Printful: Print on Demand , 6 207 arvostelua

Thank you for your feedback! We're sorry to hear your orders encountered fulfillment delays. I was able to find that your order experienced a stock delay, therefore, the fulfillment has started later than expected. It is true that we are still experiencing some restocking delays and stock shortages caused by Covid-19, but the situation is steadily improving.
If something is out of stock for longer than expected, we'd send you a notification about it, asking if you'd like to wait or switch to an alternative. If the fulfillment hasn't started you can cancel the order from your Dashboard.

As a courtesy, we have issued a shipping refund back to your Printful Wallet, in the Billing section.

Again, our sincere apologies for the delay with your order fulfillment and any inconvenience this has caused you!

If you have any additonal questions, feedback, or anything else please let us know at feedback@printful.com

-Lauma

Thank you for your review and for sharing your experience with us, we truly appreciate it. We're glad to hear that you have been enjoying some of our services so far, we hope your experience only improves moving forward!

Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future.

We completely understand how frustrating the fulfillment delays are. Covid-19 global pandemic affected us the same as all other businesses out there. Our main goal was to keep providing our customers with the products, although various restrictions in place and social distancing measures made It very difficult to keep our regular 2-7 business day time frame. We also didn’t expect such a high order volume at this time of the year. Our fulfillment times are nearly back to normal, please follow any fulfillment updates on the Covid-19 page. Our goal is to offer faster fulfillment times in the future.

We’re sorry to hear that you encountered some issue with having your order printed. If a design doesn't follow our acceptable content guidelines (see here https://www.printful.com/policies/content-guidelines ), we reserve the right to decline the printing of the design. While we may not notice the infringing content right away in every order, it is the user's responsibility to provide material that follows our guidelines. We are working on improving our resources and team to make sure that infringing material is detected as soon as possible.

Regarding the prices, we understand where you're coming from- we're not the most affordable POD drop shipper on the market.
However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms.

We do try to lower our prices when we can! We also try to offer a range of brands and prices so you can go for the more budget-friendly products if you prefer. We realize that the prices we offer might not be for everyone, however, we consider them fair taking into account all of our services.

In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at feedback@printful.com we'd love to hear from you!

-Lauma

Thank you for your review, we truly appreciate hearing from you!
We're glad to see that you're enjoying our services and look forward to our ongoing collaboration. :)

- Vita

Hi there,

Thank you for leaving a review :)

We're sorry to hear about the stock issues and if it could help, you can check on the availability and stock of our products by going to our Product Catalog -> Select the product -> If you are logged into your Printful account, you will see the Availability tab with all of the facility and stock details.
You can also set the preferred region for your store and account, so our system would automatically filter the items to display ones that would be available in the region. For your account, this can be done by going to your Printful dashboard -> clicking on Preferences (the small globe icon) in the upper right corner -> Default catalog and delivery preferences -> Selling region -> select the region. For your store, this can be done by going to your Printful dashboard -> Settings -> Stores tab under Settings -> scroll down to Store default selling preferences -> Selling region -> select the region.

Additionally, by going to Settings -> Orders tab -> tick the box by Automatic stock updates, we'll be able to update the stock availability for your listings.

In case you come across any issues or have any inquiries, feel free to reach out to us at support@printful.com. We'll be happy to help!