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It helped me add the products I was looking to add to my store. I like that I could add tags and collections before pushing to my store.
I just added my first product. It was so easy and simple. Never knew I was a clothing designer!
Printful is nice and easy, but could be a lot better in a bunch of ways. For the most part, it’s set it and forget it. HOWEVER, I ran into several issues in the last few months and Printful’s support is miserable. They are responsive, sure, but that doesn’t matter at all since they aren’t actually helpful at all. Several times I was left figuring huge issues out on my own. Orders stopped syncing at one point and never got any help from Printful other than “lol sorry. Hope you fix it!” A shirt size went out of stock, and I never got a notification. Printful said it would automatically restock when it was stocked again. Cut to 3 months later and I had to find out on my own that the product was back, had to remove all products, and manually add them all back. This wouldn’t be that big of a deal if support was helpful, but again, they are miserable. And the profit margins aren’t nearly enough to make it worth the hassle.
Hey there!
Thank you for your feedback. We're sorry to hear that you didn't have the best experience with our Customer Support. We've reviewed the communication, and indeed, we could have done better. We hope that we can improve your experience with our services moving forward. Please reach out to us via feedback@printful.com if you have any additional feedback, as well as any questions or concerns.
almost everything is out of stock. gotta go elsewhere to do business. tried to support, but their reputation has been soured since the pandemic began. i cant sell anything using this service at the moment. frustrating. gotta re make my whole store.
Hi there!
Thank you for your feedback! We're very sorry your experience using our services hasn't been the best!
These are extraordinary times for all of us, and the current situation with pandemic has caused some stock shortages industry-wise, we are continuously communicating with our stock suppliers and working on improvements. Keep in mind, some items are ordered on demand, which may add to the stock delays or cases when the items become unavailable unexpectedly. We are very sorry for the inconvenience this has caused and we will definitely look into a better way of communicating this with our customers in the future!
Please let us know if you have any additonal questions, concerns or anything else at feedback@printful.com!
- Elina
It's a good app, but it's expensive and customer service is almost non existent.
I've been trying to resolve an issue with one of my products for 2 weeks now and in that time I've only managed to get a couple of emails out of them none of which really helped.
I also tried calling for days and every single time they are too busy to take a call which is something I've never experienced with any other service.
My customers are getting frustrated and so am I, and I'm probably just going to have to refund these orders because I have no idea when this issue will be resolved. So if you use this app just hope that you don't have any orders put on hold because it's gonna stay that way for a while.
Everything else is good, but good customer service is really essential so I can't give this a good rating.
This app is great with adding the best customization options to each product. Just wish it offered free shipping and shoes to customize other than flip flops, and better clothing options like kin custom. Other than that I love it
Hi, thank you for your review! We're very glad to know that you have been enjoying our app and we highly appreciate your suggestions!
Currently, free shipping is only offered for sample orders, although it is possible to add products to your storefront with free shipping.
We would like to find out more about the products you would like to see available in Printful, so we'll follow up via email!
- Zana
SHIPPING, SHIPPING, SHIPPING!
I use different companies for different things I want my designs printed on. I am currently in BETA testing mode with Printful as my Print-on-demand service for my designs.
I need shipping to be EASY, not complicated. I also need it accurately calculated at NO EXTRA COST to me or to my customers. What my customers see during checkout should be the same as what I pay to Printful for shipping provided. If Shopify charges my customer $6.50, Printful should not charge me $6.51 or $6.49. It should charge me exactly what the customer was charged.
I do not want to setup complicated weight based shipping groups. It doesn't work well and either causes me to OVERCHARGE or UNDERCHARGE my customers. My customers, mostly VETERANS, DEMAND and DESERVE accurate shipping rates when checking out. It shouldn't be complicated for the software either in Printful or Shopify to know the shipping location and decide to use Shopify's shipping rates or Printful's. It's 2019, not 1998.
When I joined the live chat to ask for assistance, they tried to UPSELL me to fix the problem. This means it's possibly an issue they know about and refuse to fix as it's profitable to not fix it.
From the MUGS and PHONE CASES I've tested thus far: Print quality has been GREAT! Goods delivered on time as estimated on their website. Packaging is good.
Only 3 stars as shipping can help grow or kill a business.
Hi! Thank you for your review! It's certainly appreciated!
Thank you for providing your feedback on the shipping options and we're happy to know that your experience with the print quality has been positive! Regarding shipping, when setting up the integrations, we add as much functionality as we possibly can while taking into account the limitations of the integration. Different platforms might have different shipping setup options such as live rates and flat rates, and on some e-commerce platforms, the live rate shipping option may cost an additional fee. However, with enabling the live rates, your customers would be able to choose the shipping option they would like to have the order shipped and you would be charged the same amount.
We definitely try to implement as many features as possible to make the app a comfortable experience for our users and feedback regarding the features we already have or you would like to see certainly helps us! In case there's anything else you'd like to share about your time with Printful, let us know at feedback@printful.com anytime!
Printful's app is much better than most of the other POD providers, and I have tried them all. I love how easy and logically Printfuls designer is set up, very easy to approach even for beginners.
Great one for Startups :) Thumbs!
It is realtively straight forward to create products. However, it would be even betterif during the create process, you coul alter the design s for each colour so that you can make sure the design stands out on each colour. Sometimes the design looks great on bright colours and not dark and the other way round. For instance, changing the text colour to be lighter on dark colours and darker on light colours would be very useful.