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I leave my feedback not immediately after installation, but after a certain period of using the application. I want to tell about the situation we are facing, perhaps it will help someone when making a decision about using the application.
I installed the app, set different prices for different regions. I had a number of questions, the support service really answered very quickly. It is worth noting that different prices for different regions really appeared. Then I signed up for a paid subscription and then the most interesting thing began.
The application made changes to the card of each product in my shop on shopify, after which each product turned out to be not in 2 variants, but in 22 variants, then all these changes were broadcast to my Facebook business account, and from there to Instagram. Thus, complete confusion began in my social networks, buyers began to write and ask why I have different prices everywhere, some on the website, others on Facebook and Instagram.
I contacted the support service with my problem, the specialist categorically stated that their application did not make any changes to my social networks and he could not help with my problem in any way. I contacted him many times, trying to encourage him to understand the situation and connect me with the technical service, but each time I received a message from the script that the application was not making any changes and the support service could not help me.
The result is that the application has confused all my sales sources (product card on the shopify website, Facebook business, Instagram store), the support service refused to understand the situation and abandoned me. I have decided to stop using this application.
I will leave an addition to the review:
The entire test period was completely spent by me.
I just didn't need any changes from the application in my social networks and the product card on the site. However, these changes have occurred, which has absolutely destroyed my sales channels! I contacted the Shopify support service and received a response from them that the changes on the site were indeed made by the application!
Hello ETNA Shirts & More,
You just leave your feedback after the completion of 4 days only after using our app without a proper understanding of the complete working of our app though we have shared with you each and every functionality of our app working so it's strange that your review is something which I don't agree and which is not right
As we informed you earlier multiple times that our app works for the online store only so it doesn't work for any other social media platforms such as Facebook or Instagram as the app code doesn't load on social media sales channels, if our app code gets load then how we can solve your issue?
Our App is completely theme depended so it has nothing to do with changing or adding any of your Inbuilt Product Options
We tried to explain to you multiple times that our app works for the online store only but you never understand and you repeatedly asked us for the resolution over your Social Media Platform, We helped you to set up your online store within 15 minutes itself and everything was working fine with the International pricing for your online store because, with the help of our app, and it was our app only due to which you were getting the correct International Orders which was helping you in your international business with Different Pricing concept and making you profitable but though even after making your store profitable with the help of our app International Selling you have left us a 2-star review which is something I do not agree and which is not right, Your entire store setup was done from our side in your trial period itself and within 15 minutes when you were at the trial period
Even Shopify also has a record of each and every International Order perfectly which you got from our app side
the customer service was a meh. They asked me to remove my color swatch feature on collection page and related product feature on product page. $29 a month but I need to remove my features? are you kidding me? And you cannot really set your own price. It auto change the price with exchange rate. The 3 stars are for their support, been helping me, taking 2 stars off for the app and not be able to compatible with the features
as much as i need this app, the customer support is bad...decades to answer and many time the chat box disappearing !!!. The App affects the variants which is not good too
Hello DIVA MALLS - divamalls.com,
It's very unfortunate sir that even after providing you the support on the Weekend (Sunday) you have left us one star Review By Mentioning the Support is Bad Which is something I don't agree and Which is not right, Our Customer Support Executive "Arpan" have already provided you the support on weekend and also have send you the multiple emails on sales@divamall.ae, but we haven't heard anything from your end,
We are Providing The Merchant's Support even on the weekend also which other apps don't do, And Our app works on the basis of the Theme so it's not changing or Deleting any of your inbuilt variants
Therefore, I request you If you can check again because i am sure none of your variants has been affected from our app.
Best Regards,
Display different prices for different locations. Simple to use and good and quick support offered by the developers. Thanks
Great App, so far doing good to me :) 5 stars all the way!!!!! Appreciate the initial help got from the support team. Thank you!
Hello, EKKO,
We are grateful that you took the time to leave us a 5-star review! We will share this with the store team to let them know to keep up the amazing work.
Best Regards
The support is great and the app delivers what it says. I suggest it to anyone trying to sell worldwide
I want to leave a review and maybe save sales for some people.
This app broke my sales completely. I didn't figure out why I am having such a huge drop at first, so I lost a lot of money.
After I deleted this app, everything was restored.
So what does this app do?
it creates additional options in the product card, which then are automatically shown in the catalog (shop) on your Instagram + in your Advertising campaigns with the catalog.
And it broke completely all sales.
And the support continues saying that they didn't make any changes on Social media. Even though it is obvious to everyone who has a shop on Instagram, that catalog on Instagram is connected to your website.
So I strongly advise you not to use this app.
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i have used this app multi country pricing and it was great to use this app and the support team are also great. it can be more better and more easy in the future. over all i loved this app and its very user friendly too
So far so good, Arpan was helpful in more ways than one. Amazingly patient staff!
Let's see how the app keeps up for few months with the store. good luck
Guter, schneller Support!
Leider wurde bei einem Min-Max Preis der jeweils größte Preis über alle Währungen angezeigt und ließ sich auch nach Rücksprache mit dem Support nicht ändern.
Daher nicht das Richtige für uns.
Hello Steven Rhodes Shop,
We are glad that you like the Support offered from our Team Side,
Our Customer Success And Support Executive Arpan did the Demo Call with you and provided you the support I personally configured your store theme from our app side After you installed Our App and within a time frame of 10 minutes we Setup your Store for you, And Our Team is Super Happy To Provide you the Fast Assistance and Resolution so hope you can upgrade your ratings on basis of that
Here Apart from Support, We are also giving the merchant useful Suggestions which can help them in their business and We always think as per the user perspective if you will put the Minimum and Maximum Prices on your products user can easily identify them and this will result into your fewer / Less orders for your store
Feel free to reach out to us at support@webrexstudio.com and We would Always Be Happy To Assist
Best Regards