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Thank you, Mr. Amandeep. You helped me much.
Your supports was speedy, and efficient. You did exactly what I meant about Badge's design changes, and resolved other display's problems.
I know it was hard to change default style setting to a non-supported one. But you did it for me.
Thank you very much, it made my day.
It was a nice experience of customer support service. サポートチームのAmandeepさんに大変感謝しています。
バッジの基本デザインリストにないデザインに無理やりに変更してもらったら、希望通り変えてくれました。バッジが表示しないエラーも熱心に対応してくれました。
大変な作業にもかかわらず、スピーディーに対応してくれました。
素晴らしいカスタマーサービスが体験できました。
ありがとうございました。
Hello to our friends at Cornier
Thanks for sharing your review with us and the community. We're delighted to hear that you are enjoying Pre‑order Now and are pleased with Aman's support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
App works well, customer service has been excellent with quick responses on their chat and even a Google Meet call to provide the help that was required!
Hello to our friends at Juggo
Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Pre‑order Now Support Team
I use this app to help me receive some income before I launch my products. This app makes the process really easy and the video helps along the way.
Es útil y muy sencilla de utilizar, pero para ser perfecta le falta alguna funcionalidad más. Cómo poder hacer cobros parciales.
App doesn't load a lot of the time and now it's not telling customers what they're buying is a pre-order. Originally I was told it was a server issue. I just hate having angry customers
Hello again!
This is a followup to let you know that we have refunded 2 months of app fees to you for this trouble. You will see that right away back to your Shopify billing.
In the meantime, the problem HAS been fixed, and system has been running 100% smoothly since this time last week. We’ve also added extra server capacity to make sure that NEVER happens again for our app.
Can you confirm that you received this message? I want to make sure you are 100% taken care of…
Thanks again for your understanding and patience with us on this. We want our app to be fully reliable 24/7 and our developers have taken the necessary actions to assure that won’t happen again.
Sean (Ops Guru) & The Pre Order Now Support Team
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Previous message -->
UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
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Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge.
I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in.
Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon...
Thanks for your understanding, and stay tuned...
Sean & The Pre Order Now Dev Team
Works great, though collection page button feature is not compatible with the theme we use(Empire), which is a major drawback for us.
I used this pre-order app and it was very user friendly! I was very nervous but the easy steps to follow were so helpful.
Hello friends at FIERCEREFLEX
Thank you for leaving this great review for us we sincerely appreciate it! Happy selling! :-)
Melissa & The Pre-order Now Support Team
Amir was very helpful to adjust the customisation of the button to fit our store aesthetic. Response from the support team was received within 2 hours.
Hello friends at Broadsheet Shop
We appreciate this fantastic review! We will let Amir know that his assistance was greatly appreciated! We wish you and your store all the best :-)
-Melissa & The Pre-order Now Support Team
Fantastic customer service experience and easy to set up. I had a small glitch at the beginning, but it was fixed within hours by CS.
Hello to our friends at bufahlow
Thanks for sharing your review with us and the community. We're delighted to hear that our support team was able to provide you with excellent support. We go above and beyond to help every merchant and I'm glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Pre‑order Now Support Team
Very useful and conversion boosting app. I had a few issues setting up the application properly but I was quickly assisted by Amandeep. He is definitely a hard working and friendly person, he was able to solve all the problems I had within a short timeframe. So props to you guys and especially to Amandeep!
Hello to our friends at interio Onlineshop
Thanks for sharing this review with the community and us. We're thrilled to learn that you are enjoying Pre-Order now and that Amandeep was able to assist you. We can’t thank you enough for sharing your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team