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Great features with a complete set of options required for pre-orders. Great customer support, really helpful and pretty fast. Highly recommended.
Awesome support. Had one small issue with pre-order button. Contacted support and it was fixed in 5minutes.
Hello to our friends at shop.altona93.de
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Super helpful team, shoutout to Jorge. The app is easy to navigate through. Got what I needed. Thanks!
Hello to our friends at ABOVE THE LOOP
Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. Jorge is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Jorge, who we know will be delighted to read your comment.
Tanu & The Pre‑order Now Support Team
Wanted to like it but it just didn't mesh well on our theme. Their "offer" to assist with integration doesn't seem real as they never responded to my request to let them try it before uninstalling. On top of that I submitted a support ticket that was never responded to. I was able to get a hold of them in live chat which got it activated (just looked terrible). I mentioned not being able to use the app due to the poor integration and they seemed fine with me moving on. Our theme is heavily customized so I don't blame them for not wanting to assist but acknowledging that would have been ok. Heck, offer to do it for $$$. Anyway, I'm sure your mileage will vary. (reply to response) - I appreciate you responding. I replied to all emails received but never heard back (spam maybe?) but I will take you up on your offer - we really like the listed features. I'm happy to update my review for now to 3 stars. Update - I think we had a rough start but after finally connecting they were very responsive and able to help quickly. I'm updating our review to 5 stars.
Hi there,
We’re incredibly sorry to hear of this negative review - each Shopify merchant matters profoundly to us, and we’d like to clarify a few points that could have helped you on your journey.
When each client contacts us, they’re contacted immediately to be assisted with an expert in our Customer Heroes team. The ticket you've submitted was addressed by our agent and he asked for your store URL. We received no response.
Then you reached out to us via chat, from there you were assisted again by one of our chat agents. The issue was resolved but you didn't like how it looks.
As aforementioned above, it looks like we were addressing and responding in time. And after further investigation, I haven't seen any fee being asked to fix it.
Following the uninstalling of our app, we reached out to understand how best we can serve your specific use case, and to understand where we may have fallen short. We were sad to see that you never showed up or replied.
When you’re ready, we would love to pick up the line of communication again, and appreciate your feedback and time spent with us. Thank you!
Sincerely,
Chud and the Preorder Now support team
Great app! App does as mentioned and easily to use. Great for getting revenue before your goods arrive.
A really good app with great service and support team to help with any issues. ......................
Hello to our friends at Educational Equipment Supplies
Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store a great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Great App. Works well and the service is quick and accurate if something isn't quite right. Very customisable and powerful.
Hello friends at The Film Shop
We appreciate the kudos! Thank you for leaving this great review
-Melissa & The Pre-order Now Support Team
I tried a few different pre-order apps, and this one was buy far the best. Others would interrupt the customer flow through checkout, so it was a huge win that this one didn't. It also plays well with other pre-purchase and post-purchase apps. I had some issues getting the account setup properly, but the support team was prompt and helped me get everything straight.
Amir provided truly fantastic assistance with my Shopify page! He provided was fantastic and swift communication, and Amir solved the issue very quickly. Thank you very much Amir! Your help was greatly appreciated.
Hello friends at IMBER
We will let Amir know that his assistance was greatly appreciated, thank you for your kind and honest review! We wish you all the best in your e-commerce endeavors :-)
-Melissa & The Pre-order Now Support Team
It's great so far. I love all the features. I would recommend to everyone. Haven't had any issues with the app.