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The products are nice, and I always had a pleasant experience with customer service. However, its absolutely unacceptable that products are taking 2 weeks to be shipped. I don't understand why they can't just hire a massive amount of people to speed the process up. Nobody else has this terrible turnaround time. I like the packaging options, and I am content with the quality of the products, but they should be more transparent about the atrocious turnaround time. On top of that, the design window always crashes if your file is too large. I can upload the same large image onto a Printify blanket and it works fine. The website/app is full of glitches and bugs. They not only need to hire more people for their warehouses, but maybe some new developers as well. There is potential but unfortunately I do not want to wait around for them to catch up to the other POD companies, who have turnaround times of 2-4 days before it ships out. When a singular mug can be printed in 2 days instead of 2 weeks, then I will be back. For a website to say that its average production time is "typically between 2-4+ business days", that is entirely dishonest. And my order has been stuck on "Picked" for over a week, and I have no idea when to expect it to be printed. There is no explanation of their timeline and labels. They have a long way to go before they can compete with the big POD players. Printed Mint is nice for personal projects that don't have urgency, not for selling items on your shopify store.
Hi humanityloved.com,
Thank you for taking the time to share your experience with Printed Mint. We sincerely apologize for the extended production times you encountered during the holiday season. High order volumes led to longer processing times than expected, and we truly understand how crucial timely fulfillment is for your business. We want to assure you that our current 2025 SLA is averaging 2-3 business days, and we have implemented improvements to enhance our production efficiency and maintain transparency.
We’re grateful for your kind words about our product quality, packaging options, and customer service—these are aspects we take great pride in, and we are committed to delivering the best experience possible across all areas. That said, we recognize the challenges you've faced with production delays and technical issues, and we want you to know that your concerns are being taken seriously.
Our team is actively working to improve both our production capacity and technology to provide faster turnaround times and a more seamless user experience. Transparency is important to us, and we apologize if our production estimates have caused any confusion. We are constantly striving to refine our processes and communicate updates more effectively.
We’d love the opportunity to turn this experience around for you. If you’re open to it, please reach out to our support team so we can discuss your concerns in more detail and find a solution that meets your needs. Your feedback is invaluable in helping us grow and improve.
Thank you again for your honest review—we hope to have the opportunity to regain your trust in the future.
Best, The Printed Mint Team
Riddled with problems and customer support is seriously lacking
Hi Sarah Marie Running Co.,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience with Printed Mint has not met your expectations. Providing high-quality service and support is our top priority, and it’s disappointing to learn that we fell short in your case.
We understand how frustrating it can be to encounter challenges, and we are continuously working to improve our processes and support to better serve our customers. Your concerns are important to us, and we would love the opportunity to address any specific issues you’ve faced and find a resolution that works for you.
Please feel free to reach out to our support team directly at support@printedmint.com so we can better assist you. We genuinely value your business and hope to have the chance to regain your trust in the future.
Best,
The Printed Mint Team