Webrex ‑ Pricing By Country

We've been using this app for over a year, and it’s been a game-changer for us. The team is incredibly helpful, always ready to assist with any issues. The app has made it easy to display products specific to the country we want, solving a major challenge for us. Highly recommend this app

The Webrex pricing by country plugin has been a great addition to our Shopify store. It’s easy to install and configure, and it delivers accurate currency conversions for international customers. The frontend selector is user-friendly and looks clean on our site, and we haven’t experienced any performance issues.

What stood out was the clear documentation and the responsive support team — they helped quickly when we had questions.

Overall, a reliable and well-built multi-currency app. Highly recommended for stores selling globally!

I am writing to formally raise a complaint regarding the app Pricing by Country, listed on the Shopify App Store.

I have been a paying customer of this app for several years, currently on a legacy subscription plan of USD 29/month. The app has always provided support whenever needed, and I also pay annually for continued access.

Now,

In order to assist me with integrating the app into my new theme, I must pay an additional INR 10,000 — a support fee that was never part of the original subscription.

They also stated that if I uninstall and reinstall the app, I will lose my legacy plan and be forced to move to their new pricing of USD 99/month.

Effectively, this penalizes me for being an early adopter and paying consistently over the years, while offering no clear or fair justification for these sudden extra costs.

This feels discriminatory and not in line with how apps on Shopify are expected to work. Merchants subscribe to paid apps with the understanding that support is included as part of the service. Introducing arbitrary, unexpected charges — especially targeting legacy users — goes against both trust and fair business practices.

As Shopify is the parent platform listing this app, I request that you investigate this matter and ensure that app developers cannot impose unfair charges on long-term, paying customers.

Even, they are asking extra charges for app support which is their responsiblity when we are using their app.

Fraud app.

・使用して一年以上経ちますが、とても良いです。
不具合があった際はチャットで気軽に質問し、すぐに解決してくれます。
・複数通貨で商品ごとに固定額を設定するために使用しています。無駄な機能がなくシンプルでとても良いです。サポート担当の方が質問に気軽に答えてくれたため、無事にショップを開設することができました。ありがとうございました！

good support

We had really BAD experience unfortunately. Support staff was NOT helpful although we are beginner to Shopify,,, when we wanted to remove this App, and had a meeting with them, they told me they would refund because this App doesn' meet our requirement, but actually they told us they didn't want to proceed what they said to us...!! The changed the fact... We don't recommend this App!

This app so much helps us to sell internationally. The app didn't work well at first but we can chat with the very friendly customer support, and they solve our problems quickly. Since our shop isn't open yet, we don't know if it will work perfectly yet but seems great so far! Thank you for the great app.

Using this app for about 1,5 years and all i can say its just great app and best support, I recommend it 100% :)

Nice App, and quick support. As support was extremely helpfull with setting everything up and running as & when needed.

The app works very well and the support is very fast and solution oriented, I can highly recommend the app !