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Misleading App. I decided to try the app I was subscribed to the free plan. Under the Basic Plan is show Try it Free for 14 Days. So I decided to try it for 14 days, I cancelled within 10 days and was still charged $19.95. I showed the screenshot to the app developer they said because I used it back in 2020 I am not entitled to Try it free for 14 days then why does it say TRY IT FREE FOR 14 DAYS ? When you click on the try it free no where on the Approve Subscription does it mention anything about if you have used it previously you are not entitled to another 14 days again misleading by the app developer. I thought they where just trying to win me back as a customer which many apps and companies do these days when you have had such a long period of inactivity. Secondly this is the email from Roel on 16th April, I have escalated the issue to our technical team. They usually provide an update within one business day. Once I get an update, I will let you know. its now May 5th and still haven't recieved a reply. Easier to delete and uninstall the app than deal with the team.
We're sorry to hear about your experience and completely understand your frustration. Unfortunately, the message about the 14-day free trial is controlled entirely by Shopify and we're not able to edit it, even for returning users.
We agree it can be misleading, and we sincerely apologize for the confusion it caused. We also recognize that our delayed follow-up on your support request added to your frustration, and that's on us. A member of our team will be reaching out to help address your concerns.
- Pre-Order Now Management Team
The app is working fine but the support is terrible. I canceled my subscription. Tried to get in touch multiple times with the support desk. After waiting for 15 min the live chat starts. I answered all the questions and provided access to the store. After providing access the support desk never came back to me. After asking multiple times if someone was there i got no answer. Very disappointed..
Thank you for your feedback, and we're sorry for the experience you had with our team. While our team did respond to your messages and provided guidance on resolving the issue, we understand how important it is to get a quick response. Someone from our team will be reaching out shortly to make sure your concerns are fully addressed.
- Pre-Order Now Management Team
App used to be good, new update absolutely sucks and is significantly more difficult to maintain products.
Thanks for sharing your honest feedback. We're sorry to hear the update caused frustration. We've noted your concerns, and since you're still using our app, someone from our team will reach out to you directly. We hope to turn your experience around.
- Pre-Order Now Management Team
i can not anymore access my data with the new version
Hey Importation Eno Friul and team!
Thanks for the great feedback! We're glad our support team could assist you quickly and proactively.
If you need further assistance, you know where to reach us!
After 5 years as a loyal subscriber on one of our stores this app has completely changed their pricing model to be biased against Shopify Plus stores. We have been a subscriber for $29 a month, but when we wanted to add this app to all of our other stores we discovered pricing has now changed to $99/mo. When we reached out to them they offered the additional stores for $59/mo and refused to match the existing price citing a pathetic excuse of overhead costs. It's a software app.... where we are self service. It does not cost anything extra to have an extra subscriber to a software.
$99/mo is an overcharge of an app for our secondary lower performing sites and it's infuriating when apps think that just because a site is Shopify Plus store that they should base their pricing on this. Pricing should be based on usage not based on which Shopify plan we have.
We have since switched to one of the other pre-order apps in protest to this new pricing model. It's unfortunate they chose $0 revenues instead of supporting an existing loyal customer of 5 years that was simply looking to spend more.
Thank you for taking the time to provide such detailed feedback. I understand you do not see the value for your new store at our current price point. That is certainly a concern for us, and something we want to address as an organization. We would love to discuss this, as well as other options to resolve this problem, with you on a call if you are open to it.
Hannes Bez | Director of Customer Experience
Worked fine for years, but the new setup they implemented wrecked it. We deleted the app—absoulte shit.
We're really sorry to hear about your experience, especially after being with us for so long. Someone from our team will be reaching out directly to provide assistance. We appreciate your patience and understanding.
- Pre-Order Now Management Team
Haven't had time to finish
Thank you for your feedback. I know you reached out about this yesterday, and we replied, but we may have missed each other. If you're still open to it, we'd be happy to jump on a quick call to walk you through the setup or troubleshoot any issues. A member of our team has already reached out to offer assistance. We look forward to helping you get set up!
- Pre-Order Now Management Team
I reached out to support twice and never heard from them. App crashed and will not allow users to add the product to cart. I would not recommend you work with this app.
Thanks for taking the time to post this honest review. I'm truly sorry about the poor experience you've had with our app. I know we've lost your trust, but we've still reached out to you by direct email to see if there's anything we can do to improve and hopefully fix the situation.
Hannes Bez | Director of Customer Experience
The probelm has not been resolved. Please can someone call me
We're glad that you liked our app Justine Tabak! Thank you for sharing your experience, we truly appreciate the support.
Their customer service was extremely slow and not understanding. Their app slowed our site speed covering everything in a white box until their app fully loaded.
Hello to our friends at Taylor Joelle
Thanks for the awesome review. We're so happy to hear that you are enjoying Pre‑order Now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team