리뷰 (1,513)

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4.5
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2025년 1월 27일

I have used this app for 3 years on and off when I need to do a pre order.

This time when trying to use it the pre order function did not display on my store which I understand happens with various themes.

I contacted support who for the first 2 days just kept refreshing the app and asking me to wait. It still didn't fix the problem.

For 4 more days now support keep telling me to wait as the ...

TrackSpikes.co
아일랜드
앱 사용 기간 2개월
답글 Website on Demand Studio, LLC개 2025년 1월 30일

Thank you for sharing your feedback, and we apologize for the frustration caused. Our technical team was making significant progress on resolving the issue before the app was ...

2024년 11월 7일

The only thing I dislike more than an app that doesn't work, is an app that only works 50% of the time for no particular reason at all. Support staff use copy paste solutions, and it took months of waiting, and still no answer. The app probably gets stuck in its own caching, because once there's a bug, it's there for good. Even when I uninstalled and painfully reinstalled and set up again. Very ...

The Koko Samoa
오스트레일리아
앱 사용 기간 3개월
답글 Website on Demand Studio, LLC개 2024년 11월 12일

We apologize for the frustration you've experienced with our app and understand how disappointing this has been. To ensure this is addressed thoroughly, a member of our ...

2024년 8월 2일

i like that the first pre order product is for free .

ROBCHA
체코
앱 사용 기간 6일
답글 Website on Demand Studio, LLC개 2024년 8월 6일

Hi Roberta,

My name is Sharky, I'm the Team Supervisor at Pre-Order Now.

We aim to provide a 5-star experience to all our customers and would love to understand how we can ...

2021년 5월 27일

Plugin adds great functionality to the site and turns a typical "SOLD OUT" into an interesting opportunity for customers. The problem comes from when they put out an update. This happens every few months, and when it does, all of my settings vanish. The site starts making all orders look like pre-orders. The Pre-Order banners on my item images disappear. I have to do all of my initial setup all ...

Enchanted Talavera
미국
앱 사용 기간 1년 초과
답글 Website on Demand Studio, LLC개 2021년 5월 28일

Hello there,

You are correct, that's frustrating.

However, without further details (e.g., exactly when did it happen? did you change/update your theme? etc) we can't ...

2023년 2월 13일

Customers are purchasing and preorder does not show up on 35% of orders. Creating a lot of confusion.

Silhouette Stylez
미국
앱 사용 기간 1년 초과
답글 Website on Demand Studio, LLC개 2023년 2월 24일

Hello to our friends at Silhouette Stylez

Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.

I am sorry to ...

2020년 12월 11일에 편집됨

Customer service responds fast but takes too long to fix any issue you have. No matter if you are in the middle of Xmas Sale and losing thousands of dollars per day. They will tell you that your problem can´t be fixed now. it will take 24 hours minimum.

Banda Bags
미국
앱 사용 기간 1년 초과
답글 Website on Demand Studio, LLC개 2020년 12월 15일

Hello friends from Banda Bags,

Sean here - the Ops Manager with Pre Order Now. I am terribly sorry about your experience here. After reviewing your messages to our support ...

2020년 8월 8일

App is extremely buggy and has caused a number of errors on my site. When I asked the dev for help it sounded like they knew what my issue was but they told me to get help from another app developer that I had trialed another pre-order software from. Kind of a lousy attitude to have since I'm giving the Pre-Order Now developers money, but whatever. Customer service isn't for everyone. As soon as ...

The Vault Queen
미국
앱 사용 기간 11개월
답글 Website on Demand Studio, LLC개 2020년 8월 10일

Hello!
This is Sean, the Customer Success Manager with Pre Order Now. Thanks for leaving this review... looks like instead of asking you to contact the other app's support to ...

2021년 4월 1일

It won't send out any pre-order emails and it seems like the settings will just reset causing us to start from the beginning. Need to be proactive and see if it's sending out pre-order emails instead of neglecting it. Just our case, could be different for other stores. Great when it's working.

alphagvrd
미국
앱 사용 기간 9개월
2023년 1월 18일에 편집됨

We've been using this app for two weeks and every single day we keep getting real orders that are supposed to be preorder. We've been working with the support team to try and figure out, and finally they told us they don't support orders paid with certain payment methods. This is something they should have told us before using their app!!!! We've lost thousands of dollars in canceled orders and ...

Toki Mats
미국
앱 사용 기간 4개월
답글 Website on Demand Studio, LLC개 2023년 1월 9일

Hello to our friends at Toki Mats

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our ...

2020년 11월 6일에 편집됨

///UPDATE/// So I've had this app now for several months. When the app works, it's great. You can read my previous review below. Unfortunately the app breaks a lot, which ends up costing me a lot of money. For instance, right now every product on my site has had the "add to cart" button changed to the "preorder now" button. I don't even use "preorder" for my button, it's suppose to say backorder. ...

Fish-Field
미국
앱 사용 기간 3개월
답글 Website on Demand Studio, LLC개 2020년 9월 1일

Hello friends from Fish-Field!

A big thank you for leaving this extremely detailed 5-star review! We are ecstatic that we were able to assist. We are glad you are enjoying ...