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Die App ist zwar deinstalliert und gelöscht trotzdem erscheint unten auf der Webseite eine fehlermeldung, dass das snippet nicht angezeigt wird oder ähnliches.
Bitte um Rückmeldung!!
Thanks again for your patience. Updating this reply with an additional message - when you emailed us we sent you some simple instructions on how to properly uninstall the app.
Would you like help with that? If so, we will need temporary "collaborator" access to your store and we can do that for you.
Please let me know? Thanks so much!
Sean & The Pre Order Now Team
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ORIGINAL REPLY:
I am terribly sorry about the inconvenience - we are looking into this to see if it is something with our app or elsewhere. Our dev team is looking into it and we will be emailing you further within the next 12 or so hours.
Thanks for your patience - in the future, please simply email us to our support email and we will help right away!
Sean & The Pre Order Now Support Team
Très chouette application pour les précommandes. Je trouve le prix un peu excessif, mais bon, n'étant pas programmateur, je ne sais pas le temps qu'il a fallu pour créer cette app. Par contre, les aides sont au taquet et ils sont efficaces. Si vous avez régulièrement des précommandes, prenez l'option 3.
Bonjour les amis de Nature For Kids!
À votre santé! Merci de nous avoir donné une critique positive. J'espère que votre boutique fonctionne bien en ligne! :)
- Melissa et l'équipe de support de vente incitative In Cart
Good app for what it does, though i am having trouble making sure all preorders go through. so that's a problem
I just sign up today and I've set up all of requirement part. But so far nothing happens. Anything I miss to activate ?
Hello there, I've responded to your inquiry. Hoping you'd update this review as soon as this gets resolved :)
The app (email customer portion) stopped working after about one month of use and customer support is too slow to respond. Edit: 8/17. It still does not work and customer service has no idea how to solve the issue.
Hello to our friends at Adept Cosmetics®
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app. I understand your frustration due to the delay by the team in replying to you. I'm VERY sorry about this, it is not at all what we aim for. We have sent you an email asking you to verify. Kindly check your email and let us know the details so that we can look into it further. I have taken this case upon priority and am personally following up to ensure that your issue is resolved ASAP.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Tanu & The Pre‑order Now Support Team
Pre-order banner shows up even if your first variant is available for immediate purchase.
If you want to display your item as being available for immediate purchase as variant 1 and preorder as variant 2, the pre-order badge will still display on your home/collection screen. It doesn't make any sense if you would like your customers to be able to preorder the item once it runs out.
Works fine if you just need the listing to say preorder available now
Edit: apparently the owner doesn’t like honest and fair reviews and will message you asking you to delete it if you leave one. Professional.
I've been asked to write a review but have only just started setting up. So am in the middle for now!
Hello friends at Wipeout Store UK
We appreciate you taking the time out to leave this review :-) We wish your store much success online!
-Melissa & The Pre-order Now Support Team
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Hello to our friends at ByonClothing
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with our app. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app and left a negative review without ever contacting support for help. Is there something specific that you did not like or need help with?
With that said, we have taken your feedback into consideration and will try to improve our app. We would love to hear more from you and in the process help you with any queries or issues you might be having. Please email us at support@websiteondemand.ca and I will personally take care of your case.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
Customer service let me down big time, I had an on going pre-order going on and they took more than how many days to never fix the problem. Spoke with multiple reps and got the same run around. Use them at your own risk. I Just uninstalled the app so I can use an app that works with my store.
Hello to our friends at Feng Shui NYC
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I am sorry to hear that the app did not work perfectly on your store. We regret that we were not able to provide you with a good service. I'm VERY sorry about this, it is not at all what we aim for.
This seems to be a very peculiar issue that we could not able replicate on our end. It seems to be a conflict with some other app that is already installed on your store. We are committed to getting this fixed for you. If you are still open to trying the app again, please let me know and I will arrange for our best developers to look into your case ASAP.
We also love to offer complimentary live screen-share calls to all our valued clients where we can talk you through the whole process and make double-sure our app is playing well with your theme. We work hard to make sure every merchant who uses our app has an A+ experience. I sincerely hope that you would give us another chance to get it right for your store.
Regards,
Pushpesh & the Pre‑order Now Support Team
Very good app. It does every function needed for pre-ordering my store. I would recommend to anyone!