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This app is easy to install and it is easy to create new products. The problem: When people ORDER. I had a client order a t-shirt (a t-shirt!!) in early May. After several weeks, I wrote to them. They blamed Covid-19 for the delay and said it would be a month (for a t-shirt...'cause they first have to do research and INVENT the t-shirt). THEN, they said THAT type of mystical t-shirt was out of stock. TWO choices: cancel order or change the order. I changed the order. Now, one month since the original order, I was told that I am looking at late JUNE for the order to be fulfilled.
The customer service was prompt (I will grant them that) but a bit condescending. In all, this has been VERY disappointing. I am ACTIVELY exploring other options.
Hi there, thank you for your review, we appreciate hearing from you! I’m sorry to hear that your experience with us hasn’t been the most positive so far, but I hope we can improve it moving forward!
Due to the situation with Covid-19, we are still encountering fulfillment delays and for DTG printed items, the current fulfillment timeframe estimate is 23-28 business days in the USA. We are seeing these delays due to the various state restrictions and an increased order volume, which we were not expecting at this time. We are hiring more production staff and up-scaling our printing tech, to help us fulfill orders faster, while keeping the health of our employees at our facilities in mind. Fulfillment delay is expected for the time being, but I hope we can catch up soon!
I am sorry to hear that the order also encountered an out of stock item, I definitely understand how this can make the situation more unpleasant. We do notify our users as timely as we can in case there is an issue with the stock for an item, but rarely, we may not receive information about the stock of the items being as early as we’d like, but we would still notify you timely.
When you are making changes to an order, the order’s estimated fulfillment timeframe will reset, which means that the order will be pushed back to the end of the queue at that moment.
I can definitely understand how these events can add up to an unpleasant experience for you and we sincerely apologize for this. We understand that timely fulfillment is important for our users and all of our teams are working hard to fulfill orders as quickly as they can.
I will follow up with you via email as well and we’ll work on fulfilling your order as soon as possible!
- Zana
I have been able to use your platform and I thought it was exceptional. Very easy to use and looking forward to the rest of my experience!
Amazing app seriously you guys killed it so easy and simple to use a baby could use that app there is no competion they all can go to sleep first time i use a app without asking for no help super keep doing good job and for sure if more feature could be add would gradlly appreciate it too thanks a lot for that kind of services
So far so good. Simple to use. Integrates to my Shopify store easily. It's much better than other apps i've used
I would rate it five stars because they have different products that you can add to your store and the product is automatically added to your store.
Excellent App
But most of the products out of stock and this limit my options
I Hope You Solve this soon
Thank you for your review! We're glad to hear you're enjoying our app! The "unavailable products" could be related to our 2 item product push limit. Please find more information here: https://www.printful.com/fulfillment-updates
Let us know if you have any questions, additonal comments, or anything else at feedback@printful.com
-Lauma
i love this app so much, it is just so easy to use and free. My go to service to help my business grow
Sehr tolle Sachen und einfache Bedienung des Stores. Preislich alles Top und schneller Versand zu den Kunden!!
The limited number of available colors for shirts are a drawback. Won't work for me. Why list so many colors when only a few are available?
Hi, thank you for your review! We really appreciate it! We are looking into adding more products as well as expand our current product selection by adding new color variants.
If there is a color variant that is not available for a specific item, it is possible that it is temporarily out of stock or available for fulfillment only in a specific region (either in the USA or EU).
If there are any colors or new products you would like to see available in Printful, let us know by sending a message to feedback@printful.com! We like hearing from you!
- Zana
I love using printful! The products are high quality and feel great. I also appreciate the outstanding customer service that they provide.