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Far too many customers were complaining that the discount was being applied until the very last stage of checkout when it would disappear. Support was unable to assist us so, unfortunately, we had to go with a different discounting app.
Billing issue with the app - not acceptable solution
We never used app but got billed $19.95 bc we have 2 products in our product list. We complained (and I am sure they can see we did not use app in their back-end system) but still had to pay that $19.95.
I have removed app now and you can bet I will not use this app once I am ready for stacked discount.
Thanks for your feedback and sorr ythat you've faced such confusion. We have already requested a charge reversal from Shopify in order to avoid any accidental charges. By the ...
Since Amai replaced Spur-IT as owners of this app, I have lost so much revneue. Discounts don't appear in the cart but all over the product page. App settings aren't able to correct this issue. Email support has been very unresponsive, unlike the previous live chat that solved anything technical in minutes. It's a shame to change my best review to the worst.
Thank you! Feel free to contact us in case of any difficulties :)
This app is very complicated to set up. It is not simple and straightforward. A lot of my time was wasted on this app. Update:
Before this rate, I contacted you via Shopify Get support option. No response. But after I rated this 1-star, all of the sudden you are fast to respond and a lot of emails.
Update 6 August: The only email we had received from the Get Support feature was regarding billing in which we had replied within 2 hours. We had even checked our spam ...
I do not recommend, this software is not worth the price. This design is too outdated. And it’s not easy to use. At first I said it’s free, and then I responded directly to $19.9. Too bad.
Thanks for your feedback! We tried to contact you via email in order to discuss it but didn't receive any response yet. Please drop us a line at your convenience. Hope to ...
Our third store was in loss. Horrible app, never works, Support takes access to store for days and destroys all the theme. So many abandoned carts and loss of sale
This software will charge a lot of money. As long as you install it, they will charge you $19.
The pricing of the app, the trial period and the date of charge is clearly stated when you approve the installation.
The pricing of the app is also shown clearly in the app ...
This app did not work on all orders. I contacted the support staff on 3 occasions. The first agent, Alex, was pleasant and helpful, the second and third time was a rude, dismissive, person who kept deflecting blame on my customers and their OP system or their cache history, everything that was already checked with the first agent. I give up. They cant fix the problem so I'm done.
Thank you for your feedback!
We've checked your conversation with our support managers, we discussed this situation with all the employees that were engaged to figure out on ...
COMPLETELY UNCONFORMED, THEY ARE NOT CLEAR WITH THEIR PRICES I WAS TESTING IT WITH A SINGLE PRODUCT BECAUSE THEY SAY IT IS FREE BUT, THEY ENDED UP CHARGING FOR ITS USE YOU NEED TO BE CLEAR DECEIVING CUSTOMERS IS NOT A GOOD STRATEGY!!!!!
Update 26 July 2021 - No billing was done when merchant reinstalled the app on 17 July. The billing was for June cycle. Refund had been made for that cycle. Please note that ...
Rubbish~! Will continue to be charged after uninstalling~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
UPDATE: We had clarified with Shopify and there was no charges made after 3 May 2021 after you had uninstall.
Thank you for your feedback. The statement is untrue. We had ...