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The app (email customer portion) stopped working after about one month of use and customer support is too slow to respond. Edit: 8/17. It still does not work and customer service has no idea how to solve the issue.
Hello to our friends at Adept Cosmetics®
Thank you very much for leaving us this feedback. This is Tanu, the Customer Success Manager with Pre‑order Now.
I want to extend my ...
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Hello to our friends at ByonClothing
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my ...
App doesn't load a lot of the time and now it's not telling customers what they're buying is a pre-order. Originally I was told it was a server issue. I just hate having angry customers
Hello again!
This is a followup to let you know that we have refunded 2 months of app fees to you for this trouble. You will see that right away back to your Shopify billing. ...
Su plan no me funciono ademas me cobraron cuando escogi el plan gratuito y yo ya lo habia desinstalado, espero ahora me puedan devolver!
Hi there - it looks like you upgraded to a paid plan in December, but if that was in error then we'll be happy to put through a refund for you. I believe you've already ...
The app interferes with the website's code and negatively affected the website performance on mobile devices, as tested on pagespeed insights. The support was indifferent to the problem, didn't understand and didn't care to solve the issue.
Hello to our friends at JhaJi Store
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my ...
Unpleasant experience with "Website On Demand." They claim to be available whenever needed, but their presence is inconsistent. The lack of 24/7 support is a notable drawback. They emphasize their shorter working hours on weekends, expecting understanding even for customers across the globe. The application is challenging to set up and can be confusing at times. I experienced significant stress ...
We are so sorry to hear about your experience! We've been trying to get in touch directly to work through your concerns. Our team prides itself on our customer service and we ...
First of all, I think it would be great if the instructions would tell us that in order to use this app that we need to be on SHOPIFY THEME 2.0
Secondly, I have been unable to install
Thirdly there is an irritating pop up that SAYS congrat YOU HAVE A PREORDER, while I have been unable to completely install, so that's very confusing!
Fourthly "Customers service" or chat just gives articles which ...
Hi Julia,
My name is Sharky, Team Supervisor here at Pre-Order Now.
Thank you for sharing your feedback. I sincerely apologize for the inconvenience you've experienced with ...
the app does not work properly and the support isn't answering, we tried to contact them with no success...
I'm so sorry about your disappointing experience with our app. It does seem from our records that we had a few long conversations with your team in support - I've reached out ...
We used this for our Black Friday and set up one of our most requested items with this app for pre-order. However, after the first couple days the app stopped working all together.
We are no longer able to access the app, and since the app is no longer running on our site the customers are no longer aware of the pre-order or the date the items will be shipped. Customers are assuming the item is ...
THIS APP IS BROKEN,
We have tried several times and the support can help us.
doesn't not sync,No help
The app is NOT broken. The "sync" you mentioned, as clearly written in the app, was just the setup progress bar :) You had completed 60% of our recommended setup process...
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