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I hate to give a bad review but I'm incredibly disappointed in their communication during covid-19. They could have easily sent email updates to let everyone know what's going on so we can communicate with our customers.
Instead, they just continue to extend the processing time with no notice at all, leaving you to figure it out on your own. My items have all been queue for over 30 days, which is past their current estimated processing time.
Covid aside, their quality is good 80% of the time. 2 out of 10 items come back with a bad print but you can have them fix it for free.
Hi there, thank you for your review! I'm very sorry to hear that your experience with us during this time has not been the most positive! We have been providing Covid-19 related updates on our site since March, you can follow any changes or updates to production times right here https://www.printful.com/covid-19 (you can also find a link to this page when viewing the order through your dashboard). We definitely understand that these delays are not pleasant and we are working diligently to fulfill all orders as quickly as possible.
I am also sorry to hear you have encountered some quality issues in the past! We would definitely take responsibility if the quality issue was an error on our end and it is useful for us when you report any quality concerns, as it helps us see trends, recognize the problem, and fix it.
I will follow up with you via email on your order!
- Zana
I used to love this app until I had a small problem a customer order a shirt and not receive anything even now they still haven't receive nothing and they had order back in July, I had to go out my way and find somebody to print a shirt and ship it myself. My problem is that in the middle of it all I could not reach nobody that could help me I have not gotten a email back I miss the old days where I can just call and the problem is solve in seconds well its been a fun while it last.
Thank you for your review, we truly appreciate it!
We're sorry to hear that your experience with us has not been great, but hope that we can improve it moving forward.
We see that we had sent you an email reply to your Shopify inquiry back in July, but we did not hear back from you.
To be sure, you can check in with your Spam or Promotions folders for the email.
We will also follow up with directly once more with some additional details on your concerns.
- Vita
Very long delays, no follow-up when asking about status of orders, poor customer service with generic copy paste answers, delivery dates changes constantly, more than 6 weeks to produce an item and shipping can be another 4 weeks, high cost with overcharging on taxes. Really poor experience. There are many better out there.
Hi, thank you for your review, we really appreciate it! I’m sorry to hear that your experience with us has not been entirely positive, but I hope we can make it better moving forward!
I am sorry to hear that your orders are encountering delays as well. As we are still feeling the effects of the situation with Covid-19, our fulfillment timeframes are currently longer for some product categories. We are scaling up our fulfillment equipment as well as hiring more production staff to help us manage the order volume, but production delays are still expected for the time being.
Our customer service team will provide you with the available information we have, however, it isn’t possible for us to provide a more specific deadline for your orders and we generally recommend referring to the estimated fulfillment timeframes to best understand when the order could be fulfilled. We are working on fulfilling all orders as fast as possible, though.
We understand that fast fulfillment and service is important to our users and we are doing our best to fulfill all orders as quickly as we can given the circumstances. The increased order volume and the production delays were unexpected to us, as was the entire situation with Covid-19 for many people and businesses. We hope to see the fulfillment timeframes improve for the most affected product categories soon.
I will follow up with you via email on the situation with your orders as well.
- Zana
Printful what are you doing? limiting the mockup generator based on number of orders per month, this is an extreme detrimental for new stores. Example: if a store creates a few unisex products they won't be able to display a flat mockup, female mockup and male mockup to display the product???? This is a bad idea, please explain your reasoning.
Thank you for sharing your review! We truly appreciate your feedback on this!
After a Printful account is created, you can use the mockup generator for 60 days. After that, the access to the mockup generator becomes limited if you haven't had any orders within the last 30 days. You can then either connect a store to your Printful account, or place 3 orders within a 30 day timeframe to restore access to the mockup generator.
We've introduced this limitation as we're continuously devoting resources to mockup generator improvements and wanted to limit the functionality for inactive users.
If you have any additional feedback or comments please feel free to reach us at feedback@printful.com! :)
-Lauma
I'm getting very frustrated with the inconsistency of your printing timelines. I have an order from May 15th (from a very excited and eager customer, might I add) that hasn't been touched, but I have an order placed on June 3rd thats already been shipped. MAKE IT MAKE SENSE! And spare me the pre-written apology you've been replying to everyone with. I'm seriously looking for other POD companies that can handle this situation better. Printful has seriously mismanaged the COVID-related backlog. I've literally had to stop promoting apparel because I cannot afford to risk more negative experiences from my customers. Do better!
Hey there,
Thank you for your review, we truly appreciate hearing from you!
As for your concerns relating to orders not getting fulfilled in the same order they were placed in - this can be expected both now and even before the Covid-19 crisis hit, due to a variety of factors.
