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Seriously, stop blaming Covid for your failures. Enough is enough. Orders from May 25 are still NOT shipped, while orders from Jun 3 are already in process. Makes no sense. It's NOT Covid, it's poor management, pure and simple.
Hi, thank you for your review! We're very sorry to hear you're having a negative experience with our services at this time! We are working hard to fulfill all orders as timely as possible and we hope your experience with us improves as we return to normal!
The situation with Covid-19 has affected us unpredictably and with a higher order volume than usual at this time of year, fulfillment delays are still expected for the time being while we keep the health of our employees in mind and adhere to safety measures recommended by the respective states. We are hiring more production staff and up-scaling our equipment to help us manage the order volume as well.
It is possible that some orders might start fulfilment sooner than others. This is mainly due to the ordered item and its availability, the printing technique, and the fulfillment facility where the order has been routed to and the order queue there. Additionally, if you have back-up facilities fulfillment enabled for your store, when an order is routed to a back-up facility for fulfillment, the order status in the Printful dashboard will change to "Being fulfilled", but you can definitely check in with our customer service in case you have questions about the order.
We understand that these delays are not pleasant and we are doing our best to up-scale our production and return to our regular fulfillment timeframes. I hope we see the situation normalize soon, so we can continue providing a fast print-on-demand service to our users!
If you have any questions or concerns, please contact us at feedback@printful.com anytime!
- Zana
BEWARE. This print on demand company has a lot of hidden fees. Some our products ended up costing more than we sell them in our store for because Printful would decide to ship them from one of their locations in another country resulting in higher shipping costs and a VAT tax all at our expense without consent or verification. They'll charge your card and refuse to cancel the order or refund you. There are so many other print on demand companies that don't trick their customers into paying more and have ultimately better quality product and customer service.
Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward!
When agreeing to use our services you have agreed to our TOS Section 1. and 5.D, you can find this information here: https://www.printful.com/policies/terms-of-service.
Order routing happens automatically using an advanced algorithm to ensure your customers can receive the orders in a timely manner. For example, orders shipped within Europe will be fulfilled in one of our EU facilities if we have the stock available.
We also have this information available on the pricing tab in our Product & Pricing catalog as well as in our FAQ's: https://help.printful.com/hc/en-us/articles/360014068659-Can-I-choose-where-my-products-are-fulfilled-
I understand how this situation can be unpleasant for you and I have reached out to you directly to gather more information and hopefully, we can find a solution!
-Lauma
They took away the option to manually fulfill in addition to send to Printful. Horrible update. It's not good if you keep some inventory and send some out for fulfillment.
UPDATE AGAIN:6-12-23 Delivery Delays??? 6 months later still no contact from support about any issues at hand WOW
UPDATE AGAIN:1-15-23
I have been trying t reach support for weeks. You state that you have live chat but I have yet to ever reach Live Chat. I have a business question and I need to reach a live agent. HOW do I do that? I clicked the bottom right and asked for support and this is what I got. How do I get in touch with Printful support?
Get in touch with our team using any of the contact methods below.
Live chat: use our chat widget in the bottom-right corner of any printful.com page.
Printful app chat: go to Settings, click on Customer support > Support chat where you can also upload photos straight from the phone if necessary.
Email: send an email to support@printful.com
Please Reach Out To Me ASAP.
UPDATE: Couldn't figure out why I wasn't selling and would get the occasional message about weight. So I looked to see what shipping weight for 1 tumbler is and they have it set for 11.25pd and one is even 16 pounds! No wonder my tumblers aren't selling. I have tried to reach out to customer service but there is no live chat that I have been able to fund. Printful if and when you see or read this please reach out to me so we can get these issues resolved. Also is there a reason why you aren't showing up on my vendor list?
Hi there!
Thank you for your review! I'm very sorry to hear that your experience with using our services during this difficult time has not been pleasant! I completely understand how frustrating the delivery delays are. It is true that we have seen slight delays caused by Covid-19 + holiday order influx on average. We also suggest communicating these delays to your customers to help manage their expectations during this time.
I understand that you had some concerns about your orders. It is important that you receive high-quality service from us and we definitely want you to have a positive time using our services!
We would like to look into the communication you had with our Customer Support team and make sure the issue is addressed. Please provide information on your experience with our customer service by sending details to feedback@printful.com, we would appreciate hearing from you!
UPDATE:
Thank you for your feedback. We're glad to hear about your positive experience and hope to continue providing our best support! :)
If you have any questions or concerns, please don't hesitate to reach out to us!
- Elina
We are updating our review to 1-star and are convinced that the majority of the reviews here are about the app and have not actually sold anything. Nearly every order has had a mistake. Printful always agrees to fix their mistakes but taking the time to get this right sucks. They don't calibrate printers which is basic operation so consistency problems on the easiest jobs. There is no quality control as a matter of fact it is obvious a person does not even look at the result or the product would not ship. We have made an embarrassing mistake and are removing this ''partner'' and getting back to 100% quality products from Idea Chíc.
