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평점별
The app is working fine but the support is terrible. I canceled my subscription. Tried to get in touch multiple times with the support desk. After waiting for 15 min the live chat starts. I answered all the questions and provided access to the store. After providing access the support desk never came back to me. After asking multiple times if someone was there i got no answer. Very disappointed..
Thank you for your feedback, and we're sorry for the experience you had with our team. While our team did respond to your messages and provided guidance on resolving the issue, we understand how important it is to get a quick response. Someone from our team will be reaching out shortly to make sure your concerns are fully addressed.
- Pre-Order Now Management Team
App used to be good, new update absolutely sucks and is significantly more difficult to maintain products.
Thanks for sharing your honest feedback. We're sorry to hear the update caused frustration. We've noted your concerns, and since you're still using our app, someone from our team will reach out to you directly. We hope to turn your experience around.
- Pre-Order Now Management Team
Worked fine for years, but the new setup they implemented wrecked it. We deleted the app—absoulte shit.
We're really sorry to hear about your experience, especially after being with us for so long. Someone from our team will be reaching out directly to provide assistance. We appreciate your patience and understanding.
- Pre-Order Now Management Team
Haven't had time to finish
Thank you for your feedback. I know you reached out about this yesterday, and we replied, but we may have missed each other. If you're still open to it, we'd be happy to jump on a quick call to walk you through the setup or troubleshoot any issues. A member of our team has already reached out to offer assistance. We look forward to helping you get set up!
- Pre-Order Now Management Team
After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.
$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.
We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.
Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.
Hannes Bez | Director of Customer Experience
I reached out to support twice and never heard from them. App crashed and will not allow users to add the product to cart. I would not recommend you work with this app.
Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still reached out to you by direct email to see if there's anything we can do to improve and hopefully fix the situation.
Hannes Bez | Director of Customer Experience
Der letzte Schrott und der Support ist keine Hilfe
I'm so sorry about your poor experience with us so far. I will be reaching out to you directly to see if we can fix things and win back your trust. At the very least, I want to make sure that we learn from what we did wrong here so we can make sure it does not happen again.
Hannes Bez | Director of Customer Experience
still need to try it
Thank you for trying our app! We're sorry to see you go and would love the chance to improve your experience. We'll be in touch shortly to see if there's anything we can do to help.
-PreOrder Now Management Team
Ineffective.
Thank you for your feedback, and we're so sorry to hear that you found our app ineffective. We're going to work to make this right! Someone from our team will reach out to you ASAP to address your concerns and provide further assistance.
-PreOrder Now Management Team
Their customer service was extremely slow and not understanding. Their app slowed our site speed covering everything in a white box until their app fully loaded.
Hello to our friends at Taylor Joelle
Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team