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We had some glitches with our theme and teh Website On Demand team fixed it for us straight away. We love using this app!
Hello friends at SALSAOLOGY Mexican Simmer Sauces
THANKS so much for giving us 5 stars! We sincerely appreciate it and we are glad that you love the app ;-)
Melissa & The Pre-order Now Support Team
The support that I have received has been phenomenal. Amir and Robert are extremely helpful and fast to respond. Highly recommended :)
Thank you so much! Such feedback inspires us to become even better!
I love this app! This is so great for upselling. My sells have definitely gone up by offering pre-order items to my customers.
Nicoz was awesome. Fixed my issue late at night. Greatly appreciated the help on this. I will be reaching out for help in the future.
Hello to our friends at Daisy Pop
Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and we are glad that Nicoz could assist you! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!
Tanu & The Pre‑order Now Support Team
UPDATE: changing my review from 1-3 stars. Within a short period of time of posting my original review, I received an email from support offering help on their day off. We went back and forth and the support agent was helpful, but there is still some things that will keep me looking for a better app, especially at this price. If it worked flawlessly I would have no issue with the price.
The buy buttons flash between “Add to Cart” and “Pre-order”. I’m not sure why or how, but it’s confusing and doesn’t inspire confidence.
You can’t offer partial payments with a discount because the app does this by creating draft orders and using a 50% off “discount” on both. Shopify does not allow double discounting, so a coupon code and a discount would never work.
I’m using it now because I’m out of time and already lost 2 days of our presale, but I think it’s confusing to customers. I will continue to look for an app that doesn’t handle orders in the same manner so that we can get a discount and partial payments on the same order.
ORIGINAL REVIEW: Doesn't work and support is unhelpful. This app is keeping me from launching my store at the moment, and while they have chat and email support listed everywhere, I've only gotten an email response with "help" that includes emailing me the same setup information on their website. Then, they ghosted me. Not very helpful.
It doesn't not synch reliably with Shopify - what I've synced within the app portal on my store doesn't reflect the same information on the product page. On the website the buy bar flashes between "add to cart" and "pre-order" which is pretty janky.
Hi Forti Goods, we appreciate you updating the review from 1 - 3 stars.
We're very happy that a member of our support team was able to get in touch with you and assist, even on a day off. We always love to hear examples of our team going above and beyond for our merchants.
The issue with the buy buttons flashing between “add to cart” and “pre-order” is related to the order of operations in how a webpage loads – basically, the native Shopify theme elements will load first, then the elements associated with our app will override them. There can be a delay before this override occurs, which is why you saw the buttons flash between the two options. But after this delay, the webpage will show the correct option.
We agree that the interaction between partial payments and discounts is confusing. This is related to an internal change that was made in order to support automatic payments for partially paid orders in our app. We are escalating this with our developers to investigate a better solution and we will proactively keep you updated as this effort progresses.
Please do not hesitate to reach out to us with any additional questions/concerns!
Stephanie and the Customer Support Team
Very Cool App. I wish the Pre-Order button could be customized, but other than that it seems great so far!
Hello friends at Infinitie Designs
Thank you so much for leaving us this great review :-) We appreciate it!
-Melissa & The Pre-order Now Support Team
I downloaded the app and needed help with something they replied super quick and helped me figure it out! Definitely recommend!
Hello to our friends at EEFitness
Thank you for the glowing review. We're so happy to hear that you are enjoying Pre‑order Now. We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed. We appreciate the recommendation!
Tanu & The Pre‑order Now Support Team
There was a problem with my stores theme that prevented inventory from displaying as intended. Support was able to customize the code to make it work flawlessly! It was resolved within 24 hours, and it was a problem Shopify Expert developers or Shopify customer support couldn’t figure out. 6 stars if if I could!
It's our pleasure! Thank you for your feedback and feel free to contact us anytime!
Like the app, but it doesn't seem to find a result for my search half the time. I have another window open and see the exact title of the item I am looking for. Search with sku, partial sku, and text, all to no avail.
So far so good. We will see how it preforms once fully set up.
I have only set up my first product fro pre order, it was easy enough.
Hello friends at Kiddimoto
We really appreciate you taking the time out to leave us this awesome review! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful! We wish you all the best on your e-commerce journey :-)
Melissa & The Pre-order Now Support Team