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I sold three mugs recently for $51. After Printful deducted their product fee, printing fee, shipping fee, and taxes, my profit was $7. Who is actually making money with them? Combine very high prices with feedback I requested from customers who purchased my Printful fulfilled products recently ... "not up to your usual quality" ... "Print was off-center" ... "took a long time to arrive" ... "arrived broken". That's four too many red flags. Looking at options because I can't sell products that are merely "good enough".
Hi!
Thank you for your detailed feedback. We're sorry to hear that your experience recently hasn't been up to par.
Please note that our product prices include not only the product itself but also our 24/7 customer support, mockup and design generator, as well as free cliparts and designs. And if there are any issues with the order or the product, please don't hesitate to reach out to our teams via support@printful.com and we will do all we can to investigate each order and work on a solution with you.
Shipping delays are a global issue and although we can't affect it, please know that we are doing our best to fulfill and ship out all orders as soon as we can.
If you have more feedback you'd like to share, any questions or concerns, please let us know via feedback@printful.com
Honestly, I'm considering switching POD suppliers. I understand delays happen and especially this year, but their fulfillment estimates should be updated to reflect that. Customer service is one of my top priorities but I don't want to expand my POD product line if I can't give customers reasonable shipping estimates. They need to vet their Backup facilities better or hold them to higher standards. We should be able to get a relatively firm fulfillment time on products to tell out customers. For example current phone case fulfillment is supposed to be 2-5 days. I have orders made recently in the last few days that have been fulfilled and shipped without problem, but then am having to constantly chase an order made weeks ago that is now double that deadline and they can't tell me why it isn't fulfilled or when it should be. Exactly how would you like me to convey to my customer they they were the random unlucky order that got sent to a possibly poorly run or disorganized or overworked backup facility and now there's no clue when they might receive their order and no timeline information being communicated to give them? That's not acceptable Printful. My #1 priority with POD is that you fulfill and ship within the timeframe you estimate or at least reasonably close to that or at the bare minimum can explain how backed up you are. EDITING TO update: Two days later, dozens of chats and messages over the last few weeks and STILL no shipment. Beware anyone who likes to ship things to customers in a timely manner. (Or at least give the customer some sort of a timeline)
Hey there,
Update, 12/09/2020:
We're sorry to see the order is still delayed at our backup facility. Our teams are closely communicating to help you get this order out as soon as possible. We have also issued a full refund for this order back to you for all the inconvenience this has caused you!
Thank you for sharing your review with us! We are sorry to hear your order experienced a fulfillment delay. During these times, we cannot guarantee a set date on when your orders will go out based on the fulfillment facility, order queues, stock availability, and so on. Our fulfillment estimates are subject to change, but we'll do our best to advise our customers as much as we can.
We see you have been in close contact with our support team in relations to this particular order. It seems that this is a unique case and you should not expect your orders to be delayed this much. We hope to resolve this as soon as possible!
-Lauma
I like what they are doing, HOWEVER I would love to see more BLACK and plus size models. That's my only concern here. I would like to see all races. When I was chatting with someone on printful all the could do was recommend me to go elsewhere to find people of color (THAT WAS THE TERMINOLOGY THAT WAS USED. smh. A little disappointed. A big change is need here. Thank you!
The revised the post and the original response they gave me.
Thank you for your review, we appreciate hearing from you!
We're truly sorry to see that you have encountered these concerns with our services.
I wanted to let you know that we do have diverse mockup models on quite a few of our products. You'll be able to see this when browsing products in our product catalog here: https://www.printful.com/custom-products
We are also working on adding even more diverse mockups to our catalog in the future.
Feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
- Vita
This is so frustrating. The app is very nice to use, products and printing quality are great, pricing just ok but shipping times are way too slow from EU to EU. 19 days to get a sample. I unfortunately cannot work with printful at this stage.
