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I really appreciate the customer service at PreProduct, specifically Oli! The team at PreProduct is always able to help. I also have noticed that the app itself has gotten more updated and better than when we first started using it. Definitely recommend!
The best pre-order app that helps us roll out new items, collect deposits and manager orders. Kudos to Oli and Eliza, who are very patient and respond promptly to any question any time of the day!
Pre-product went above and beyond to help integrate this app with another essential app on my store, their customer service was excellent- not only spent hours integrating the new app, but also kept me in the loop and contacted me regularly. Additionally the app is brilliant, is exactly what my business needs and gives the ability to keep customers informed without hassle.
PreProduct is the greatest Shopify add-on if you need to have the ability to pre-book items without having to charge customers until the product actually ships. It gives you the possibility to determine demand before committing to production and/or financing. This is a fantastic feature for many small businesses and the product support is even more fantastic. Highly recommended!
Oli and PreProduct team are very helpful and their response is quick. We have had a few settings necessary so far and received excellent support from the team. Highly recommended if you need a pre-order system for your shop!
Glad I went for this pre-order app. Very flexible and well thought out functionality. Also the customer service is some of the best I’ve experienced – friendly and highly responsive. Oli (one of the founders) even made a video showing me a solution to a particular problem I was having. Warmly recommended!
PreProduct first off fills a big need, to have the ability to pay for part of a purchase up front inside the Shopify storefront. But beyond that, this app has some of the best customer service I've seen. Any of our problems, requests, or inquires have been addressed quickly and addressed well—can't say enough about the support team! Overall, have had a great experience with an app that does exactly what it needs to do and with a great team in the back end to boot.
Very happy with this app so far: the installation was quick and smooth as well as the amazing support from Oli. Would highly recommend!
The app is great and the service is even better. The questions I've had are always addressed very quickly. Happy with the app.
This plugin was exactly whet we needed for our pre orders. The one issue was it didn't interact with our engraving plugin. With just a few emails they were able to add the needed variables to pas the information to our order page. Very happy with the interaction and the product.