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My experience with Printful has been like a toxic relationship. A wave of good times and total nightmares. We've had problems with products (one time my customer received a bag that said "coffee, squats and Jesus" - not something I sell) and other times it was crooked or misplaced prints. Despite selling over $50K in the last 6 months however, the company has shoved my business aside. They've hired inadequate shipping couriers and failed to provide a solution when over 20 of my orders were completely lost over the last 2 weeks. Their only solution to this ongoing issue is for me to upgrade to the Pro Membership for $65/mo, where I can choose a reliable courier myself, which for the bare minimum (the expectation for shipments to reach my customers, as per their entire business model), seems unreasonable. Before the current shipping fiasco, and right after my first big round of sales, I was offered the Executive discount, which isn't much - a dollar or so in savings, per sale. Since I sell in spurts each time a new product is dropped, this doesn't allow for me to stay consistent with sales numbers. A month or so after my first product drop, I was approached by a high level account manager (Samanta) who wanted to "check in" and see why I wasn't making the same sales that I had originally made within the first week - I explained my business model and she continued to press me, letting me know that she'd like to see $15-$20K in sales moving forward in order for me to keep my Executive discount. She said that this wasn't a hard and fast rule but a negotiation for me to keep the existing rate. This felt gross to me since I hadn't asked for the discounted rate in the first place - it was applied as a courtesy in what I assumed was an attempt to create an ongoing business relationship. Being given sales targets as if I was a low-level employee of this 3rd party app left a bad taste in my mouth, and as soon as I expressed that, I was met with hostility and a lot of ego-driven passive aggressive responses. Multiple emails followed with her mentioning my "unwillingness to cooperate" until I asked her not to email me again. I chose to look past that until the recent shipping incidents and the lack of cooperation from the Printful team. It seems that they will only do what it takes to protect their bottom line, even if that means that your business suffers the consequences. They seem to be using the poor delivery performance as leverage to move me into an expensive Pro Membership as they understand that it's my only option to provide positive customer experiences. They have acknowledged the shipping issue and refuse to make changes. They do not care about your business and they do not care about your customers. Unfortunately I am still with Printful until I find a solution to move my products to a new fulfilment service - a lot of the damage to my business' reliability through the eyes of my customers has already been done. Save your business's reputation and all of the stress that will inevitably occur in dealing with this company - please go elsewhere. (Shout out to Mariam though, she is seemingly the only good human at that company)
Hey there!
Thank you for your feedback, and we're sad to hear that our services didn't meet your expectations.
We understand that receiving items with quality issues and encountering shipping delays is not pleasant. Once the order is submitted, our shipping algorithm, based on the delivery address and available options for our shipping accounts, would automatically select the best fitting shipping carrier to deliver the order. We are continuously working on improving shipping options and partner with trusted carriers to deliver your orders most efficiently.
Currently, a particular carrier selection would be part of our Printful Pro feature, which is a paid service. We take all complaints seriously, and further feedback has been forwarded to the responsible team for review. We sincerely appreciate your patience!
Please know that we take responsibility for any error on our or the carrier's end. I see you're in direct communication with our account specialist to address concerns regarding your orders.
We are also truly sorry that your previous communication with our services was not successful, and we understand that you need to do what's best for your business, and we will be sad to see you go. However, we will gladly fulfill your orders again if you give us another try in the future.
- Elina
wait times for products can be ridiculous if you order something from their US depo and you are based over seas or vice versa.
I have customers waiting almost 2 months on orders. printful are taking way more orders then they can handle at the moment.
Hi, thank you for your review, we really appreciate hearing from you! We are very sorry to hear that some orders have not arrived yet! I definitely understand that this is not a pleasant occurrence and I hope that we can improve your time with us moving forward!
Our fulfillment is experiencing delays due to Covid-19 and we recommend referring to our up-to-date estimated fulfillment timeframes right here: https://www.printful.com/covid-19. We are working as fast as possible to ship out all orders, but production delays are expected for the time being. Additionally, deliveries can also experience some delays as various Covid-19 restrictions and limitations are still in place across the world which are affecting cargo travel between locations.
We understand that encountering these delays is not pleasant and we hope the production and delivery timeframes normalize soon. It is important to us that we provide a timely and high-quality service to our users and we are working diligently to return back to our regular fulfillment timeframes.
We will follow up with you via email on your order as well!
- Zana
Hi. So i left printify cause their prints were garbage and they made me lose a lot of customers because of that. I was wondering.. can i trust you? Can i be sure your prints will be good quality ? Can i be sure of what you'll ship out to my customers? That what they see on the website is what they get? Another question.. why is the print placement so high? It looks terrible on tees but even worst on the back of the hoodies. So i couldn't add any to my shop. Is it something you will fix in the future? Thanks so much for your time. I UPDATED MY PREVIOUS REVIEW AND WILL CONSIDER PUTTING 5 STARS IF THINGS WILL BE OK THIS TIME. thank you.
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Hey, there!
Thank you for your feedback. We're truly sorry to hear that our services didn't meet your expectations. As per our Terms of Service once an order has started fulfillment (includes a T-shirt being picked up and print file sent to the printer) it isn't possible to make any adjustments. We understand that a one-time courtesy exception was offered to you previously, however, it isn't something that we can always offer.
We understand that you need to do what is best for your business and are sad to see you go. We wish you all the best in your future endeavors.
-Liva
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Hi there!
Thank you for your honest review!
We absolutely understand that product pricing is very important for you as a store owner and for your business.
While our prices might be higher compared to some other fulfillment companies, we trust that, along with the services and the quality products we provide, it’s an overall good investment!
The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services.
We are always working on lowering our product prices, where possible, while still retaining their quality, of course.
We're very sorry to hear that your interactions with our customer service have not been great and we would definitely like to know more about your experience. High-quality customer service is one of our top priorities and we train our team extensively to provide excellent customer support experience to our users.
I will follow up with you directly to learn more about your time with us and how we could improve!
-Santa
your service sucks ass i have nothing but problem and you don't seem to know how to restock your products
Hi!
Sorry to hear that you have not enjoyed our services.
Please know that we do our best to restock all items but as we stock on-demand, at times we are depending on our suppliers. We understand that you depend on us, so we do our best to inform you about any stocking problems. If you have any specific issues with your out-of-stock items, please contact us at feedback@printful.com and we will do our best to turn your experience around.
Hope to hear from you soon!
-Renate
It is very user friendly, unlike the other one.
Very good app. allowed me to create my store in a very short time. Shipping may use some work though, I wish orders are delivered faster. It takes a while.
It would be nice to be able to change the mockups if you accidental choose the wrong one, with ease.
They have too many overpriced items. For example, I would find a hat that cost £10, which is a fair price, but then would be charged £4 for adding my logo, another £4 for VAT, an additional £4 for shipping and so on. This would eventually leave the price of a average quality hat costing £30 meaning that i have to charge higher. This makes no sense, until they can fix their ridiculous high pricing and 2 week shipping i would consider using something else before using.
Hi there!
Thank you for your review and for sharing your experience with us!
Regarding our product pricing, we definitely understand that price plays a major role if you're a business owner. And I simply wanted to note that there is a complexity of things behind our pricing that our customers who are running successful businesses are willing to pay for - it's not only the high-quality products, but easy to use integrations with e-commerce, 24/7 support team, and more.
However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.
If you have any additional feedback, as well as any questions or concerns, please reach out to us at feedback@printful.com!
- Elina
Easy to use app. I only would like to see that I can upload and create multiple designs in a batch. I have 80+ designs which I need to produce per product.
This app is outstanding... So easy to print and ship on demand.