리뷰 (1,445)

전체 평점
4.5
평점 수준당 개수
  • 평점의 81%가 별 5개입니다
  • 평점의 10%가 별 4개입니다
  • 평점의 3%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2024년 3월 4일

Garbage app. Nothing functions properly. So dissapointing.

Bunny Knots
미국
앱 사용 기간 거의 2년
답글 Website on Demand Studio, LLC개 2024년 3월 6일

Hi Bunny Knots and team,

My name is Sharky, Team Supervisor here at Pre-Order Now.

I apologize for the experience you've had with our app. We reached out to you through email and hope that you give us a chance to set the app up properly for you. Please be assured that there are no issues, and there are just a few things that need to be enabled for the app to work.

I hope you reconsider our app. We will be waiting for your response.

Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now

2023년 12월 11일

Way too painful. Creates Pre-Order options with discounts that you can't modify.
Adds both Checkout Now and Pre-Order buttons to the checkout screen when it is only supposed to trigger on zero stock - I asked for support and was told that it was a problem with my theme - which was actually working perfectly before i installed this crappy app.

stargear.com.au
오스트레일리아
앱 사용 기간 대략 12시간
답글 Website on Demand Studio, LLC개 2023년 12월 12일

Thanks for this honest and direct feedback. I'm sorry about the problems you experienced. Our developers are taking a closer look at the issues you mentioned.

I do want to note that my support crew did not mean to imply that your theme is broken, but rather that the settings for some of the functions you were struggling with are controlled through your theme and not through our app. This is a common setup for lots of Shopify apps, since they are all integrations with the code that controls your store (which includes your theme). Having said that, we will be looking at that to see if we can simplify the experience for our customers.

I will reach out to you in a separate email as well to see if there's anything we can do to make this better for you.

Hannes Bez | Director of Customer Experience

2024년 1월 15일

the app does not work properly and the support isn't answering, we tried to contact them with no success...

IDA Beauty UK
영국
앱 사용 기간 7일
답글 Website on Demand Studio, LLC개 2024년 1월 18일

I'm so sorry about your disappointing experience with our app. It does seem from our records that we had a few long conversations with your team in support - I've reached out to you separately to find out more about that experience as well as the issues you've encountered with our app. I hope we can restore your trust in us!

Hannes Bez | Director of Customer Experience

2023년 12월 26일

the app did not even function as preorder , and u asking me for a review, it is showing me add to cart only , and later after 10 seconds its showing preoorder , and customers are yelling at us

Smiley Buttons
인도
앱 사용 기간 대략 12시간
답글 Website on Demand Studio, LLC개 2023년 12월 28일

Thank you for your honest review. I'm sorry about the issues you experienced. I know my support crew reached out to you to try and figure out exactly what you're seeing, but we haven't heard back from you yet. I would love to fix this problem for you - if you're still open to working with us, please reply to the support ticket or reach out to me directly at hannes@staytuned.digital and I'll make sure we treat this as a top priority!

Hannes Bez | Director of Customer Experience

2024년 3월 1일

Installed and started my free trial, and on the same day, uninstalled because this app wasn't any use for us. HOWEVER, we did get charged at the end of the month. The support was emailed, but we got no response from them.

Eleante
크로아티아
앱 사용 기간 38분
답글 Website on Demand Studio, LLC개 2024년 3월 3일

Thank you for leaving a review. We reached out via our customer service team to help with the charge. Would you be able to check your email and we will help there? We would also love to understand why it wasnt of any use and if there is anything we can be doing differently. We have a lot of positive feedback from other customers about the product, so anything else we can do to make it better is helpful.

2024년 2월 28일

c'est la deuxième fois que j'essaie d'installer cet application qui ne fonctionne pas! c'est une arnaque! en plus il est noté un essai de 14j alors qu'une fois le paiement validé aucun essai n'est pris en compte!!!

SMART Babyshop
룩셈부르크
앱 사용 기간 4일
답글 Website on Demand Studio, LLC개 2024년 2월 29일

Hi there,

My name is Sharky, Team Supervisor at Pre-Order Now.

I'm sorry to hear about your experience with our app. We take your feedback seriously and we would like to apologize for letting you down. 

I reached out to you through a separate email to possibly sort things out. We'd love to jump on a call with you and get this fixed quickly. May I know your most convenient time?

I hope to hear from you soon.

Respectfully yours,
Sharky
Team Supervisor - Pre-Order Now

2023년 12월 30일

Does not work.

Junethree
미국
앱 사용 기간 대략 2시간
답글 Website on Demand Studio, LLC개 2024년 1월 5일

Hi team Junethree. We'd love to have a chance to hear more about your review. We've tried to get in touch via email and through your website. We work with many other apparel merchants with great success and we're confident we can work with you to get pre-orders working for your site!

We will keep trying to get in touch with you to make things right!

2023년 12월 6일

I was charged after i uninstall it 30-40 minutes later.

CLOCULTURE
미국
앱 사용 기간 41분
답글 Website on Demand Studio, LLC개 2023년 12월 11일

Thanks for taking the time to write this review and let us know. That is not default behavior on the app. Did you activate the Email Add-On feature? That is usually the only way to skip the 14-day free trial.

I will be reaching out to you separately to see what we can do to help. I would like to at least issue a refund for you.

Hannes Bez | Director of Customer Experience

2024년 1월 5일

Chrages on me even after i uninstalled the apps

Studentpit
말레이시아
앱 사용 기간 2분
답글 Website on Demand Studio, LLC개 2024년 1월 8일

Thank you for taking the time to let us know. I'm really sorry about this experience. We'll be in touch to work with you to try and figure out what happened.

Hannes Bez | Director of Customer Experience

2024년 5월 3일에 편집됨

Their customer service was extremely slow and not understanding. Their app slowed our site speed covering everything in a white box until their app fully loaded.

Taylor Joelle
미국
앱 사용 기간 3년 초과
답글 Website on Demand Studio, LLC개 2022년 3월 15일

Hello to our friends at Taylor Joelle

Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Pre‑order Now Support Team