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you claim to have beanies and flat caps and such but i never get the option to add them to my store which is really disappointing. as much as i love using your platform. ALSO i dont get a side view on my legging which means now i have to pay extra for photo shoots so people can see my merchandise.
This may be a great app and service but it is not easy to get started and to get Smartify and Printful working together. The video says it is easy, but it has not worked for me and i have been trying it for hours.
A customer ordered a simple pair of socks and a t-shirt. You guys managed to send them the wrong socks. Socks that aren't even my design!!!!!!!! I have never once created the graphic that is on the socks they showed me. Thank god I was already dropping you as a supplier.
Hey there! Thank you for your feedback, we are truly sorry to hear your experience using our services hasn't been the best, but we hope to improve it moving forward!
I completely understand that receiving an incorrect item can be very frustrating. These mixup ups are not intentional and can happen on a very rare occasion when the wrong item is picked up for printing.
Our support team has already reached out to you about this order and we hope to hear from you soon!
-Lauma
Be careful. The products in Printful will also load EVERYTHING from your store into their application. So when you go back in, you will see other items from other suppliers.
The advice I was given from Printful was to either 'ignore' or "Delete" them from your Printful account.
This advice was ill-advised, because if you 'Delete' it from the Printful account IT WILL ALSO DELETE IT FROM YOUR STORE.
I lost everything but my Printful designs.
As I don't wish to double handle my products, I'm deleting the app entirely and using another Printer instead - the other printers app doesn't seem to have this issue.
Shame, because I was very happy with Printful. But this is just too much.
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Crazy easy to use. I'm a complete amateur and yet I've got all my stuff up and on my store in less than a day.
Support staff are also prompt and knowledgeable.
Hi there, thank you for your review!
We're very sorry to hear that your experience with our app has been negative, but we hope that we can turn it around!
When you connect your Shopify store with Printful and if you have products in your Shopify store already, these listings will import into Printful as well, though they won't be automatically synced. In case the products aren't supposed to be fulfilled by Printful, you can choose to set them to "ignore" so that our system simply ignores these items when an order is placed for them in your store (orders won't import if the item is ignored).
Another option is to "delete" these products, but this is only suggested if you want these items completely removed from Printful and your Shopify storefront, because they will be deleted from both platforms. When deleting the product in Printful, a pop-up will appear asking you to confirm the deletion process and that you understand that the item will be removed from Shopify as well.
We have located your interaction with our customer service team where you inquired about this process and more information could have been relayed to you about it so that you can make a decision based on complete information about the function. We will follow-up with you via email about this!
- Zana
Misprinted the first order going to a paid customer. Sort these reviews by "Helpful" and you will see I am far from alone here. - That is it. That should be enough of a review for any business owner. If you need more convincing that I'm not just a failed, salty, get rich quick hopeful, keep reading. Flat out refuses to reprint or refund it. It is an error caused by their negligence. The graphic is so stretched there is a 1/2 inch discrepancy between the top width and bottom width. To add: My first business was a graphic design and printing company that I sold over 15 years ago. Despite my knowledge of printing processes, and file preparation I was told my files were to blame for the abysmal print quality. The same files have printed well on several other products from equal suppliers. Customer support uses ZenDesk and will not answer real questions, but only link to articles on how to fix things. The problem is that these articles about color modes and document set up completely contradict themselves. No matter how you set it up, they have an out to claim you are at fault. I'm a serial entrepreneur that has founded several profitable businesses, and consults for large companies on fixing issues like this. Based on my interactions with Printful customer support, and the quality of product received, I can no longer in good faith recommend this company. They do not have the customer in mind, and more importantly they do not have YOUR future customers in-mind. No hard feelings, about 20 other suppliers exist. All of them with less market share which means they will work for your business, and have more bandwidth for supporting your needs. Right now Printful is Blockbuster, sitting on piles of cash and ignoring customer support requests, because they own the most market share and feel they are too big to fail. What they are failing to see is there are about 35 Netflix like companies waiting to take their customers and treat them well. Do yourself a favor and use one of the other great options. I'm in a fortunate situation where these types of errors won't sink me. That said if I was just starting out and trying to keep costs low this very well may have bankrupted me. Also good to note that it will take a long time, and multiple sample prints (That you will have to pay for) to make sure your customers are getting what they paid for. Even after that process there is no guarantee of quality. In-fact their terms of service state they can misplace a print up to 1 entire inch. A shirt with a 1 inch discrepancy would still be sent to your customer, and you as the business owner may lose a customer and never be notified. If that isn't enough to convince you to steer clear, Printful actually tried to upsell me their "Design Services" in response to my complaints that their document set up articles contradict each other. Looking forward to the standard copy and paste response from a rep blaming all of this on me, the customer. Shopify, I can prove all of this. I have the receipts. Please contact me should this company ask to remove my review. Anyway, Shopify fam, happy Friday! I hope you have a great 2021, and your conversion rates stay high. :)
Hi! We appreciate you taking the time to share your experience in such detail. We're sorry to hear that you had to go through this situation, but we have now involved our graphics team to assist in answering all of your questions.
There is a certain difference between the techniques we use on our products compared to other POD companies, and we need to take into account the characteristics of the product as well, not only the colors of the file which ultimately can make a great difference in the outcome. We have created several tutorials and blog posts to help our customers achieve the desired look and sample orders are just one part of it - to be able to hold your own product in your hands to see the quality of the print and the product first-hand. We are doing our best to ensure the best possible quality but in this industry, where human hands are involved in the fulfillment process (placing the product on the machine, quality check), there are some acceptable placement discrepancies but we evaluate each situation separately since it has never been our intention to inconvenience you in any way.
Please note that we do not delete our reviews as our intention is to be able to provide the best service possible.
Once we have gathered more information on your precise situation, we will reach out to you. We sincerely appreciate your patience!
- Renate
simple. effective. quick. professional.
I'm absolutely disgust with their service! I've started 2 weeks ago and everything went well. They are definitely overpriced (A LOT) but I thought that's because they are probably the best in this business and I was willing to pay for it. That's before today... A client has ordered a shirt 4 days ago and today I've received an email that is out of stock?!? OUT OF STOCK? 4 days after the order is made you tell me that the shirt is out of stock? They are going to refund me, yea, okay, but who is going to refund me for the money I've put to advertise and bring a client to buy?? They should inform beforehand that the items are low or out of stock, NOT AFTER the friggin order is made! Not after I've put my money to bring a customer to my site! I'll never give them another chance, this is an direct insult!
Just the day before, I've praised them to a friend and told him "they are the best, yea they are pricier but that's because they are on top of their game" - what a mistake...
It might have been a great app except that I'm not paying THAT much just for a hoodie. You have to realise that if I want to make commission i need to mark up the price, and nobody is paying $70 for a basic hoodie with some writing on it
Pale and dead colors.
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Hi, thank you for your review! I'm sorry to hear that there are some concerns about the quality of the print on the received items! We see that you have reached out to our team and we'll be happy to assist in resolving the situation!
- Zana
Super easy to connect