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BEWARE - I downloaded this and it immediately went live on the site downloading content onto pages without initial consent. I figured out how to fix it. But then when I added the pre-order stuff to a product it took down my whole site for an hour. I uninstalled it and deleted it and everything is back to normal. Missed a couple hundred in sales.
Hello to our friends at Elijah's Xtreme
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app on your website. It is indeed strange that the app took down your whole website for an hour. It might be an issue with the specific theme you are on or a conflict with another app that is already installed on your store. Unfortunately, we can't troubleshoot unless the app is installed in your store. If you like to give us another try, I will ensure to have our best developers work on your case and get it working ASAP.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
I was charged after i uninstall it 30-40 minutes later.
Thanks for taking the time to write this review and let us know. That is not default behavior on the app. Did you activate the Email Add-On feature? That is usually the only way to skip the 14-day free trial.
I will be reaching out to you separately to see what we can do to help. I would like to at least issue a refund for you.
Hannes Bez | Director of Customer Experience
Really difficult to use and poor design. Way too complicated for such a simple task as just making a pre-order option for a product.
Hello to our friends at Origami Coffee Co
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with Pre‑Order Now. Our app is being used by a lot of merchants and it has been serving most of them really well. You installed the app, left a negative review, and then uninstalled the app all in the span of 17 minutes without ever contacting support for help. If you had sent us a request for help, we would have loved to get it sorted out for you. If you are open to trying our app again, please let me know and I will personally take care of your case. I sincerely hope that you would give us another chance to get it right for your store.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
We noticed your review was empty and we'd love to help you. Is there any feedback you can share on your issue? Reviews are important to us as a business. We'll be reaching out to see if there's something we can actually help with.
-PreOrder Now Management Team