Those factors include things like the chosen product category, the assigned fulfillment location, the overall order queue in that location, the available stock, etc. You can see how product fulfillment works by checking this article in our Help Center:
https://www.printful.com/faq/shipping-packaging-fulfillment/192-how-long-does-fulfillment-take-
And you can see our current fulfillment estimates per location and product category here: https://www.printful.com/covid-19
We also checked in with your order from May 15 and it is still within the estimated fulfillment timeframe.
We understand that this is a difficult situation for all online businesses, which is why we are doing our best to stay transparent and offer the most up-to-date information to you on the current situation.
We also recommend checking in with our suggestions on how to manage your business during this crisis here: https://www.youtube.com/watch?v=2vYp4iBq4UE
If you have any additional feedback for us, feel free to email us at feedback@printful.com!
- Vita
I wanted to love printful but a month to ship a cup is just way too long. No customer will wait for that and this will not work if you sync your Etsy shop. Customers on Etsy will not wait that long but they can't ever give you a better time. So I am wondering if the mugs are processed in China for that long to get it shipped to anyone.
Hi there!
Thank you for your review! We’re sorry to hear your experience with us hasn’t been the most positive.
Covid-19 has affected the whole industry and we understand how frustrating these longer shipping times are. I understand that encountering delays is not pleasant at any time, however, we want to assure you we are doing everything we can to deliver the ordered products to you or your customers as quickly as we can. Note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. We have provided more information on shipping delays on our Fulfillment Updates page, please see it here: https://www.printful.com/fulfillment-updates.
Our White Glossy Mugs are fulfilled in the USA, Australia and Europe. Our system automatically routes the order to the fulfillment center that can fulfill the order the most efficiently based on product and stock availability, a destination address, and other factors.
Please feel free to reach us at feedback@printful.com if you have any additional questions or anything else. We'd love to hear from you!
- Elina
My advice to anyone thinking about building Printful into your business model is to AVOID AT ALL COSTS. Inconsistent quality and general incompetence across the board really makes me regret the countless hours and thousands of dollars I wasted on them. Best case scenario: you'll be able to easily produce amateurish clothing and overpriced prints to support your hobbies. If you take yourself, your business, or your brand seriously at all, you won't be happy... Worst case scenario: they cause irreparable damage to your brand in the eyes of your customers. DON'T DO IT!
Customer service is horrible. It takes forever for them to ship anything. I ordered some samples so i can see them before i start selling them and i have been waiting almost 3 weeks. Which i fear might happen to my customers. Im definitely switching to a different service this is the worst app
Great & easy platform to create items, but pricing for that doesn't leave any gap for profits. You can't charge more, because it doesn't look good enough for that price. They always write under comments that there are no hidden fees and etc. OK but how about your profit calculation :) I buy items from Printful for 15$ and sell for 20$ so they calculate it like a 5$ profit :D A huge and complex company plays cheap tricks on calculating profit as kids in first grade. To get 5$ profit You have to sell it for 35-40 $ and after paying VAT, taxes, transaction fees and etc. You will get that 5$ profit :) If I order 10 water bottles I will pay 169.5 Eur (16.95 per bottle) and extra 44.77 Eur for shipping :) All bottles will fit in 1 small/medium box :) 6.49 first item and 4.25 Eur for every aditional item in the same box :) This is Absurdistan with this kind of calculation :)
Hello!
Thank you for your detailed feedback and honest review.
We absolutely understand that product pricing is essential for you as a store owner and for your business.
While our prices might be slightly higher compared to some other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment!
The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services. Shipping prices are based on the rates that carriers charge us. We've moved away from cheaper shipping options as they proved to be unreliable and often didn't provide the complete tracking details.
Choosing the retail pricing for your products indeed can be a bit overwhelming at the start! Our team has prepared a detailed video here (https://www.youtube.com/watch?v=_kwXAFdvKNk) to help you get started with the product pricing to ensure that you don't miss out on any profit. It's a bit of a lengthy video, but definitely worth the watch.
Thank you once again for your time and honest feedback!
If you ever have any questions - don't hesitate to reach out to our support team at support@printful.com or our live chat and we will be happy to help you.
we've been using The Printful for 5 months and are not happy with the service or product quality. We've experienced poor print quality including peeling graphics, crooked lettering an an overall "faded" look.
Be aware that they also charge you a "handling fee" even though, it is no where in writing. We have called and emailed them about this many times, they insist it is a "shipping fee". Their website lists US shipping at $5 so the extra fees are "handling".
We are looking into other alternatives as this can only cause problems with our customers.