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Printful is definitely stepping up their game! I used to hate this app but they definitely improved from last year. The only thing is limited colors and options for their European warehouse and prices are still high....
Printful is amazing. The products are superb and branding them is easy. The shipping is second to none. Everything about Printful makes me smile :)
We use both their printing services and their warehousing services, and have for many years now. Their warehousing is top notch - better than others we've used. Their printing, however, has taken a huge dive, as has their customer service in the past few months. We've had misprinted orders where despite customer evidence being provided, it was still ruled as "correct", and we had to pay the refund out ourselves. Delays beyond what's projected have been constant for us. I'm having to speak with customer service many times throughout the week to try and get things sorted. The biggest thing that worried me was when we ordered a sample of our own stickers during the summer, and the two stickers arrived printed on different papers, with one sticker completely being unable to stick (a complaint we had heard a lot from our customers). I got a lot of run-around about it, and when I left a review on Printful itself, with photo evidence, I was informed by a customer service rep that the review wasn't going to be posted because it "didn't match the experience customers would be able to expect from them". That made me question how many negative, honest reviews were being suppressed from others as well.
We no longer use stickers with Printful, but warehouse our own better-quality stickers instead, for consistency's sake. We're looking into printing and warehousing our own other items now too. I really want this service to be great again, it used to be we'd only have one or two issues every few months. Now it's multiple issues a week. I hope that when things begin to calm down with the pandemic, they can improve their quality and customer service again, otherwise we're likely to change services completely. EDIT: I've lowered this a star since leaving this review. Even in that short time between when I left the original and now, it's gotten significantly worse. Out of stock items stopped syncing stock numbers with my store, leaving hundreds of items available for purchase when they weren't there at all. Looking around social media, I discovered this was common, but customer service said they'd get back to me later about it rather than having any clue about the issue. It would be days of work to manually edit all of these.
We've also had a lot more issues with orders. Just this morning I had to contact them over an order that hadn't been processed or fulfilled long past it's due date. There were no errors or information attached to the order itself. According to customer service, there had been a manufacturer delay, and then the item hadn't restocked yet. Not only was none of these issues told to me at the time, but the item had never shown up on my dashboard as out of stock at any point. Issues like these, with a complete lack of transparency, have become common. Pains me to say it, because I want Printful to be wonderful again.
Hey there! Thank you for sharing your feedback with us, sorry to hear your time using our services hasn't been positive lately, but we hope to improve it moving forward!
We do take full responsibility for misprinted items as per our Returns Policy we will offer a reshipment or a refund if we find an error made in our fulfillment process: https://www.printful.com/policies/returns
As for the stickers not sticking, this should not be the expected quality and it seemed to be a faulty batch, we're very sorry about that, and we see a refund was issued already. We would like the product reviews to be truthful and describe the product as it should be expected according to our internal testing. Less than positive reviews are also posted as you can see on our product page.
We would like to ensure your time using our services is as best as it can be! Please send us your questions, feedback, or anything else at feedback@printful.com We'd love to hear from you!
Printful makes it so easy to create products and post them in my store, I've used many other apps and this one is by far the best. I recommend it to any one looking to make their store easier to use and stock.
- www.seriesskates.com
The fulfillment procedure is VERY counter-productive to being a white label solution. We put in 85 orders (multiple items in each order) in the matter of 5 business days. Example: The first order we placed was for express shipping on 9/19, an order for the SAME exact item, print, and size was submitted on 9/23 and already shipped 9/24 with the standard shipping item selected. They assign the orders to different teams at different warehouses. Some teams are I guess more efficient than others so it leaves our customers talking to eachother about when they placed their order before and wondering why their order hasn't even been started. It makes US look like we are disorganized. I don't understand why their internal system does not place orders with certain teams based on their availability from the order in which they are received to Printful. This process instantly makes it very apparent that this is being done by a third party.
Hi, thank you for your review, we appreciate it!
All of our orders are fulfilled at our facilities in the USA, EU, and MX. We do not use a third party to fulfill our orders, fulfillment is done completely in-house.
The orders are routed to the most convenient fulfillment location based on the product, its availability and stock, the destination of the order, and the order queue at the facilities. If the same items were ordered in different orders, but the order destinations were both closer to different fulfillment facilities, most likely each order would be routed to the closest fulfillment location to it so that the order could reach the recipient sooner after fulfillment.
The orders aren't fulfilled in the order they are submitted due to the differences in printing technique, availability of stock (the item may be restocking) and the order queue at the facility. This is why you may notice some orders being fulfilled faster than others.
Additionally, our fulfillment timeframe is 2-7 business days for apparel items and 2-5 business days for non-apparel products, the delivery time is additional. Of course, we'll try to fulfill your orders as soon as possible, but the full fulfillment timeframe should be considered when submitting an order.
I hope this is helpful! If you have any questions or feedback about this process or anything else, surely let us know at feedback@printful.com, we'd love to hear from you!
- Zana
ITS GREAT ,help my website www.citypostersplus.com
Awesome system. Easy to use and the Printful Support Team is amazing!
The Printful app is great with many different types of products and high quality printing and embroidery.
Stepped up the embroidery game, way to go!!!!!
Would love to start seeing patches and cut&sewn / applique options on demand as well. Keep it up
So easy and nice to work in this app. Great features and easy to use and get help if you need it. Love how it all works.