Avaliações (1 058)
Refinar
-
Por classificação
Josh from Support was super helpful in fixing any issues that came up - thanks so much Josh! Would definitely recommend :)
Hello to our friends at Fox & Fallow
Thanks for sharing this review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now and that Josh was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store a great success!
Tanu & The Pre‑order Now Support Team
THIS APP IS BROKEN,
We have tried several times and the support can help us.
doesn't not sync,No help
The app is NOT broken. The "sync" you mentioned, as clearly written in the app, was just the setup progress bar :) You had completed 60% of our recommended setup process...
As for help, our support reached out to you in under one business day, and you had already uninstalled.
Best wishes for your shop.
Alina was really helpful when I had some difficulties. The response time was super quick and so far I am loving the app.
Thank you for your wonderful review. We are honored to have you as a customer!
So far I'm really liking it, it's a bit confusing and slow to set up but it's doing what I need it to do.
Hello friends at Prana Vida
Thank you!Thank you! We appreciate this fantastic review! We will let our support team know that their assistance was greatly appreciated ;-)
-Melissa & The Pre-order Now Support Team
I had some trouble getting it set up in the beginning so I reached out to their support team for help. Rasheem got back to me immediately and solved my issue. The button is now up and running perfectly on my site!
Hello to our friends at SarahBethYoga Store
We are extremely happy to hear this! We appreciate you leaving us this awesome review! We will definitely relay your appreciation to Rasheem, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Pre‑order Now Support Team
You really can't apply the preorder button to one variant of a product? You have to apply it top all the variants? Even if you if all but 1 variant is available?? Update : Looks like they have fixed this issue so I updated my rating.
Friends from Coat of Arms,
Sean here, PreOrder Now guru... I am terribly sorry about this experience you had with our app. If you are willing to give our app another try, I know we could fix this for you!
Please let us know - we take pride in making sure every merchant with our app gets exactly what they need. We can help with this!
Sean & the PreOrder Now Team
This app is not designed for stores with rich functionality. The pre-order button replaces the add to cart button only after the page fully loads - very delayed, poor customer experience and risk of orders being created incorrectly. Their team will waste your time promising that they are working on a solution and then another manager will message you days later to say there has been a misunderstanding between their team. My sincere advice is not to go down this route if you plan to scale. If you have a very small, simple business maybe this can work. Extremely poor!
Thanks for your honest and direct feedback. I'm truly sorry for the confusion during our conversation with you - I agree that we could've handled that better. I take responsibility for that.
Regarding the issue that caused the button to load slowly on your theme, I raised it with our product development team to see what we can do to improve things on our side. I realize it's not soon enough to help your business, but hopefully it shows that we really do care about our customers' experience!
Best regards,
Hannes Bez | Director of Customer Experience
We hesitated using this app at first because of the price range compared to other apps, so we went through 4 different types of pre-order apps before we tried Pre-order Now. The other apps didn't support Japanese, prompt text wasn't customizable, the look of the pre-order button wasn't the native design etc... I probably spent about 2 weeks trying to get the right order app, but in the end, Preorder Now took me an hour to set up, and request for quick fix was done almost immediately after i sent an email. Super happy with the support so far, and really worth paying the fee. Thanks Jabir and Vlad!
Arigatōgozaimashita! Good things happen to those who wait. Tinto and Preorder Now are bound to be together. This is fate :D
We were just happy you came across our app, we are delighted to serve!
For any issues or questions: support@websiteondemand.ca
And we'll do the magic.
Cheers!
-- Chud and the Preorder Now support team
Alina was the perfect customer support! she answered all my questions. I am looking forward to implementing the app!
Hi there BrunetteSkin and team!
Thank you for the wonderful review! We are thrilled to hear that Alina was able to provide perfect customer support. I'll ensure that your feedback reaches her and that she is recognized for a job well done.
If you need help with anything else, you know where to reach us!
So far so good! I just needed something to streamline pre-orders for my little ceramics business that didn't involve too much extra stress or effort. Fingers crossed my first pre-order launch will be a success!
Hi Tessaramics,
Thank you for your glowing review. We're so happy to hear that you are enjoying Pre‑order Now ‑ PreOrder and we are glad our support team could assist you! We love having you as a customer and are always here to help your Shopify store succeed!
-Tanu and The Customer Success Team :)