Please avoid this app. I am unsure how so many reviews are high, but I have had numerous (literally 10+) issues in the past year. Off-center designs, wrong print files altogether, wrong colors, etc. They have been a nightmare to work with and have not improved. Quality control is non-existent here
Thank you for your review!
We're sorry to hear that you encountered some quality concerns with our products, this should certainly not be expected!
Since your products are fulfilled manually by human hand, some mishaps can sometimes occur, although our Quality Check is usually able to catch them.
If you, or your customers, receive a faulty product, we suggest submitting a problem report on the order via your Printful dashboard, so our support team can check in with your concerns and offer you a refund or a reshipment, if there's been a fulfillment error.
We appreciate your feedback and certainly look forward to improving our collaboration in the future!
I gave up on using printful for my store. I removed everything and went with a different pod who has been fast and fantastic. Wish I could have said the same about printful but they managed covid-19 terribly. Placed an order on May 19th its still sitting but according to printful its on its 23rd day. Um June 19th makes 30 days.
Hi, thank you for your review! I'm sorry to hear your experience with our services during this time has not been pleasant! The Covid-19 pandemic has affected various industries and people across the world and it has also affected our fulfillment times. Additionally, we are seeing a higher order volume than usually at this time and paired with the health and safety measures we are implementing at our facilities to keep our employees safe, some product categories are experiencing longer production times. Our fulfillment times are calculated in business days and our customer service will also provide information on the status of the order in business days. We recommend referring to our Covid-19 updates page for specific information on the current estimated production times and additional information: https://www.printful.com/covid-19.
All of our teams are working hard to fulfill each order as fast as possible and we hope we can return to our regular fulfillment times soon.
If there's anything we can help with, be sure to contact us at feedback@printful.com anytime!
- Zana
What a joke! Don’t buy anything from these people unless you don’t care about your business and like piss poor products. Ordered 2 hats complete garbage.
THIS APP IS NOT WORTH YOUR TIME TURN AROUND NOW!!!! WHERE DO I START. ILL MAKE IT SHORT I ONLY HAVE 100 CHARACTERS OK....
1. CHARGED ME FOR A TEST RUN AND OR ORDER AND WOULD NOT REFUND ME. BTW, SHOPIFY DID NOT CHARGE, THEY GOT IT WHY DIDN'T PRINTFUL? PRINTFUL KEPT ON REFERRING TO THIS SITUATION AS "THE SITUATION" BUT NEVER EXPLAINED WHY. IM STILL WAITING FOR THAT ONE. SOMETHING TELLS ME ILL CONTINUE TOO.
2. THE NECKLACES LOOK LIKE THEY CAME OUT OF A GUM BALL MACHINE.
3. THE COLORS BLEED TOGETHER ON THE THE FIRST 15 BACKPACKS BECAUSE THEY DID NOT CHANGE THE CARTRIGES CORRECTLY. THE LAST 6 TURNED OUT NICE. THE FIRST 15 WHERE COMPLETELY USLESS AND THEY WOULD NOT REPRINT THEM, INFACT THEY DEBATED WITH ME AND WOULDN'T EVEN REPRINT ONE. THE BAGS WERE SO DARK I COULDN'T EVEN TELL WHAT I WAS LOOKING AT AND THE'RE MY DESIGNS.
3. OVER ALL COMPLETELY VAUGUE, DISORGANIZED AND REALLY NEED HELP WITH CUSTOMER SERVICE, AND OVERAL AWARENESS TO THE FULLEST.
4.RUUUUUUUUUUUUUUUUDE!!!!!!
Thank you for your review!
We're truly sorry to hear that your experience with us has not been positive, but we do hope to improve it moving forward.
It is certainly important to note that any test orders that you place on Shopify would also need to be cancelled on your Printful Dashboard directly, as we have no indication of them being test orders on our end.
We truly appreciate your feedback in this regard and will look into solutions on how we could handle these type of instances in the future.
We're also truly sorry that our explanations of the situation you encountered seemed confusing.
We are happy to assist and offer reshipments or refunds of any fulfillment concerns, but we do also expect you to upload print-ready files for the best print results. I suggest checking in with this blog, for some tips on preparing your designs: https://www.printful.com/blog/everything-you-need-to-know-to-prepare-the-perfect-printfile/
We'll continue our correspondence with you via email and hope that we can reach a solution for any issues you've encountered! :)
- Vita
Printful sent the wrong product to one of my customers due to a bug in their order placement system, where the preview mockup image didn't match the print image that was used. They refused to refund me despite this flaw in their software, so I'm now reviewing new suppliers. The automatic fulfillment feature isn't worth the poor customer service.