PreOrder Now WOD | PreOrder , 1 350 avaliações
Refinar
-
Por classificação
The app has great functionality and look. However, in our store we had some major issues. on 22 - 01 - 12 this app disabled our "Checkout" button on website and customers were really angry. We had to hire a developer to fix the issue and lost a very significant amount in sales that day. Previous to that, the app would not show the "Pre-order" button to customers even though inventory was at 0 and when customers purchased it the app never sent them pre-order emails or let them know this is a pre-order despite inventory being -1. The developer Team is very responsive, but we are just fed up with these issues.
Hello friends at A7
We appreciate you taking the time out to write this honest and thorough review! :-) We appreciate your support!
-Melissa & The Pre-order Now Support Team
I used this app for more than 4 months and I can tell that it is not enough. It sometimes works and sometimes does not. I lost customers and money because of these times. Whenever an update was made on the side of the Pre-Order App, your all settings will be gone. So one morning you click on your site, and there is no pre-order button.
Great! Great, great, hopefully it works really great!!! So glad that this is an option to help us better manage pre-orders
Hello to our friends at KIDSTRONG
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre-Order now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Tanu & The Pre‑order Now Support Team
So, it basically does what it claims, but its really glitchy, they got a lot of bugs to work out. There are times when it just sits there updating for a really long time. Time is money right, so, it needs to be faster at what it does.
I set the app and added all requested info, I found out the:
There is an EXTRA Button (Out of stock + Buy now)!
I don't find your "Pre order" Botton
Hi there - we checked your store and it appears the pre-order button is appearing on your homepage and product page. Our support team has tried to reach out to you. Please let us know if you still need assistance. Our support team will gladly help :)
Unfortunately have to downgrade my review. This app is getting very glitchy. Preorders aren't showing up on our site and we keep having to toggle them off and back on to get them working again..
---
Preorder apps have given me a lot of grief. Anything that lives in the space of the add-to-cart button is going to cause trouble from time to time. This app seems to be the most stable and trouble free. The interface is easy to work with. The tech team is responsive.
Hello to our friends at Rowan
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Pre_order Now. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.
Cheers,
Pushpesh & the Pre‑order Now Support Team
Je suis satisfaite du bouton pré-commander. Je suis en revanche déçue de ne pas pouvoir plus personnaliser le mail de confirmation, je le trouve très basique. Le pop up avertissant le client que son panier contient des articles en stock et en pré-commande est très utile, mais malheureusement moche....
Bonjour à nos amis d'Histoire Sauvage
Nastasya, Merci beaucoup de nous avoir laissé ce commentaire. Voici Pushpesh, le Customer Success Manager avec PreOrder Now.
Je suis désolé d'apprendre que le bouton de précommande n'est pas apparu sur votre produit malgré le respect des instructions. Nous travaillons déjà sur le problème et vous tiendrons au courant dès que le problème sera résolu afin que vous puissiez déverrouiller tout le potentiel de l'application pour alimenter votre boutique Shopify.
Nous travaillons SUPER dur pour nous assurer que chaque marchand qui utilise notre application a une expérience A+.
Salutations,
Pushpesh et l'équipe d'assistance Précommandez maintenant
I'm using this app to launch my clothing store. Overall it is very useful. Attempting to get the app to apply the pre-order button is somewhat of a hassle for me, though.
Hello to our friends at Emmanuel House Clothing
Thank you for leaving this feedback! We appreciate you taking the time to share this review with us and the community! We are elated to learn that you find our app useful. We're always looking for ways to improve our service and app features, and your feedback is a valuable part of that process.
We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. We work hard to make sure every merchant who uses our app has an A+ experience.
Cheers,
Pushpesh & the Pre‑order Now Support Team
The app works well "when it works"...however, it's been buggy lately, such as removing products from my pre-order list by itself, not allowing me to edit pre-order products (taking me rather to the upgrade screen), or sometimes not even allowing me to open the app in Shopify. I would give more stars if it was more reliable.
UPDATE: As of 9/23/20 around 5pm EST, we believe we have FIXED THE ISSUE causing server slowdowns and the various issues with the app. This has never happened with our app before and we are adding protocols to our servers so that it won't happen again.
THANK YOU for your patience with this very frustrating issue with Pre Order Now. Things should now be fast, accessible, and working at full speed, both now and in the future!
Please test on your end and let us know if you notice any other issues? If not, we'd welcome you to update this review to share your experience from there. Thanks!
-Sean & the Pre Order Now Team
-----------------------------------------
Original Reply: Hello, this is Sean, the Ops Guru with Pre Order Now. We are working HARD AND FAST to resolve this issue. We have a SWAT team working this since last night and they are implementing fixes for our sudden server challenge.
I am VERY sorry that the app is not working properly at the moment when it comes to loading and logging in.
Please give us just a little more time today and we should have this resolved very soon! I will post here again with a full update very soon...
Thanks for your understanding, and stay tuned...
Sean & The Pre Order Now Dev Team
My problem with this app is when I set up a default setting it won't apply to all products and I have to save it one by one for each product.
Hello to our friends at Deity New York
Thank you for your feedback! We appreciate you taking the time out to share this review with us and the community! We are always looking for ways to better our service, and your feedback is a valuable part of that process. We have added your request to our feature list and we will intimate you when we roll out this feature.
Cheers,
Pushpesh & the Pre‑order Now Support Team