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This app did not work on all orders. I contacted the support staff on 3 occasions. The first agent, Alex, was pleasant and helpful, the second and third time was a rude, dismissive, person who kept deflecting blame on my customers and their OP system or their cache history, everything that was already checked with the first agent. I give up. They cant fix the problem so I'm done.
Thank you for your feedback!
We've checked your conversation with our support managers, we discussed this situation with all the employees that were engaged to figure out on this situation and make right steps to prevent such situation in the future. First, I would like to extend my sincere apologies, but I understand that it will not compensate your expenditure. When I checked your conversation with our managers, I mentally was on your position and it was hard to understand that the situation resolving has been delayed so much. If you give us another chance, we will be ready to check the issue again, as we interested in fully resolving this problem and to prevent this from happening for our customers.
Please respond to our e-mail our let us know about the way you want to communicate. Thank you in advance!
I just installed this app and selected only 1 item, infact we are doing marketing for just one item only, after setting tiered price and when i clicked on Active, it has selected randomly one more product, so unethically this app opted me for paid plan which is around $19.90 something, i have uninstalled this app, and will report to shopify as well, this is completely unethical, i tried to report this issue on Live chat, but chat is on Bot, unable to connect to any real person, i will not pay a single penny, reply me with solution
Thank you for your feedback. We had replied you via email 6 minutes after receiving the ticket in which you had responded 3 minutes later. We will write open a request for refund with Shopify. As you had not been billed, this charge will be reverse instead.
UPDATE: After checking, you was not billed at all for this. Nevertheless we had written to Shopify to inform them to reverse any charges should they receive it.
Kindly send us a video or a screenshot on the said issue which our app will randomly turn on another product. Thank you.
My issue didn't get resolved, and somehow the discount turned back on when I was no longer running the sale. Very disappointed.
First of all thank you for the feedback. It is due to your feedback we are able to identify the root cause which comes from Collections automation. We had since fixed this. Thank you again.
UPDATE: Eugenia emailed me minutes after this review was posted bribing me with six free months of service in exchange for deleting this review. They are so untrustworthy. This is blatantly against Shopify's Term of Service.
This app cost me thousands of dollars during my launch. This app DOES NOT work in conjunction with PayPal and there is no warning about this! I lost so many sales because it looked like my website was malfunctioning. Customer service was so slow. I wish I could go back in time and never download this app. -1/10
Thanks for your feedback and sorry that you've faced such frustrating situation. We've contacted you via email in order to discuss this case and find a solution. Sorry once again.
Broke the cart. Customers unable to add to cart. Supposed to have live chat support but has been unavailable for the past hour
Thank you for leaving a review. We apologize for the experience. Some time was needed to investigate the root cause of this issue.
NO NOT USE THIS APP! The Support is completely useless and it takes forever to get help or even the correct answer. They simply do not care if you use the app or not. It is not possible to change all the text in the app. So the app will forever be english or 5 more languages. Completely useless. Don't waste your time
Thank you for your feedback. As mention in our email, a majority of the text label could be changed but not 100% of it. To properly translate the frontend portion, it is recommended to use a translation app as our app is compatible with most of the top translation app on Shopify.
We had taken your feedback into account and will try to open up for more text customizations in our app.
We had place all you
Their free trial app is only for the basic plan, I was charged for trying their unlimited plan. should allow customer to try on other plan.
Thank you for your review. As stated on our pricing page, our free tier is only for one products. We had since refunded the charges to you as you might had activated the unlimited pricing plans without understanding our pricing structure.
I downloaded the app wanting to try out the free version on 27th July. It automatically directed me to get the $19.95 paid plan. I accidentally clicked the install button and it charged me. I undownloaded the app right away and have contacted them. today is August 10th which is exactly 2 weeks from the day I contacted them. I got a ticket number, but no refund is issued. I would like my refund back since I have NEVER even tried your app. Thanks.
Thanks for your feedback and sorry that you've faced such confusion. We have already requested a charge reversal from Shopify in order to avoid any accidental charges. We contacted you via email to discuss this situation.
The app doesn't work properly and after canceling subscription and deleting app the widgets still appear on my shopify store. I have tried to download the app again so that I can remove the widgets and I only get an error message. I have spent too much time trying to correct this.
Thank you for your feedback. As mentioned in the Uninstall FAQ which could be found at the main page of the app and also our email to you, that this is standard Shopify app behaviour.
This is a well documented issue that had not yet been resolved by Shopify as mentioned here:
https://community.shopify.com/c/shopify-discussions/regarding-removal-of-codes-after-uninstalling-apps/td-p/704445
Hope this clarifies.
I just configured a promotion for my 2nd product and uninstalled the app on the same day within 2 hours and yet have been charged $19.95. This is quite unfortunate as I did not even use it for a day!!
Also, it is not compatible with Shopify multi-currency checkout i.e. the checkout always happens in the store's base currency instead of the currency selected by the customer. This is a major issue with stores that sell globally and in multiple currencies. This limitation should be mentioned clearly on the App's page on Shopify app store so that we can make a well-informed decision. Not cool at all!
Thanks for your feedback! We're sorry to hear that you've faced such difficulties. We've contacted you via email in order to discuss this case and help. Looking forward to your reply!