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I have been using printing for the past 4 months... the quality of prints decrease overtime. The designs on shirts are terribly printed it’s always crooked and extremely small on bigger shirt. You would think that the design will be printed bigger for big shirts because we design on medium shirts, but they don’t. Customers constantly want refunds due to prints not being accurate like picture. Don’t let me get started with trying to contact them smh. I always call but NEVER get an answer or call back. Don’t bother with this company. They’re horrible. I’ll be switching back to my regular local tshirt printing companies.
I started my store on March 10. The shipping window at that time was about 10-14 days. I was a little weary because that's borderline too long for customer's waiting to receive their paid for products. This was pre-corona. Now in June I am experiencing 30+ days wait times. I reach out to customer support and they keep giving me the robot response and blames it on Covid-19. But you can only blame so much on this virus. Regardless I cannot afford to lose customer's or my great reputation because it's taking Printful longer than one month to fulfill my orders, not ship but fulfill. I'm strongly considering using a different platform.
I DO NOT RECOMMEND!
Hi, thank you for your review, we really appreciate it! I'm sorry to hear that your experience with us has not been the most positive! I do hope we can improve it moving forward!
Due to the situation with Covid-19, we are still feeling the impacts on our production times due to state restrictions at some of our facilities as well as the unexpectedly high order volume at this time of year. All of our teams are working hard, but fulfillment delays are expected for the time being while we catch up. We recommend following our Covid-19 updates page for up-to-date information on the current fulfillment timeframes for all product categories: https://www.printful.com/covid-19 (the estimated timeframes are subject to change). With hiring more production staff and purchasing more equipment to help us scale up, we hope to see the fulfillment times improve soon.
We understand that the longer fulfillment times may not be ideal for some of our users, but we are doing our best to fulfill all orders as quickly as we can and to continue providing our services given the circumstances. We certainly appreciate your feedback on the current events and we hope to see the situation normalize soon.
If there's anything we can help with, be sure to let us know at feedback@printful.com anytime!
- Zana
I like the variety of products and the quality of print. Very nice for my brand and excellent experience for my customers!
I Really think the application is amazing, it's just a great tool for us Entrepreneurs. I like the easy to use feel of it. It Makes opening up an online T-Shirt Shop a breeze. You need to try it for yourself.
Fantastic, easy to use. Could do with additional features though. Such as the ability to more easily sync and manage mockup photos. All in all it works well.
Really impressed with the quality of products from The Printful. Their customer service is excellent. When someone is not available for an online chat it takes no more than 1 hour to get a response. If there is a problem, they fix it. Glad I found The Printful for my design fulfillment.
Printful has been super easy to use and navigate, and the products look really good. They have everything that I need to start my own custom brand dropshipping store!
The developers never added code to update the shopify product image when you need to rearrange a printfile on an existing products. They aren't going to tell you this on the front end either, so be careful because you may end up having to redo a lot of work like I did. Also the support staff don't understand the app and are useless.
Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super Super
I used this app to help build my brand, i have used many print on demand services and in my personal opinion printful is the best.