did have an issue with the code of the app conflicting with our store theme, causing shopping cart issues in Safari. However, the support staff resolved the coding issue even faster than I expected (within an hour of submitting a troubleshooting request). Excellent service definitely rates 5 stars!
Hello friends at Hawaiian Isles Kona Coffee
We really appreciate you taking the time to share your feedback! We are happy that you love the app! All the best on your e-commerce journey :-)
-Melissa & The Pre-order Now Support Team
I needed some help with finishing setup, but it looked like I would have had to have waited 2 days for a response. Thankfully someone saw and I was able to get help pretty quickly and the issue was resolved in just a couple of minutes!
Hello to our friends at KacieKC
Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Pre‑order Now Support Team
App very esay to set up, fits my needs perfectly, very great customer service, an issue solved immediately.
Hello friends from KYYO!
Thank you for leaving this awesome 5-star review :-) We really appreciate your support! :-)
-Melissa & the Pre-Order Now Support Team
The app seems to be working fine from the aspect of its primary function, but it is causing SEO issues in our store. The app elements/features which we don't even use are present on our pages which adds unwanted h1 and h2s causing On-Page SEO errors. We communicated this with the support and were not able to find a solution to it, they say this will be added to their feature request list. Hope they will fix this soon. *****UPDATE***** They have fixed the issue and everything seems to be working great. Really appreciate the effect made by the support and developer team in fixing our issue, especially the help from Joshua, the 5-star is for him.
Hello to our friends at Turmerry
This is Tanu, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app. I understand your frustration and wanted to provide you solution for this.
Our development team tried to fix this issue, especially for you and we are also taking it to implement across all other stores.
Our team has tried to reach out to you after fixing this issue and they wanted to make sure it is working perfectly fine for you.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to ensure every merchant using our app has an A+ experience.
Please send us a reply and our team will help you from there.
Regards
Tanu and Preorder Team
App is VERY user friendly, easy to set up, lots of customizable options! Just what I needed to utilize a pre-order for my newest product!
Hello to our friends at Convey Coffee
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Cheers,
Pushpesh & the Pre‑order Now Support Team
The app is really easy to use. Shout out to their support team, Vlad! He was being extremely patient and helpful. Thank you!!
Hello friends at Forever Beaumore
We are glad we could assist you! Thank you for giving this awesome review! We wish you and your store all the best :-)
-Melissa & The Pre-order Now Support Team
Extremely useful and easy to install. Great support.
I had an instant increase on revenue on preorders.
Hi, Amandeep is great! He helped me to solve the issue. I tried to fixed and could not - he was polite and it's all set now. Love it!
Hello to our friends at Little Lona
Thanks for sharing your review with us and the community. Amandeep is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Amandeep, who we know will be delighted to read your comment. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
Responsive and quick support. Offered a very comfortable and supportive theme migration assistance from time to time
Hello to our friends at careaviationhk
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support is top-notch. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
Great support, thanks Aman for your help! The app works well on the whole, sometimes a slight issue with the app not loading straight away on the product page and therefore a customer orders thinking the product is in stock. Any tips to fix this would be great!
Hi there Hornit UK,
Thanks for reaching out to us and leaving us a great review. We are glad that you could use Aman's assistance to help you with your app. In regard to the loading page, we could employ a preloader to your app and it may be a work around for your store. Please know we are here if you need.
Stephanie & The Customer Support Team