Don't do it! They basically charge you retail prices and squeeze your margins to the point they are not profitable, after facebook ads and shipping costs I am left with (negative) -$4 to +$3 for all of my troubles. Based on their cost I need to charge $70-80 for a hoodie. This would be fine if the quality of the product were aligned with the cost. They are not. We have experienced multiple print peels and errors and many customer complaints. Cost aside the functionality is fine but note they will have many inconsistencies in the availability of the product. We liked a more premium feel so opted for the next level 4600. However, keeping this available on the site is a full-time job. The shirt is often out of stock, our latest issue seems to be we are unable to add the basic white tee as a variant. Like seriously I can't add white as a variant, this is the most basic of options?!?! In short a good option if you are looking for cheep quality prints and products for perhaps band merchandise but if you are trying to create a credible brand I'd use them to test designs and samples to get a feel for how people are responding to your designs, then immediately switch to a local screen print if your style is popular. Based on ease of use for new brands just starting out is the only reason I'd give them 2 stars. Once you scale to a point you'll need to move away from printful and find a printer you can work with on a more long term basis.
Hi!
Thank you for your feedback. We're sorry to hear that your experience hasn't been the best.
We have forwarded the information provided to our developers to look into it. We are constantly working on improvements, so we appreciate you taking the time to share your concerns.
Please know that we take responsibility for fulfillment and manufacturing errors; we urge customers to reach out to the support team in case there are issues with the store or received products.
We are a stock on demand company and we are constantly going through all of our products to see what options are available and which have stocking issues, so thank you for bringing this up.
Our apologies for any inconvenience caused. In regards to product-adding issues, please reach out to feedback@printful.com directly.
- Renate
I have had a really poor experience with this company, from long shipping times (though I paid for 3-7 days; I am waiting still up to a month for one of my items) to poor communication (the chat is always disabled and when i am able to reach someone, there seems to be a disconnect or miscommunication about what I am asking. Even with a simple inquiry (where are my items? When Can I expect them? Why was I charged for shipping?) On top of that they have just discontinued an item that I have just purchased a sample of and pushed to my store. So basically all of this run around trying to place an order and actually receive it, was for nothing as the item has now been discontinued. I don't know, for such a huge brand, I guess I expected more. Disappointed.
Hi, thank you for your review! We're very sorry to hear that your experience with us hasn't been the most positive, but we hope we can improve it moving forward!
Due to the global situation with Covid-19, also our fulfillment facilities are affected. As some of our facilities are working at limited capacity and we are seeing a larger order volume, the fulfillment timeframes have extended. We kindly recommend following our Covid-19 related updates as well as the estimated fulfillment timeframes for our products on this page https://www.printful.com/covid-19. Additionally, because the pandemic is affecting industries across the globe, delivery delays are also expected. We are working diligently to fulfill all orders as quickly as possible!
Regarding an item being discontinued - we understand that having an item discontinued is not a pleasant occurrence and it is a tough decision to discontinue an item for us as well. Products can be discontinued due to low demand, quality or stock issues, and by discontinuing such products, we can work on adding better items in the future.
I also wanted to note that I am very sorry to learn that you have encountered some communication difficulties with our customer support team. It is important that our team provides correct and complete information to all your inquiries, and we will be review the quality of the interactions you've had with our team to ensure our standards of quality are met.
Thank you again for your review, we appreciate learning about your experience with our services and how we can improve! I will follow-up with you via email shortly in regards to your order as well as the communication with our customer service team!
- Zana
Disappointed with the turnaround time for producing and shipping shirts... I have had orders sitting since June 6th it is not June 28th and still waiting for fulfillment.
(1 star because i know they can do better...but maybe they are choosing not to)
Yes, people are aware of the COVID-19 delay but several businesses are being held up or have come to a stand still waiting on Printful to get their shipping options together. The is bad business and we are currently shopping for a new Vendor...
I am a manager at a fulfillment center. COVID has cause us to be 10 times busier and we have only experienced a noticeable delay of ONE day for certain items....so a 4-6 week delay in printing a tee shirt is un-excusable.
Hi, thank you for your review! We're sorry that the orders are taking a longer time to be fulfilled! We are experiencing longer production times due to the situation with Covid-19 and an unexpectedly high order volume at this time of year. The order volume we have been seeing at this time is comparable to Black Friday/Cyber Monday weekend and with the various restrictions and limitations in place to keep workers healthy and safe, some products are taking more time to be fulfilled. By temporarily disabling sample orders and some products in the product push, we are already seeing improvements in fulfillment time for the most affected product categories.
