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Printful is a great app, I found it very easy to use and I would definitely recommend it to others.
Terrible service with basic printing. Multiple times I've had my orders left waiting for over two weeks. When I asked for reimbursement, I was denied. If you use this app, be prepared to lose customers and not be reimbursed for unshipped orders.
Thank you for your feedback! We're sorry to hear your orders encountered fulfillment delays. I was able to find that your order experienced a stock delay, therefore, the fulfillment has started later than expected. It is true that we are still experiencing some restocking delays and stock shortages caused by Covid-19, but the situation is steadily improving.
If something is out of stock for longer than expected, we'd send you a notification about it, asking if you'd like to wait or switch to an alternative. If the fulfillment hasn't started you can cancel the order from your Dashboard.
As a courtesy, we have issued a shipping refund back to your Printful Wallet, in the Billing section.
Again, our sincere apologies for the delay with your order fulfillment and any inconvenience this has caused you!
If you have any additonal questions, feedback, or anything else please let us know at feedback@printful.com
-Lauma
I used this app for almost two years during which time it was getting worse and less competitive all the time.
Pros:
Good print quality
Easy to use interface
Fairly good selection of products
Cons:
Arbitrary and incoherent content policy
Inconsistent and often slow turnaround times (even before Covid-19)
Slow and mostly unhelpful customer service
They are among the most expensive pod platforms
Thank you for your review and for sharing your experience with us, we truly appreciate it. We're glad to hear that you have been enjoying some of our services so far, we hope your experience only improves moving forward!
Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future.
We completely understand how frustrating the fulfillment delays are. Covid-19 global pandemic affected us the same as all other businesses out there. Our main goal was to keep providing our customers with the products, although various restrictions in place and social distancing measures made It very difficult to keep our regular 2-7 business day time frame. We also didn’t expect such a high order volume at this time of the year. Our fulfillment times are nearly back to normal, please follow any fulfillment updates on the Covid-19 page. Our goal is to offer faster fulfillment times in the future.
We’re sorry to hear that you encountered some issue with having your order printed. If a design doesn't follow our acceptable content guidelines (see here https://www.printful.com/policies/content-guidelines ), we reserve the right to decline the printing of the design. While we may not notice the infringing content right away in every order, it is the user's responsibility to provide material that follows our guidelines. We are working on improving our resources and team to make sure that infringing material is detected as soon as possible.
Regarding the prices, we understand where you're coming from- we're not the most affordable POD drop shipper on the market.
However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms.
We do try to lower our prices when we can! We also try to offer a range of brands and prices so you can go for the more budget-friendly products if you prefer. We realize that the prices we offer might not be for everyone, however, we consider them fair taking into account all of our services.
In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at feedback@printful.com we'd love to hear from you!
-Lauma
I've used several POD apps in my store and Printufl is by far the best app for building shirts. I manage corporate websites in my full time job but this is the most intuitive tool I've used.
Hi, thank you for your review! It's so great to hear you are finding our platform easy to use for your store! We look forward to continuing our collaboration :)
If there's anything we can help with, be sure to contact us at feedback@printful.com!
- Zana
From our own experience, we can say that Printful is a great complement for our business. Not only because of their quality printing and fulfillment services, but also for their incredibly supportive and responsive customer service. In a time where the way you do business online is evolving rapidly and constantly improving you need to make sure that your business is engaged with the right suppliers/partners. The API integration with this app and our website was easy, no special tech needed. It has improved the way our store runs and it gives us the time we need to focus on product developing, customers and marketing.
I have been using this app for few years now. The products are great and the fact that you can strengthen your brand with inside tags is even better. I also want to note that customer service has always been exceptional. The team always responds with quickness and with a suitable resolution. The only critique I have is that products are a bit pricey and it would be great if they could lower them to help with our profit margin. Otherwise this is a great app and I highly recommend them.
I would recommend printful because it's super easy to use and understand. Also it's has great features and all the help you need to set up your store and products. To start earning money as soon as possible.
l'application est très intuitive j'aime beaucoup facile d'utilisation et les possibilité sont infini je recommanderais cette application.
The Shopify-Printful sync works perfectly and during 2 years of operations there's never been a hickup. Printful has their challenges with production but we have always been able to solve the problems that have arisen.
Thank you for your review!
We're glad to hear that your overall experience with us has been positive, even despite some hiccups along the way, and we also hope that our ongoing collaboration provides to be very successful for you! :)
- Vita
UPDATE: my experience using the warehouse. It quite frustrating. Several times my products from the warehouse simply disappeared. Each time I had to prove that the products existed before and fight to get compensation for lost item. Never believe the amount of the warehouse items is stock that they show on the warehouse page. Double check how many items you had in stock and how many were shipped out to keep the track on your side. Also they have a tricky "30 days deadline" to submit the complaint regarding the item lost it transit. If the item wasn't delivered within 30 days and you sent a complaint before a deadline, they will refuse to pay the compensation until you wait for another 45 days. But if you complain on 31st day they will refuse to investigate your complaint all together, which is very hippocratic and illogical. Customer service. The main issue is that each time you get a reply from a different person, even if you continue to discuss the same issue. That is frustrating since you need to explain the issue each time from the beginning and prove your point over and over again. Original review: Since "location" feature was introduced I have to fulfill all warehouse products manually just because I use printful and other fulfilling solutions simultaneously.
It was semi-automatic before update, but not any more. Developer basically ignored all feedback and there will be no solution for the problem in the near future.
Also "location" feature were activated without any warning or consent, this feature ruined all shipping profiles and created a mess in the store, I had to spend hours fixing everything.
Hey, there!
Thank you very much for your feedback. We're very sorry to hear about your experience with our services. We take your feedback regarding the warehoused products seriously and will investigate further to see what happened and how warehousing processes can be improved in the future to improve your experience.
Due to the worldwide situation shipping speeds were slowed than previously, however since the situation has improved, we no longer ask you to wait an extended additional time to receive coverage for lost items. Please submit a problem report after the estimated delivery date has passed and there are no recent tracking updates indicating that the shipment is still moving but slightly delayed.
We want to provide fast replies to your emails to help you resolve any issues as fast as possible, however, if you don't mind longer response times, please request to speak to one support agent and we will honor your request.
Please don't hesitate to reach out to us via feedback@printful.com if you have any additional feedback or any other concerns.
-Liva