PreOrder Now WOD | PreOrder , 리뷰 1,344개
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Fast customer service, thank you!
Hi there Dolli Pole Wear team!
We're thrilled to hear you feedback for our support team. We take pride in the customer experience we provide and work hard to ensure you receive prompt and accurate replies.
Please let us know if there is anything else we can help you with. Thank you for choosing Pre-Order Now!
Setup is fairly simple.
The issue we have found is that as the app loads last on the store, the add to cart button doesn’t turn to a pre order button until every element on the page loads.
We’ve seen a number of customers checking out without the preorder app registering it as a pre order as they clicked add to cart too quickly.
This kinda makes it pretty useless - we’re now having to chase all the customers who ordered thinking the product was in stock.
Thanks for taking the time to leave such a thorough review. I'm truly sorry about the poor experience you've had with our app. We're taking your feedback very seriously and are working through it with our developers. I'll also be reaching out to you personally - we've let you down, and we want to make this right!
Hannes Bez | Director of Customer Experience
c'est la deuxième fois que j'essaie d'installer cet application qui ne fonctionne pas! c'est une arnaque! en plus il est noté un essai de 14j alors qu'une fois le paiement validé aucun essai n'est pris en compte!!!
Hi there,
My name is Sharky, Team Supervisor at Pre-Order Now.
I'm sorry to hear about your experience with our app. We take your feedback seriously and we would like to apologize for letting you down.
I reached out to you through a separate email to possibly sort things out. We'd love to jump on a call with you and get this fixed quickly. May I know your most convenient time?
I hope to hear from you soon.
Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now
Great technical help. App works amazing!
Hey Integrative Care Shop!
Thank you for your fantastic review! We're delighted to hear that you're having a great experience with our app and that our support team was able to help you out!
If you need help with anything else, you know where to reach us!
great
Love the review Tuco Classic team! Thank you so much for your appreciation of our app.
Awesome app and customer service is best!
Hi there Knox Incorporated!
We take pride in the customer experience we provide and we're happy that we're able to help you out!
Please let us know if there is anything else our team can help you out with. Thank you for choosing Pre-Order Now!
impossible to navigate, and does not work correctly.
takes way to much time and effort.
someone needs to come up with something simple.
Thank you for taking the time to let us know. Since this isn't feedback we typically hear from customers, we've been trying to contact you to figure out exactly what we can do to improve, but I'm not sure we've got a current email address on file. I would love to turn this experience around for you, so if you have not received our emails yet and you're open to chatting about this, please reach out to me at hannes@staytuned.digital.
Hannes Bez | Director of Customer Experience
very helpful staff responds in minutes!!
Hi Rocker Racing and team!
Thank you for your amazing review of our team! We work hard to ensure that we provide an accurate and timely solution to our merchants, and we're glad to help you out!
Please let us know if there is anything else you might need assistance with. Cheers!
Very good. And simple
Hi there HIRACHY and Team!
We're excited to hear your feedback and thrilled to be part of your store's success! Thank you so much for choosing Pre Order Now.
Please let us know if you need any help!
the app did not even function as preorder , and u asking me for a review, it is showing me add to cart only , and later after 10 seconds its showing preoorder , and customers are yelling at us
Thank you for your honest review. I'm sorry about the issues you experienced. I know my support crew reached out to you to try and figure out exactly what you're seeing, but we haven't heard back from you yet. I would love to fix this problem for you - if you're still open to working with us, please reply to the support ticket or reach out to me directly at hannes@staytuned.digital and I'll make sure we treat this as a top priority!
Hannes Bez | Director of Customer Experience