Recensies (76)
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We experienced the very best support from Preorderly. Saman was speedy, helpful and went out of his way to help us understand the issue and take action.
The app works for us, and it works well in bringing in MTO for our small business.
Worth more than 5 stars.
Hi Rory,
Great to hear that you had a positive experience with Preorderly and also Saman was able to provide excellent support.
Thank you for taking the time to leave us such a wonderful review. Your feedback means a lot to us and we're thrilled to know that our app is helping your small business bring in more made-to-order sales.
Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We appreciate your business and look forward to continuing to support you.
Cheers,
PreOrderly Support team
The app is exactly what I want. I have tried a few apps; this one is the best. And the support is the excellent, prompt reply. Solve my problem very quickly.
Hello to our friends at :BE/NOTABLE/
Thank you for taking out the time to share this review with us and the community. We're delighted to hear that our support team was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Tanu & The Preorderly Support Team
This application has all the functionality that I want. Occasionally there is a lengthy delay between updates. At times some products don't work but the support is excellent for fixing these issues fast.
Hello to our friends at Calm Buddhi
Thank you for taking out the time to share this review with us and the community. We're delighted to hear that our support team was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Preorderly Support Team
It will help my pre-order sales! and let customers know when the estimated delivery time! and the customer support was amazing. I had a few issues and they were able to help me timely without interfering with the operations. Highly recommended!
Hello to our friends at Suma Performance
Thank you for the glowing review. We're so happy to hear that you are enjoying Preorderly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Preorderly Support Team
UPDATE: They were having an app-wide malfunction and helped get everything sorted! The app has been malfunctioning for a week and causing havoc in our store. I have been trying to get the developer to fix it and they keep giving me the run around telling me it will be fixed in 24hrs and nothing. The thing is I know that they are lying and have not tried to troubleshoot my store at all. I had given them developer access a week ago and still have not seen anyone from their end log into my store. Completely unprofessional - I would avoid.
Update:
Roman, the issue that you had been facing had been fixed last Friday. Please let me know if you still face any issues and we will look into them right away. Once again, my sincerest apologies for the inconvenience you had to face.
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Hello to our friends at Hours
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Preorderly Pre‑order NOW.
I want to extend my sincerest apologies for the negative experience that you had with our app. As discussed, the issue is happening because of the recently released Shopify updates. Our developers are already working on your issue and trying to get it fixed at the earliest. Please check your email for updates. We are working hard to get you up and running as quickly as possible.
At Preorderly Pre‑order NOW, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Preorderly Support Team
App works intended, and customer support has been very quick and helpful. If you don't have a developer, install the app and then reach out to customer support. It's likely your theme will need some work/tweaking.
Hi Jay,
We greatly appreciate you taking the time to share your experience with our app and customer support team. We are glad that our app works for you and also our customer support was able to help with the setup process.
Once again, thank you for your support. If you have any further questions or need assistance, please don't hesitate to reach out to us at info@cnversion.io or through our chat box.
Wishing you continued success!
Zohreh
Great app, easy to use and supporting our business in a great way. Very happy with the support and ongoing upgrades to the app.
Hi Andries,
Thank you for your positive feedback! We're thrilled to hear that our app has been helpful to your business.
Our team is dedicated to continually improving the app and providing the best possible experience for our users. If you have any suggestions, questions, or concerns, please don't hesitate to contact us.
We appreciate your support and look forward to continuing to serve your business needs.
Best,
Zohreh
Preorderly is perfect for products that have a long due date.
This year especially, as COVID has caused lot of delays throughout. We have halved the amount of customer enquiries for due dates on products. Preorderly is easy to use, either default over all products that are out of stock. Or certain collections or products. You can also whittle down to the exact variant. We edit the Buy Now button to say Pre-Order or Buy to Order In, or any words of your choice.
Also add a message, we usually add the ETA of the product next to the Button. We have over 10,000 products, so keeping on top of it all is challenging. Improvements:
1. To be able to export the Products / Collections which are currently active on Preorderly.
2. An ETA date box which will notify us when the date is coming up or passed.
It has been great and does everything we need plus more with lots of details. Customer service is very helpful and responds very quickly!
Allowing customers to backorder products has saved us from a tonne of lost revenue that would have been incurred due to out stock products. Mohit has provided exceptional support and we're super grateful for his assistance!
