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The customer service was expectational and was helped right away with an issue setting up the app. It does seem pretty easy to trigger the upgrade plan on accident like some of the others suggested. Works as advertised!
Thanks for your feedback! Feel free to contact us anytime in case of any difficulties!
although some of the instructionsare unclear, the customer services were great. They are helpful and considerate. View from client's perspective and solving the problems in an efficient way.
Thank you :)
It's our pleasure to keep clients satisfied so feel free to contact us anytime!
I had issues setting this up on my store but the customer service team was helpful and v efficient in resolving the problem for me. Looks great!
Thanks for your feedback! We are always happy to help :)
Some features are missing, like the ability to enter an additional discount code on top of the automatic discount provided by the app. But the customer service team is super friendly and helpful. If the lack of this feature doesn't affect you, I would 100% recommend this app.
Thanks for your feedback!
Unfortunately, the app is not compatible with discount codes due to Shopify restrictions and there's nothing we can do :(
Got support after i rated the app bad, they've solved everything and sorted things out. thanks for that
Thanks for your feedback and sorry that you've faced such difficulties. We've contacted you via email and configured the app correctly for you :)
Very helpful support team. I couldn't continue service because it was not compatible with my page development app.
Sorry that you've faced such incompatibility :(
Anyway, feel free to contact us if you face any difficulties with our apps in future, we are always ready to help!
I have tried the app for few days, choosing the free plan (0$/month) then i have uninstalled the app but it still appears in my shopify monthly bill with 19.99$. Be careful before downloading this app !
Update : The after sale service has replied to my request and I have been refunded with 19.95$.
Thank you for letting us know about the problem! We've contacted you via email and we believe that the solution will be found :)
The instructions were clear and helpful. I didnt have any problem setting up the app. Unfortunately when you select "draw" for your cart, the discount doesnt appear. This can be a conversion killer :/
Thanks for your feedback! Please know that we are always happy to assist so don't hesitate to contact us using the live chat inside of the app 24/7, our Support managers will do their best to resolve any issues!
Great customer service. The app didn't meet my specific needs and customer service didn't hesitate to reverse my charges. I would love to reinstall it again sometime.
Thank you! We are always glad to help so don't hesitate to reach out to us anytime :)
It says 8 day free trial, but it is really a 5 day free trial. The support team was helpful. I would like for the app to have an option to center the discount box that we create.
Thank you for the review! The app has 8 days trial period, that's correct :) Seems like there was technical issue, as a compensation for this inconvenience we prolonged your trial period to 14 days. Let us know if you need any help!