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I found Print Partners through a video that Bella & Canvas had sent out about PP. I was immediately drawn to them because they offered my small business an opportunity that I desperately needed to sustain and grow my graphic tee brand.
From the very first conversation that I had with a rep in their sales department, to working with their staff in various departments, they've been fast, friendly, and helpful.
I am excited to work with Print Partners because of not only their great customer service, but when I received my first run of samples, the quality of the prints is exceptional.
We have downloaded several print on demand apps and deleted all but 2 before launching products. This is one of the 2 we kept. The design is easy and we find the cost better than others. Found a couple of minor fixes we would like, but not deal breakers by any means, and we have been assured most of them are being addressed. Shipping has never been an issue, which was a sore point with our other POD vendor. We got an order this afternoon and we already have shipping info for it, so that is a win by us!
These guys stand out in a big way with Customer Service. Andrew took the time to walk through how they work before we placed our test order. They shipped our test order out very quickly and the quality was as expected. We had a couple of minor issues that were fixed without any delay. Literally every time we have needed assistance Andrew and the team have been fast to respond and find a solution.
Any POD app, or app in general will have some hiccups no matter who they are. How the people behind the app handle those issues is very important. Print Partners excelled at this, and the fact that the issue we had was minor was good too.
As a disclaimer, I rarely write reviews, only doing so if the service/product is awful and should be avoided at all costs, or excellent and I really want to spread the word. These guys are excellent.
I have worked with at least 8 different print on demand companies and I've only kept using 3. Print Partners is one of them.
I have been working with PP for at least 7 months. My customers love the tees and sweaters they print for me, I've even sold them at different events in person and my customers always come back.
If there is any issues with an order, like for example, the quality in some occasions is not up to standards (this happens with any other print on demand company), when I send them a picture of the print they fix it and send a new one.
Customer service is great! Ciara and Andrew are a 10/10.
I have been using print on demand companies since I started my business 3 years ago and this guys deliver, they are fast and they are reasonable, something not that easy to find, BELIEVE ME.
Will continue to use and recommend Print Partners.
I was turned onto Print Partners through a mutual friend who runs a merchandise company. His business runs on trust and quality, and so I knew he wouldn't steer me wrong. I can honestly say--he didn't! So thankful to have found Print Partners. Turnaround is fantastic, customer support is unparalleled, and they're constantly adding new products!
I love it. First time tried it and i have no regrets. the quality is perfect, price is right. Please keep it up