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Great support from Jorge with setup! Wasn't working right away but the response time was immediate and he quickly found a solution.
Hello to our friends at Namastetics
Thanks for sharing your review with us and the community. We're delighted to hear that Jorge was able to resolve the issues you had been facing. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
The app worked very well and the support service was excellent. I had a billing issue and the service department (Nicoz) dealth with it swiftly and were very helpful.
Hello friends at Brands From Africa
Thank you for leaving us this review! We will let Nicoz know that his assistance was greatly appreciated :-)
-Melissa & The Pre-order Now Support Team
It was easy to use. I was able to set up quickly and easily with no issues, I am excited and cannot wait to start getting orders in.
Hello friends at Paisley Rose Beauty
Thanks so much for dropping this fantastic review here ;-) We sincerely appreciate the kudos! If you have any more queries please don't hesitate to contact us!
-Melissa & The Pre-order Now Support Team
I absolutely love this app it definitely helped with getting my first few preorders I highly recommend this app to anyone starting out
Hello friends at Kingkouture Beauty
We really appreciate this fantastic recommendation! Thank you! Don't hesitate to reach out to us with any more queries you may have :-)
Melissa & The Pre-order Now Support Team
Awesome app! Very user-friendly and allows me to continue getting orders while I am overseas without having to freeze my store. I highly recommend this for taking pre-orders!
I wanted to start my business with little to know costs up front. This app has been amazing so far with the easy setup. Looking forward to my first pre order. its very user friendly and has worked without any glitches so far. And the free trial helps as well with cutting costs! I am a first time shopify user so that speaks to how easy the functions are.
Quite disappointed with this app. I loved it at the start but for the past 3 months it's been sending my customers emails that their order contained a preordered product when it doesn't. So it has created a lot of confusion. I have contacted support 4 times and then I don't receive a response and they close the ticket. I then have to open another ticket and the same issue happened. Unfortunately I will have to look for an alternative application as I am not getting help to solve the issue.
Hello there,
This is Robert, Ops manager for Preorder Now app.
We are so sorry about this. We definitely don't want to get you through this.
However, it appears that you were having trouble with receiving all our emails. We've been sending emails ever since you've had this issue to date.
Would you be able to check your spam/bulk folder?
Email us at support@websiteondemand.ca. We respond to every ticket within an hour.
Sincerely,
Robert
We ran into some delayed inventory due to COVID which caused a lot of out of stock issues right before BFCM. We we able to install this app and save thousands of dollars of sales that we would have otherwise lost. There are a couple of set up items that you have to make sure are correct, but the support team was very helpful and the issues were resolved quickly. Great app!
Hello friends at Nootkas
Wow! Thank you for gracing us with this fantastic review! We genuinely appreciate it and we are glad we were able to assist you! We wish you all the best on your online journey :-)
-Melissa & The Pre-order Now Support Team
So far I haven't experienced anything bad with the app. It enables us to take the cap off our sales and take in as many orders as possible. Only downside is that it doesn't integrate well with certain themes. We use the "Venture" theme and if customers order the product on the home page, they won't be aware that their product is on pre-order when checking out. Also waiting for integration with other sales channels. If customers order from Instagram or Amazon they won't be aware their product is on pre-order and have to manually email each individual customer.
Works great. Super easy. Love that you can enable or disable pre-order on a variant level. Great app!