Printaura

If there was an option for no stars Print Aura would receive it!

I consider myself a perfectionist to an extent and the idea of having someone print and ship my products to customers without me laying eyes on them first terrified me and the results of my experience with Print Aura is exactly why!

1. The turn around time was horrible. I placed an order well before any customer to "sample" the printing and it took a couple days short of a month for my order to ship, so I had customers receiving orders before me.

2. I placed an order for four items and each of them had a different print size. A tank top had the back design printed on the from and back! One customer even had stains on the front of her tank top.

3. The garments smelled!!! When you open the package there was a stench that hit your nose. I understand ink may cause this, but it should NOT be shipped to customers this way!!!

4. Customer Service was lacking. They now have a phone number listed, but didn't at the time I utilized the app. I had to send a message and wait for a response.

I choose this route because I don't have the capability to purchase and hold my own inventory at this time. Printing by demand was going to allow me to fund that next step. Now my store is on pause due to this horrible service.

If you are serious about your brand and quality DO NOT USE THIS APP!

Great service, always helpful. Willing to help their customers. Enjoy working with them.

After almost 2 months of trial and error and working with the people at Shopify and Print Aura, I have discovered Print Aura is NOT COMPATIBLE WITH UNDERGROUND THEME ICON.

When Print Aura asked me to try a different theme, it works perfectly.
If I want to use this program, I have to abandon my $180 theme

I changed to 2 simple themes and both work great

Service is non-existent. Tried them for one product and ordered a sample. It came promptly enough, but the artwork printed out of proportion and they did not follow the mockup correctly for sizing. I'm still waiting for a response after emailing them twice over a week ago. No live chat, call their phone number and all you get is an automated message saying they can't take your call right now.

Agree with everyone else about their app's UX -- it's horrible.

Print Aura helped me to create a professional, well-organized t-shirt business on less than a shoe string. Their integration with Shopify is clean, efficient, and hassle free.

Right out of the box, you are ready to role. Print Aura is always available to answer your questions, and they deliver on their promise to make selling your shirt designs a breeze.

I really wanted to like PrintAura. They have a great selection of products. But their interface is wonky. Products are pushed in, and appear on the site, but they will show up as "sold out" when you try to checkout. They display as shopify products, not printaura products. It takes over half an hour for orders to appear on the PrintAura website. There is NO PHONE NUMBER for customer support. Too much hassle. Don't bother.

I like Print Aura. I think many of the bad reviews must be written by their competitors because their service has been very good. There delivery times have been very good. They ship to my customers all over the Planet, even to China. They are the only drop ship partner I have found that has a selection of organic cotton and other eco-friendly options. There customer service is better than most apps that I use. They always respond to emails in a timely manner. The syncing was easy and I always get emails immediately after a customer s buys a product that is synced through my shopify store and I get notifications when the product is delivered. When I have had a print that I was not happy with they replaced it with out a hassle.
I would like to see even more 0rganic cotton options and maybe some recycled yoga legging options.
nothing is ever perfect in my mind so they get a 4 star rating. If I could give 4.5 stars I would.

As others have said, I really wanted to like Print Aura. I liked their selection of Bella Canvas apparel and thought it would be a perfect match for what my store needed. That said, if I could give ZERO stars for everything Print Aura -- customer service, support, interface, and the ultimate product -- I would. Their interface is absolutely terrible, mock-ups are only for YOU -- they are NOT used when you order. What? They have a standard place that they stick a standard size 8" piece of art. Special request? Forget it.

The amount of time I spent (stupidly) trying to get the support I needed, set my business back about a month and I have zero to show for it and I paid full-price for the privilege.

No matter how many emails I sent, phone calls I made, attempts I tried to get clear communication, it did not happen. I ordered 5 test shirts and 100% of them were exactly what I DID NOT WANT and had written about repeatedly as to avoid this issue. I could not have been more clear that I needed to communicate my creative needs and questions. I asked a series of clear and bulleted questions and only get a few vague answers. And when I didn't get the answers I needed, I tried to cancel my order, but they had been shipped. No apologies, no "how can we help you be a satisfied customer?", nothing.

Buh-bye, Print Aura. Moving on to Printful where we should have begun. Their customer service is AMAZING and it's clear they're far more knowledgeable and helpful than the above mentioned.

Excellent support, nice tools and a friendly manager

Printaura is an excellent addition to my new busy. Not only do they have all my needs in one place they have an exceptional customer support.