Printful: Print on Demand

From the high costs and low margins, to the poor quality of products that get switched up without notice or have crooked prints or fading prints, to the numerous complaints on their Facebook group and their ridiculous policies that only protect them and leave sellers hanging, I have removed them from my store completely and DO NOT RECOMMEND them to anyone.

Customer service is horrible. It takes forever for them to ship anything. I ordered some samples so i can see them before i start selling them and i have been waiting almost 3 weeks. Which i fear might happen to my customers. Im definitely switching to a different service this is the worst app

フルフィルメントについてや発送についてなどの説明が非常にわかりにくいので、誰でも理解できる内容ではないので素人には不向き。問題となっている点については表記されるのでわかるが、その対処法がわからず毎回理解できていないまま進んでいるので不安が大きい。

So, I decided to leave a review because I just got super annoyed. To say it upfront, printful is not a bad service by any means, but hella expensive and I expect at least some decent service for the costs. So, I basically placed a sample order to check the quality of a product and got my 1x per month 3 item per order discount. Which is a joke in terms of savings considering I don't need the product and it's just a check. Anyways, I realised that I like to check a few different products and contacted their support if the order can be edited and some products can be added. Not possible because already in production (not shipped yet). Well, ok, so I asked for a discount code - Also not possible because I can only order samples once per month. How about the sample discount for 2 other products I still didn't use? Doesn't matter. Ok, fine, doesn't matter do me either, here is your review. What a joke, spend $100 on 2 product samples to check their quality and throw them into some corner afterwards. Could have bought some HUGO BOSS stuff for that price. Edit: This is just getting better, I actually still had an order discount for this month left but the customer support didn't even care to point this out besides all the talking we had. Congrats on terrible customer service. ----------------------------- UPDATE: - It's getting even better, I ordered 2 sample orders and seems like 1 of them got lost after being finally shipped after almost 2 weeks. First order took 10 days overall and on the second order which already almost took 30 days. So I told the support to look into the order and they are like "oh, yeah sorry it's late, yada yada, please wait, deliveries sometimes take longer". A 50% failure quote for me without any replacement offer even if it's obvious how terrible the service was for this order. I had to chuckle when I found out, this company is a bad joke for their outrageous price point. --------------------- Update 2: You guys are hillarious. I understand you're just doing your job here and were told to reply in certain ways but I mentioned that the order was in production for 2 weeks before even being shipped. So even here the response is flawed. Good grief, please let your higher ups know how trashy your companies service is, less struggle with most chinese suppliers I worked with - what is quite an accomplishment in itself.

we've been using The Printful for 5 months and are not happy with the service or product quality. We've experienced poor print quality including peeling graphics, crooked lettering an an overall "faded" look.

Be aware that they also charge you a "handling fee" even though, it is no where in writing. We have called and emailed them about this many times, they insist it is a "shipping fee". Their website lists US shipping at $5 so the extra fees are "handling".

We are looking into other alternatives as this can only cause problems with our customers.

They use to be good...now they are terrible. Over a month to complete 1 order. I moved my shirts from them because of this. They will cost you customers. Absolutely horrible service since COVID 19. Every vendor is experiencing delays but their delays seem longer. I have orders from May 25 that are still untouched.

WHAT A HASSLE!!! WOULD NEVER EVER RECOMMEND THIS. EVER.
Printful is constantly running out of variants of products that I have in my store, has very pricey products AND shipping, and also REFUSED TO PRINT MY PRODUCTS frequently over the DUMBEST possible copyright infringement fears when there is clear parody and other, similar products exist all over the market. As examples, they are too afraid to print the Facebook logo and spoof parody cartoon that looks similar to Dora the Explorer. On top of all that, fulfillment is slow. Printful has decent quality printing, but, no thanks, it's not worth the COST. I am DONE. Good riddance! Save your time, find another manufacturer.

I hesitated to do youth shirts because they are 50% more expensive than adult blanks. I went with Printful because they had Bella 3001 Y shirts and I put up two designs to test. While my other POD manages to print designs on Bella heather blends just as well as they do on Bella solids, Printful's looked like total crap. My customer bought the shirts for her daughter's birthday for her and her best friend to wear. Printful did offer a one-time courtesy refund - which declined - because it printed "as expected" according to their quality standards. Their bar must be pretty low. If other POD's can print the same design on the same blank in an adult version and have a great result then Printful just doesn't have an eye for quality.

BE careful.... deceitful charges, hidden fees (in embroidery printing) be aware of the so called (file digitization fee) that you will be obligated to pay $8.95 on top of already expensive products....
Our client has never received an order and the reaction of printful was (We do not care) it is outside of the 30 day window....
That is not how you do business..
We are glad to take this as a learning curve and pursue with finding the best POD service out there (and that is not going to be Printful) ...

Deception. The price of the T-shirts is terribly high. No Marge to do if you don't sell Your stocks under 100$ each. (but you are not Adidas or Calvin so.) You need to pay your taxes after the years and additional charges.