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This is a great app for launching a new product. Great service. Chris responded to me right away and helped me set up the app. Nice layout . Gives the product page good look!
Je suis satisfaite du bouton pré-commander. Je suis en revanche déçue de ne pas pouvoir plus personnaliser le mail de confirmation, je le trouve très basique. Le pop up avertissant le client que son panier contient des articles en stock et en pré-commande est très utile, mais malheureusement moche....
Bonjour à nos amis d'Histoire Sauvage
Nastasya, Merci beaucoup de nous avoir laissé ce commentaire. Voici Pushpesh, le Customer Success Manager avec PreOrder Now.
Je suis désolé d'apprendre que le bouton de précommande n'est pas apparu sur votre produit malgré le respect des instructions. Nous travaillons déjà sur le problème et vous tiendrons au courant dès que le problème sera résolu afin que vous puissiez déverrouiller tout le potentiel de l'application pour alimenter votre boutique Shopify.
Nous travaillons SUPER dur pour nous assurer que chaque marchand qui utilise notre application a une expérience A+.
Salutations,
Pushpesh et l'équipe d'assistance Précommandez maintenant
Nicoz was very helpful and attentive in resolving my requests. Unfortunately, the app is not set-up to combine discount codes with pre-orders right now, so sadly, I have to migrate to another app. But the customer service is outstanding, thank you again!
Hello to our friends at Jour au Soir
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and that our support is top-notch. Nicoz is the superstar of our team and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Nicoz, who we know will be delighted to read your comment.
Cheers,
Pushpesh & the Pre‑order Now Support Team
This app made a lot of mistake, customers were getting the wrong sizes in their cart. This was a nightmare ot fix.
Hello! This is Sean, the Operations Guru with Pre Order Now.
Thanks for this review and for letting us know... Im SO SORRY that your customers were getting wrong sizes in their cart - that's terrible!
Please understand that when an app like ours is malfunctioning, it is 90% of the time because some kind of code on your unique theme is conflicting with how our app works.
We CAN FIX that. We do need collaborator access to your store to fix it though, because we need to dig deeper into the code on your store's theme to fix whatever is causing the issue.
Can you approve our collaborator request? That's the only way we can fix this.
Thanks - we REALLY want to get this right for you, ASAP. Here to help...
Sean H & The Pre Order Now Support Team
Customer service responds fast but takes too long to fix any issue you have. No matter if you are in the middle of Xmas Sale and losing thousands of dollars per day. They will tell you that your problem can´t be fixed now. it will take 24 hours minimum.
Hello friends from Banda Bags,
Sean here - the Ops Manager with Pre Order Now. I am terribly sorry about your experience here. After reviewing your messages to our support team, it seems like this was a simple settings correction within our app's settings for your store that needed tweaking.
I show that our support team emailed you with specific directions on Friday, and our developer circled around with a followup email on Sunday.
Is this now taken care of? Please confirm - I want to make sure you are 100% taken care of. How else can we support you here?
Thanks so much,
Sean & The Pre Order Now Support Team
It's a great app. Much more customizable than the free one. I like that you can put pre-order on variants and it covers off on the key communications required to do pre-orders
Hello friends at Masks for Change
Thank you for leaving us this awesome review! We really appreciate it! We are stoked that you love the app! Happy selling! :-)
Melissa & The Pre-order Now Support Team
The app really helps resolve preorders on Shopify. THe development team is incredibly responsive and helped me work through a minor issue we were having. Can't say enough about their support, truly amazing!
Hello to our friends at SwiftPaws
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre-Order now. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
I had downloaded this app for my Turbo theme with no issues. I then purchased a new theme that is widely used and it Bricked my new theme from Out of the Sandbox Flex 3.0. I've spent countless hours and days trying to figure out the culprit along with the theme creator and 5 different app companies. It was finally pin pointed to be this app causing my site to crash. Even though I didn't install this app on my new theme, the app still injected it's code into my theme and was causing major issues with my site. I had to have a coder show me where the code was and manually delete the code. This company should be paying me for all my time wasted to solve their coding errors and making matters worse that I didn't even install it on my new theme but their app secretly places code on all your themes.
Hello to our friends at Fight The Flock
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Pre‑order Now.
I want to extend my sincerest apologies for the negative experience that you had with the app on your new theme. Issues like these are rare with our app and we would have definitely been able to help you if you reached out to us.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing.
We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Pre‑order Now Support Team
This is the first app that I've added to my store that actually does everything properly. Everything is understandable and easy to use. Thank You!
Thank you! Good to know that you find our app useful :)
V pleased! Just added it and it's working like a dream :)