Reseñas (6.410)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 83% de las calificaciones son de 5 estrellas
  • El 7% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 5% de las calificaciones son de 1 estrellas
Fecha de modificación: 11 de marzo de 2020

Ridiculously slow! Fulfilment and delivery up to one month! That will hurt anyones business as no-one want's to wait that long for their product. Sure, they'll tell you that fulfilment is within 2-7 business days, but we have already waited 5 days without anything happening to our order. Add 2-7 business day for the fulfilment and then the delivery time on top of that, and we'll have lost a repeat customer!

REPLY TO PRINTFUL: The order was placed on the 5th March. We were then given an estimated fulfilment time from 10th - 17th March plus shipping time of 3-4 business days on top. So 5 days just waiting, then up to another 7 days in production plus 3-4 business days for delivery. That means the customer had to wait up to 20 days for their product. It's the initial 5 days where nothing happens that's the real problem here.

Pet Lovers Gift Shop
Reino Unido
11 meses usando la aplicación
Printful respondió 10 de marzo de 2020

Thank you for your review!
We're sorry to see that you have encountered these concerns with our estimated fulfillment times and I would like to give you some additional details on this.
We take 2-7 business (working) days to fulfill orders of custom products and you can see what goes into the fulfillment process in our FAQ here: https://www.printful.com/faq/shipping-packaging-fulfillment/6-how-long-does-it-take-for-my-order-to-be-processed-, then you would add shipping time to this estimate. Most of our orders are fulfilled within 3 business days.

Please not that if 5 days have already passed, you would not need to add an additional 2-7 business days to the estimate. You can see the estimated fulfillment timeframe for the order by opening it up in your Printful Dashboard > Orders. It looks like your order is currently already gone through quality check and should be packaged and shipped relatively soon.

If you have any additional feedback, as well as any questions or concerns, feel free to reach out to us at feedback@printful.com!

- Vita

4 de diciembre de 2019

horrible customer support. zero effort and understanding. even if you explain the issue as if you would to a child, they still do not get it. horrible.

Booyakashaa
Suiza
11 meses usando la aplicación
Printful respondió 5 de diciembre de 2019

Thank you for your review!
We are truly sorry to hear that your experience with our customer support has not been all that positive, but we do hope that we can improve it moving forward.
We'll send you a followup shortly and hope that we can clear up any concerns you currently have.

- Vita

27 de junio de 2016

great website Cant complain :)

T3ckwear
Estados Unidos
13 días usando la aplicación
Fecha de modificación: 4 de diciembre de 2019

Printful is the print-on-demand company we use the most. They are a great company but their customer service needs some improvement. I spent HOURs trying to find out the size of the inside label of the shirts they provide. The size (which they say is 3x3 inches) refers to the whole label, not the logo that you put in their pre-made label. There's no specific size for the logo size and it's not provided ANYWHERE, including the templates and size guides for the shirts. I've contacted customer support numerous times and no one can seem to help with such a seemingly easy task... *facepalm*

Voltlin
Estados Unidos
Alrededor de 1 año usando la aplicación
Printful respondió 7 de diciembre de 2019

Thank you for your review, we appreciate your feedback on your experience!
I'm sorry to hear that there was a miscommunication between you and our support team, but wanted to also assure you that our sole goal is to assist you and provide the best possible customer support.
The logo area in the inside label is 3x1.13 inches for shirts and 2.5x0.94 inches for sweatshirts.

If you have any additional feedback, as well as an questions or concerns, be sure to reach out to feedback@printful.com, we would love to hear from you!

- Vita

24 de marzo de 2016

this app is easily connectable and thats what i like about it

Fresh 21
Estados Unidos
13 días usando la aplicación
8 de mayo de 2016

Awesome! Just focus on designs and they handle everything else. Once you make enough revenue, then you can go in house with printing and increase your margins. Great Tool!!!!

4mommies
Estados Unidos
13 días usando la aplicación
20 de febrero de 2018

All was well, I got all my stuff mocked up and put up easily but it gets 2 stars because when I ordered a sample of my shirt I saw how insanely cheap the shirts are for the price. The stuff is already expensive and for it to be cheap?!? It was a black shirt that was so thin you could see through it. Thank gawd I got it before I started marketing I would have been embarrassed to be sending something that low quality for that price to anybody

The Fantastic Felines
Estados Unidos
Alrededor de 1 año usando la aplicación
1 de julio de 2015

I've been using Printful for a few months after weighing my options. I previously operated a store on another platform and had a terrible experience with the print quality & shipping speed. Printful does a far better job on the print quality front, but just as bad in shipping. So bad, that I've had to discount a customer's order due to the speed of fulfillment. I realize that there's most likely a huge number of orders every week, but fulfilling a customer's order shouldn't take 2 weeks. I'm rating 3 stars, as I also understand that Printful saves me loads of money on overhead, since I treat this is a low-to-no-investment business.

Rock And Lock Apparel
Estados Unidos
12 meses usando la aplicación
6 de enero de 2016

You have a good service. I like a lot of what you have. The part that I run into problems with is making the design the way you must have it in order for it to work. That took a lot of my time, and I still don't know if it's correct. I did not purchase a t-shirt to see my own product yet. The first item to the create sale would be great at a reduced cost.

Msmpllc
Estados Unidos
12 meses usando la aplicación
14 de mayo de 2019

Prices are high but I like the mock-up generator better than other platforms. I am using this as my main supplier and so far, I am pleased.

Creative Kitty Designs
Estados Unidos
9 meses usando la aplicación
Printful respondió 14 de mayo de 2019

Thank you for your review, we truly appreciate it!

While our prices might be higher than those of other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment!
The product prices allow us to ensure and constantly improve a variety of our services, product development, offer technical and customer support, as well as other services.
That said, we are working on lowering the prices of our products and services, while still retaining their quality, which is why we truly appreciate your feedback on this!

If you have any questions or concerns, be sure to reach out to us at feedback@printful.com, we'd love to hear from you! :)

- Vita