리뷰 (1,513)

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2023년 12월 26일

the app did not even function as preorder , and u asking me for a review, it is showing me add to cart only , and later after 10 seconds its showing preoorder , and customers are yelling at us

Smiley Buttons
인도
앱 사용 기간 대략 12시간
답글 Website on Demand Studio, LLC개 2023년 12월 28일

Thank you for your honest review. I'm sorry about the issues you experienced. I know my support crew reached out to you to try and figure out exactly what you're seeing, but we haven't heard back from you yet. I would love to fix this problem for you - if you're still open to working with us, please reply to the support ticket or reach out to me directly at hannes@staytuned.digital and I'll make sure we treat this as a top priority!

Hannes Bez | Director of Customer Experience

2023년 12월 11일

Way too painful. Creates Pre-Order options with discounts that you can't modify.
Adds both Checkout Now and Pre-Order buttons to the checkout screen when it is only supposed to trigger on zero stock - I asked for support and was told that it was a problem with my theme - which was actually working perfectly before i installed this crappy app.

stargear.com.au
오스트레일리아
앱 사용 기간 대략 12시간
답글 Website on Demand Studio, LLC개 2023년 12월 12일

Thanks for this honest and direct feedback. I'm sorry about the problems you experienced. Our developers are taking a closer look at the issues you mentioned.

I do want to note that my support crew did not mean to imply that your theme is broken, but rather that the settings for some of the functions you were struggling with are controlled through your theme and not through our app. This is a common setup for lots of Shopify apps, since they are all integrations with the code that controls your store (which includes your theme). Having said that, we will be looking at that to see if we can simplify the experience for our customers.

I will reach out to you in a separate email as well to see if there's anything we can do to make this better for you.

Hannes Bez | Director of Customer Experience

2021년 10월 20일

The app somehow bugged our site so all drop down menus did not function and product variants did not work.

fishskyn
미국
앱 사용 기간 대략 6시간
답글 Website on Demand Studio, LLC개 2021년 10월 20일

Hello there,

We are so sorry about this. I thoroughly checked your concern and this is something we can fix ASAP. If you're still open right now, please reinstall and I will fix this for you personally.

When we receive a ticket from merchants, our auto-responder will first reach out with suggested articles related to a keyword. Once you flag that article as a solution, this will then mark the ticket as solved. Therefore, no support agent was able to get in touch with you.

Sincerely,
-- Chud and the Preorder Now Support

2020년 7월 10일

this app did not work for me, I deleted it after less than 24 hours, and yet they still charged me for a full months usage, even though I received a cacellations. I would NOT recommend this app

The Wild Siren
미국
앱 사용 기간 대략 4시간
답글 Website on Demand Studio, LLC개 2020년 7월 13일

Hello friends from Wild Siren,

This is Sean, the Customer Success Manager with Pre Order Now. Sounds like you may have been charged here when you didn't want to be? Can we issue you a credit for that amount? Please let me know.

We don't want anyone to be charged for our app who doesn't wish to be...

Let me know :) I'm here to help!

Sean H

2023년 6월 19일

Very bad. Our site is down now. Please get your app together...

I even tried to get help from your support which didn't work either...

JoDis
덴마크
앱 사용 기간 대략 2시간
답글 Website on Demand Studio, LLC개 2023년 6월 20일

Hello to our friends at JoDis!

Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager at Pre‑order Now.

I want to extend my sincerest apologies for the negative experience you had with the app. I'm VERY sorry about this; it is not at all what we aim for. We have sent you an in-app/email message to gather more information. We look forward to working with you again.

We do offer 24-hour live chat support from Monday to Friday. Please reach out to us via the live chat feature in the app, and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients, where we can help resolve the issues. We work hard to ensure that every merchant using our app has an A+ experience.

Tanu & The Pre‑order Now Support Team

2023년 12월 30일

Does not work.

Junethree
미국
앱 사용 기간 대략 2시간
답글 Website on Demand Studio, LLC개 2024년 1월 5일

Hi team Junethree. We'd love to have a chance to hear more about your review. We've tried to get in touch via email and through your website. We work with many other apparel merchants with great success and we're confident we can work with you to get pre-orders working for your site!

We will keep trying to get in touch with you to make things right!

2021년 3월 19일

I got the plan Shopify Basic, that it suppose to have what I need, it says Unlimited Pre Order Products, but when I tried to add the second pre-order product it asked me to upgrade my plan, I waste all my morning setting this up for nothing, thanks guys.

SoYoung USA
캐나다
앱 사용 기간 대략 2시간
답글 Website on Demand Studio, LLC개 2021년 3월 21일

Hi there,

We just recently updated our pricing model on the 19th of March.

You might still have the old pricing model when you installed it.
Once you reinstalled, it should be updated and you will be granted access to upgrade your plan (into a paid one) which will be based on your Shopify Store plan.

We are really sorry about this.

Please contact support@websiteondemand.ca for more info.
They should be able to assist you futhter.

Sincerely,
Robert
Operations manager

2022년 1월 3일

This app don't use to shopify2.0? https://themes.shopify.com/themes/dawn/styles/default?locale=ja&utm_campaign=2021-08-dawn-launch&utm_content=pr&utm_medium=web&utm_source=homepage&utm_term=ne

LIVALIE
일본
앱 사용 기간 대략 1시간
답글 Website on Demand Studio, LLC개 2022년 1월 3일

Hello there,

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.

Pre‑order Now isn't fully compatible with all the Shopify Online Store 2.0 themes, but our app does work with Dawn theme which I believe you were trying to use. If you'd still like to use the app, please reach out to support@websiteondemand.ca and we will get this sorted ASAP.

We do realize the annoyance at not having the dawn theme work with the app right away, but we promise to have it working as soon as you reinstall the app.

Regards,
Pushpesh & the Pre‑order Now Support Team

2022년 6월 30일

BEWARE - I downloaded this and it immediately went live on the site downloading content onto pages without initial consent. I figured out how to fix it. But then when I added the pre-order stuff to a product it took down my whole site for an hour. I uninstalled it and deleted it and everything is back to normal. Missed a couple hundred in sales.

Elijah's Xtreme
미국
앱 사용 기간 대략 1시간
답글 Website on Demand Studio, LLC개 2022년 7월 1일

Hello to our friends at Elijah's Xtreme

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.

I want to extend my sincerest apologies for the negative experience that you had with the app on your website. It is indeed strange that the app took down your whole website for an hour. It might be an issue with the specific theme you are on or a conflict with another app that is already installed on your store. Unfortunately, we can't troubleshoot unless the app is installed in your store. If you like to give us another try, I will ensure to have our best developers work on your case and get it working ASAP.

We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.

We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.

Regards,
Pushpesh & the Pre‑order Now Support Team

2023년 12월 6일

I was charged after i uninstall it 30-40 minutes later.

CLOCULTURE
미국
앱 사용 기간 41분
답글 Website on Demand Studio, LLC개 2023년 12월 11일

Thanks for taking the time to write this review and let us know. That is not default behavior on the app. Did you activate the Email Add-On feature? That is usually the only way to skip the 14-day free trial.

I will be reaching out to you separately to see what we can do to help. I would like to at least issue a refund for you.

Hannes Bez | Director of Customer Experience