We understand that these delays are not pleasant for our users and we sincerely apologize for them. We are working diligently to fulfill all orders as quickly as possible and we hope to return to our normal fulfillment times very soon!
If there's anything we can help with or if there's anything else you'd like to share about your time with us, let us know at feedback@printful.com!
- Zana
Good integration with Shopify but no support. I'm a new customer and all I get when I click on the chat icon is a list of links. 24/7 customer support?
Hi there!
We're very sorry your experience using our services hasn't been the best!
We try to be available in chat 24/7, though some hours can be more crowded than others and also delay our replies. If you have any questions feel free to email us at support@printful.com or check the availability of the chat button.
We do want to make sure that we provide you with the most elaborate information and answers and customer care is one of our top priorities. We appreciate your feedback in this regard and will use it to improve our services moving forward.
Please feel free to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!
- Elina
app farraginosa, dovrebbe essere semplificata. I prezzi non sono chiari e risultano sempre troppo alti con perdite per il venditore
Ciao,
Grazie per la tua recensione! Apprezziamo davvero il tuo feedback onesto.
Facciamo del nostro meglio per offrire prezzi equi e accessibili a tutti.
Sebbene i nostri prezzi possano sembrare un po' alti, confidiamo che, insieme ai servizi e ai prodotti di qualità che forniamo, sia un buon investimento nel complesso I prezzi dei prodotti ci consentono di garantire e migliorare costantemente i nostri servizi, le opzioni dei prodotti, offrire assistenza tecnica e clienti , alcuni altri bei tocchi come le opzioni di branding per i documenti di trasporto e altri servizi. Lavoriamo sempre per abbassare i prezzi dei nostri prodotti, ove possibile, mantenendone ovviamente la qualità.
Puoi vedere il prezzo del prodotto visualizzando i prodotti nel nostro catalogo così come quando finisci il tuo design e spingi il prodotto nel tuo negozio. Se qualcosa manca o non è chiaro, scrivi gentilmente a support@printful.com e il nostro Team sarà lieto di consigliarti ulteriormente! :)
_________
Hello,
Thanks for your review! We truly appreciate your honest feedback.
We do our best to offer fair and accessible pricing for everyone.
While our prices might seem a bit high, we trust that, along with the services and the quality products we provide, it’s an overall good investment The product prices allow us to ensure and constantly improve our services, product options, offer technical and customer support, some other nice touches like branding options for your packing slips and other services. We are always working on lowering our product prices, where possible, while still retaining their quality, of course.
You can see the product pricing by viewing the products in our catalog as well as when you finish your design and push the product to your store. If something's missing or unclear, please kindly write to support@printful.com and our Team will be happy to further advise! :)
I would not recommend Printful. On my first three test orders there was a problem with every single one. The first hoodie I ordered had the stitching at the seams coming undone as soon as I pulled it out of the package. The second order was an embroidered beanie. It was supposed to be a fish and the stitching went well outside the outline of the fish even though the mockup clearly looked just fine. The third problem was with two different sizes of the exact same hoodie. Both hoodies had the exact same designs on them but when they arrived only one hoodie had the correct color gold text , white the other somehow had white text...I don't even know how they could screw that up when the mockup was clearly fine. Additionally it takes them way too long to print. I made a small order on 10/12/2020 and it took them 14 days to print it! That is absurd! The only reason why I gave them 2 stars instead of 1 star was the fact that they refunded me my money for the first order. I didn't even say anything about the second order and I just submitted a complaint about the 3rd order so we will se how that goes. I highly recommend that you use SPOD instead. Their prices are better, they guarantee 48 hour fulfilment, and honestly I think the quality is much better. I made a test order 12 FULL DAYS after a printful order and they both arrived at my doorstep on the exact same day!
Hey! Thank you for sharing your review! We're truly sorry to hear you've encountered multiple quality errors with your products. We take full responsibility for such errors and do the necessary training to improve our overall quality. I see these errors have been resolved with our customer support team and we'll forward your feedback to the relevant teams!
If you have any additonal comments, questions, or anything else, please feel free to reach us at feedback@printful.com!
-Lauma