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After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.
$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.
We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.
Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.
Hannes Bez | Director of Customer Experience
still need to try it
Thank you for trying our app! We're sorry to see you go and would love the chance to improve your experience. We'll be in touch shortly to see if there's anything we can do to help.
-PreOrder Now Management Team
Der letzte Schrott und der Support ist keine Hilfe
I'm so sorry about your poor experience with us so far. I will be reaching out to you directly to see if we can fix things and win back your trust. At the very least, I want to make sure that we learn from what we did wrong here so we can make sure it does not happen again.
Hannes Bez | Director of Customer Experience
I reached out to support twice and never heard from them. App crashed and will not allow users to add the product to cart. I would not recommend you work with this app.
Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still reached out to you by direct email to see if there's anything we can do to improve and hopefully fix the situation.
Hannes Bez | Director of Customer Experience
If you're seeking a reliable solution for partial payments, avoid this app. Despite our prior success with pre-orders involving partial payments, our experience with PreOrder Now was far from seamless. While customers would typically order and be charged an initial amount without issue, the process of collecting the remaining balance through the app proved to be anything but straightforward.
Even with the app's team setting it up for us, we somehow still managed to encounter difficulties, leading to the inconvenience of having to manually send invoices to all our pre-order customers to collect the outstanding amounts. Adding to the frustration was the lack of instructional resources such as videos, blogs, or articles to assist us in navigating the payment collection or partial payment setup process.
When seeking assistance, the only option available was to contact their support team via chat. Despite our familiarity with similar apps and their direct involvement in the setup process, we still found ourselves facing setup issues.
Hey there Hope Innovations team!
Alina never fails to amaze us with her skills and willingness to help. Your feedback will definitely put a smile on her face! Thank you for the wonderful review!
Please reach out if there's anything else you need assistance with.
The loading times of the changed Add to cart button are very long. Many of my customers don't even notice the pre-order because it only loads when the customers are in the shopping cart.
In addition, the order tags are not assigned correctly. Even if all settings are set up correctly. Today, for example, the app is not available at all.
Hi Puschies team. We are so terribly sorry you're experiencing issues with the loading. Obviously this is a critical piece of functionality for you and we are working hard to ensure that the button loads as fast as possible on the PDP.
We are in the business of making apps that help merchants, and we strive to deliver on that promise. Your experience is not a good example of this and we will do our best to make things right for you and all of our other cusomters.
- Lauralynn, VP of product.
Ineffective.
Thank you for your feedback, and we're so sorry to hear that you found our app ineffective. We're going to work to make this right! Someone from our team will reach out to you ASAP to address your concerns and provide further assistance.
-PreOrder Now Management Team
PLEASE NOT INSTALL THIS - UNSATISFACTORY APPLICATION
We have been unable to sell for several days, until we identified the error. This application has changed its conditions and without warning they are forcing us to take the payment plan. As we have not updated the payment plan, because no one has communicated it to us, they have disabled the purchases of the products in stock. Losing many orders. REGRETTABLE APPLICATION AND REGRETTABLE CUSTOMER SERVICE WHO DO NOT ANSWER.
Hi INDOMITO, My name is Serge and I am the CEO of the company that owns the application pro order now. I am so sorry you are having issues. We want to make sure you have the best product experience and help you ASAP. Our customer service team is reaching out to you directly to help now to make sure we resolve all your issues. If anything is not resolved, you can reach out to me directly at serge@staytuned.digital.
This app is not designed for stores with rich functionality. The pre-order button replaces the add to cart button only after the page fully loads - very delayed, poor customer experience and risk of orders being created incorrectly. Their team will waste your time promising that they are working on a solution and then another manager will message you days later to say there has been a misunderstanding between their team. My sincere advice is not to go down this route if you plan to scale. If you have a very small, simple business maybe this can work. Extremely poor!
Thanks for your honest and direct feedback. I'm truly sorry for the confusion during our conversation with you - I agree that we could've handled that better. I take responsibility for that.
Regarding the issue that caused the button to load slowly on your theme, I raised it with our product development team to see what we can do to improve things on our side. I realize it's not soon enough to help your business, but hopefully it shows that we really do care about our customers' experience!
Best regards,
Hannes Bez | Director of Customer Experience
First of all, I think it would be great if the instructions would tell us that in order to use this app that we need to be on SHOPIFY THEME 2.0
Secondly, I have been unable to install
Thirdly there is an irritating pop up that SAYS congrat YOU HAVE A PREORDER, while I have been unable to completely install, so that's very confusing!
Fourthly "Customers service" or chat just gives articles which are not completely helpful
Hi Julia,
My name is Sharky, Team Supervisor here at Pre-Order Now.
Thank you for sharing your feedback. I sincerely apologize for the inconvenience you've experienced with our app. I reached out to you in a separate email to possibly schedule a call and get the issues fixed. We would like to turn this experience around for you, and hopefully, you give us a chance.
I hope to hear from you soon.
Sincerely yours,
Sharky
Team Supervisor - Pre-Order Now